-10
NPS
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Marianos Fresh Market
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About Marianos Fresh Market's Brand
Among its major competitors, Marianos Fresh Market is ranked in 2nd place for NPS while Whole Foods Market is 1st.
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Marianos Fresh Market Ranking
- #2 / 2 of its competitors
Marianos Fresh Market NPS
Marianos Fresh Market's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether Marianos Fresh Market's customers would recommend using the product based on a scale of -100 to 100.
Marianos Fresh Market Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
Marianos Fresh Market NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -60 | Jan 2023 | -60 |
Mar 2023 -67 | Mar 2023 | -67 |
Apr 2023 -43 | Apr 2023 | -43 |
Oct 2023 -25 | Oct 2023 | -25 |
Apr 2024 -11 | Apr 2024 | -11 |
Dec 2024 -20 | Dec 2024 | -20 |
Feb 2025 -9 | Feb 2025 | -9 |
How Other Brands Compare
Marianos Fresh Market is ranked second for NPS among its competitors. Whole Foods Market comes in first.
Marianos Fresh Market |  Whole Foods Market | |
| Global Ranking | #- | #68 |
| NPS | -10 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marianos Fresh Market NPS by Gender
Marianos Fresh Market's NPS was rated 34 by Male customers on Comparably.
Male
34
Marianos Fresh Market's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Marianos Fresh Market's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Marianos Fresh Market NPS by Ethnicity
Marianos Fresh Market's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Marianos Fresh Market NPS vs. Competitors
Compared to its competitors, Marianos Fresh Market's NPS is rated right below Whole Foods Market.
| COMPANY | NPS Score | |
|---|---|---|
| Whole Foods Market | 21 |
| Marianos Fresh Market | -10 |
Marianos Fresh Market Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Marianos Fresh Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marianos Fresh Market Customer Loyalty Score by Gender
Marianos Fresh Market's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Marianos Fresh Market Customer Loyalty Score by Ethnicity
Marianos Fresh Market's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marianos Fresh Market.
40
out of 100
African American/Black
Marianos Fresh Market Customer Loyalty vs. Competitors
Compared to its competitors, Marianos Fresh Market's Customer Loyalty score is rated right below Whole Foods Market.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Whole Foods Market | 78% |
| Marianos Fresh Market | 65% |
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Marianos Fresh Market Product Quality
3.4/5
Marianos Fresh Market has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Marianos Fresh Market Product Information
Marianos Fresh Market’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.marianos.com
- Company Size
- 10,000+ Employees
Quick Insights into Marianos Fresh Market Product Quality
Marianos Fresh Market's Product Quality score was rated highest by African American/Black customers.
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Ranked Marianos Fresh Market Product Quality the Highest
Marianos Fresh Market Product Quality Score by Gender
Marianos Fresh Market's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Marianos Fresh Market Product Quality Score by Ethnicity
Marianos Fresh Market's Product Quality score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Marianos Fresh Market.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Marianos Fresh Market Product Quality vs. Competitors
Compared to its competitors, Marianos Fresh Market's Product Quality score is rated right below Whole Foods Market.
| COMPANY | Product Quality Score | |
|---|---|---|
| Whole Foods Market | 4/5 |
| Marianos Fresh Market | 3.4/5 |
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Marianos Fresh Market Pricing
Marianos Fresh Market ROI & Value For Money
2.8/5
Marianos Fresh Market has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Marianos Fresh Market ROI
Marianos Fresh Market's ROI score was rated highest by African American/Black customers.
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Ranked Marianos Fresh Market ROI the Highest
Marianos Fresh Market ROI Score by Gender
Marianos Fresh Market's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Marianos Fresh Market ROI Score by Ethnicity
Marianos Fresh Market's ROI score was rated 3.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Marianos Fresh Market.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Marianos Fresh Market Pricing vs. Competitors
Compared to its competitors, Marianos Fresh Market's ROI score is rated right below Whole Foods Market.
| COMPANY | Pricing Score | |
|---|---|---|
| Whole Foods Market | 3.6/5 |
| Marianos Fresh Market | 2.8/5 |
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Marianos Fresh Market Customer Satisfaction (CSAT)
Marianos Fresh Market Customer Satisfaction (CSAT) Score
86 / 100
Marianos Fresh Market has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marianos Fresh Market Customer Satisfaction
Marianos Fresh Market's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Marianos Fresh Market Customer Satisfaction the Highest
Marianos Fresh Market Customer Satisfaction Score by Gender
Marianos Fresh Market's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Marianos Fresh Market Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Marianos Fresh Market's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marianos Fresh Market.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Marianos Fresh Market Customer Satisfaction vs. Competitors
Compared to its competitors, Marianos Fresh Market's Customer Satisfaction score is rated right above Whole Foods Market.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marianos Fresh Market | 86% |
| Whole Foods Market | 64% |
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Marianos Fresh Market Customer Service
3/5
Marianos Fresh Market has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Marianos Fresh Market's Customer Service
Website
https://www.marianos.com
Quick Insights into Marianos Fresh Market Customer Service
Marianos Fresh Market's Customer Service score was rated highest by African American/Black customers.
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Ranked Marianos Fresh Market Customer Service the Highest
Marianos Fresh Market Customer Service Score by Gender
Marianos Fresh Market's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Marianos Fresh Market Customer Service Score by Ethnicity
Marianos Fresh Market's Customer Service score was rated 3.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Marianos Fresh Market.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Marianos Fresh Market Customer Service vs. Competitors
Compared to its competitors, Marianos Fresh Market's Customer Service score is rated right below Whole Foods Market.
| COMPANY | Customer Service Score | |
|---|---|---|
| Whole Foods Market | 3.8/5 |
| Marianos Fresh Market | 3/5 |
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Marianos Fresh Market as an Employer
Consumer vs. Employees
Marianos Fresh Market scored a -10 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Marianos Fresh Market would recommend the brand to a friend. ENPS measures how likely Marianos Fresh Market employees would recommend working at Marianos Fresh Market to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 20% | Promoters |
|---|---|
| 14% | Passive |
| 66% | Detractors |
