15
NPS
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Marcum LLP
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About Marcum LLP's Brand
Marcum is a public accounting and advisory service firm offers accounting and tax services in the United States. Among its major competitors, Marcum LLP is ranked in 2nd place for NPS while PagerDuty is 1st, and Bernstein & Pinchuk is 3rd.
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Marcum LLP CMO
Marcum LLP Ranking
- #2 / 4 of its competitors
Marcum LLP NPS
Marcum LLP's Net Promoter Score (NPS) is a 15 with 55% Promoters, 5% Passives, and 40% Detractors. Net Promoter Score tracks whether Marcum LLP's customers would recommend using the product based on a scale of -100 to 100.
Marcum LLP Overall NPS
| 55% | Promoters |
|---|---|
| 5% | Passives |
| 40% | Detractors |
Marcum LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 75 | Jul 2022 | 75 |
Nov 2022 80 | Nov 2022 | 80 |
Jan 2023 49 | Jan 2023 | 49 |
Feb 2023 57 | Feb 2023 | 57 |
Jul 2023 44 | Jul 2023 | 44 |
Aug 2023 30 | Aug 2023 | 30 |
Oct 2023 18 | Oct 2023 | 18 |
Nov 2023 14 | Nov 2023 | 14 |
Dec 2023 22 | Dec 2023 | 22 |
Jul 2024 10 | Jul 2024 | 10 |
Aug 2024 6 | Aug 2024 | 6 |
Oct 2024 15 | Oct 2024 | 15 |
How Other Brands Compare
Marcum LLP is ranked second for NPS among its competitors. PagerDuty and Bernstein & Pinchuk come in first and third, with D Young & Co coming in at #4.
Marcum LLP |  PagerDuty | Bernstein & Pinchuk |  D Young & Co | |
| Global Ranking | #- | #612 | #- | #- |
| NPS | 15 | 59 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.42B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marcum LLP NPS by Gender
Marcum LLP's NPS was rated -40 by Male customers on Comparably.
Male
-40
Marcum LLP's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Marcum LLP's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Marcum LLP NPS by Ethnicity
Marcum LLP's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Marcum LLP NPS by Usage
Marcum LLP's NPS was rated 0 points by customers who have used Marcum LLP's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Marcum LLP NPS vs. Competitors
Compared to its competitors, Marcum LLP's NPS is rated right above Bernstein & Pinchuk, and is preceded by PagerDuty.
| COMPANY | NPS Score | |
|---|---|---|
| PagerDuty | 59 |
| Marcum LLP | 15 |
| Bernstein & Pinchuk | N/A |
Marcum LLP Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Marcum LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marcum LLP Customer Loyalty Score by Gender
Marcum LLP's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Marcum LLP Customer Loyalty Score by Ethnicity
Marcum LLP's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Marcum LLP Customer Loyalty Score by Usage
Marcum LLP's Customer Loyalty score was rated 100% by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Marcum LLP Customer Loyalty vs. Competitors
Compared to its competitors, Marcum LLP's Customer Loyalty score is rated right above Bernstein & Pinchuk, and is preceded by PagerDuty.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PagerDuty | 77% |
| Marcum LLP | 73% |
| Bernstein & Pinchuk | N/A |
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Marcum LLP Product Quality
2.9/5
Marcum LLP has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Marcum LLP Product Information
Marcum LLP’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.marcumllp.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Quick Insights into Marcum LLP Product Quality
Marcum LLP's Product Quality score was rated highest by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Ranked Marcum LLP Product Quality the Highest
Marcum LLP Product Quality Score by Gender
Marcum LLP's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Marcum LLP Product Quality Score by Ethnicity
Marcum LLP's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Marcum LLP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Marcum LLP Product Quality Score by Usage
Marcum LLP's Product Quality score was rated 3.8 stars by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Marcum LLP Product Quality vs. Competitors
Compared to its competitors, Marcum LLP's Product Quality score is rated right above Bernstein & Pinchuk, and is preceded by PagerDuty.
| COMPANY | Product Quality Score | |
|---|---|---|
| PagerDuty | 4.3/5 |
| Marcum LLP | 2.9/5 |
| Bernstein & Pinchuk | N/A |
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Marcum LLP Pricing
Marcum LLP ROI & Value For Money
3.1/5
Marcum LLP has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Marcum LLP ROI
Marcum LLP's ROI score was rated highest by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Ranked Marcum LLP ROI the Highest
Marcum LLP ROI Score by Gender
Marcum LLP's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Marcum LLP ROI Score by Ethnicity
Marcum LLP's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Marcum LLP ROI Score by Usage
Marcum LLP's ROI score was rated 3.1 stars by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Marcum LLP Pricing vs. Competitors
Compared to its competitors, Marcum LLP's ROI score is rated right above Bernstein & Pinchuk, and is preceded by PagerDuty.
| COMPANY | Pricing Score | |
|---|---|---|
| PagerDuty | 4.2/5 |
| Marcum LLP | 3.1/5 |
| Bernstein & Pinchuk | N/A |
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Marcum LLP Customer Satisfaction (CSAT)
Marcum LLP Customer Satisfaction (CSAT) Score
28 / 100
Marcum LLP has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
21%
Satisfied
7%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marcum LLP Customer Satisfaction
Marcum LLP's Customer Satisfaction score was rated highest by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Ranked Marcum LLP Customer Satisfaction the Highest
Marcum LLP Customer Satisfaction Score by Gender
Marcum LLP's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
Marcum LLP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marcum LLP's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
Marcum LLP Customer Satisfaction Score by Usage
Marcum LLP's Customer Satisfaction score was rated 66 points by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Marcum LLP Customer Satisfaction vs. Competitors
Compared to its competitors, Marcum LLP's Customer Satisfaction score is rated right above Bernstein & Pinchuk, and is preceded by PagerDuty.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PagerDuty | 82% |
| Marcum LLP | 28% |
| Bernstein & Pinchuk | 0% |
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Marcum LLP Customer Service
3.2/5
Marcum LLP has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Marcum LLP's Customer Service
Address
York, NY
Website
http://www.marcumllp.com/
Quick Insights into Marcum LLP Customer Service
Marcum LLP's Customer Service score was rated highest by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Ranked Marcum LLP Customer Service the Highest
Marcum LLP Customer Service Score by Gender
Marcum LLP's Customer Service score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Marcum LLP Customer Service Score by Ethnicity
Marcum LLP's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Marcum LLP Customer Service Score by Usage
Marcum LLP's Customer Service score was rated 3.1 stars by customers who have used Marcum LLP's products/services for 2 to 5 Years.
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Marcum LLP Customer Service vs. Competitors
Compared to its competitors, Marcum LLP's Customer Service score is rated right above Bernstein & Pinchuk, and is preceded by PagerDuty.
| COMPANY | Customer Service Score | |
|---|---|---|
| PagerDuty | 4.1/5 |
| Marcum LLP | 3.2/5 |
| Bernstein & Pinchuk | N/A |
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Marcum LLP as an Employer
3.8/5
Marcum LLP has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Marcum LLP scored a 15 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Marcum LLP would recommend the brand to a friend. ENPS measures how likely Marcum LLP employees would recommend working at Marcum LLP to a friend.
Net Promoter Score
15
NPS Score
| 55% | Promoters |
|---|---|
| 5% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 41% | Promoters |
|---|---|
| 16% | Passive |
| 43% | Detractors |
