-34
NPS
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Mars & Co
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About Mars & Co's Brand
A Unique Global Strategy Consulting Firm Focused on Business and Operational Strategy as well as Strategic Advisory Among its major competitors, Mars & Co is ranked in 4th place for NPS while McKinsey & Company is 1st, and Bain & Company is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Mars & Co Ranking
- #4 / 4 of its competitors
Mars & Co NPS
Mars & Co's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Mars & Co's customers would recommend using the product based on a scale of -100 to 100.
Mars & Co Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Mars & Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2024 -33 | Nov 2024 | -33 |
How Other Brands Compare
Mars & Co is ranked #4 for NPS among its competitors. McKinsey & Company and Bain & Company come in first and second, with Boston Consulting Group coming in at third.
Mars & Co |  McKinsey & Company |  Boston Consulting Group |  Bain & Company | |
| Global Ranking | #- | #400 | #506 | #- |
| NPS | -34 | 20 | -19 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $244.24M | - | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mars & Co NPS vs. Competitors
Compared to its competitors, Mars & Co's NPS is rated right below Boston Consulting Group.
| COMPANY | NPS Score | |
|---|---|---|
| McKinsey & Company | 20 |
| Bain & Company | 15 |
| Boston Consulting Group | -19 |
| Mars & Co | -34 |
Mars & Co Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mars & Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mars & Co Customer Loyalty vs. Competitors
Compared to its competitors, Mars & Co's Customer Loyalty score is rated right above Bain & Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mars & Co | 100% |
| Bain & Company | 76% |
| McKinsey & Company | 74% |
| Boston Consulting Group | 62% |
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Mars & Co Product Quality
3.2/5
Mars & Co has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Mars & Co Product Information
Mars & Co’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.marsandco.com/
- Company Size
- 201-500 Employees
Industry
Consulting
Mars & Co Product Quality vs. Competitors
Compared to its competitors, Mars & Co's Product Quality score is rated right below Boston Consulting Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| McKinsey & Company | 4/5 |
| Boston Consulting Group | 3.3/5 |
| Mars & Co | 3.2/5 |
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Mars & Co Pricing
Mars & Co ROI & Value For Money
3.5/5
Mars & Co has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Mars & Co Pricing vs. Competitors
Compared to its competitors, Mars & Co's ROI score is rated right above Boston Consulting Group, and is preceded by McKinsey & Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Bain & Company | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| Mars & Co | 3.5/5 |
| Boston Consulting Group | 3.2/5 |
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Mars & Co Customer Satisfaction (CSAT)
Mars & Co Customer Satisfaction (CSAT) Score
33 / 100
Mars & Co has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mars & Co Customer Satisfaction vs. Competitors
Compared to its competitors, Mars & Co's Customer Satisfaction score is rated right below Boston Consulting Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bain & Company | 82% |
| McKinsey & Company | 78% |
| Boston Consulting Group | 57% |
| Mars & Co | 33% |
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Mars & Co Customer Service
4/5
Mars & Co has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Mars & Co's Customer Service
Address
124 Mason Street, Greenwich, CT 06830
Website
https://www.marsandco.com/
Phone Number
203.629.9292
Mars & Co's Social Links
Mars & Co Customer Service vs. Competitors
Compared to its competitors, Mars & Co's Customer Service score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| Mars & Co | 4/5 |
| McKinsey & Company | 3.9/5 |
| Boston Consulting Group | 3.2/5 |
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Mars & Co as an Employer
3.0/5
Mars & Co has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Mars & Co scored a -34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Mars & Co would recommend the brand to a friend. ENPS measures how likely Mars & Co employees would recommend working at Mars & Co to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
