100
NPS
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MCM
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About MCM's Brand
MCM has grown to become one of the largest privately held benefits consulting and insurance brokerage firms in the Northwest. Among its major competitors, MCM is ranked in 1st place for NPS while Gucci is 2nd, and Newport Group is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
MCM Ranking
- #1 / 4 of its competitors
MCM NPS
MCM's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MCM's customers would recommend using the product based on a scale of -100 to 100.
MCM Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MCM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
How Other Brands Compare
MCM is ranked first for NPS among its competitors. Gucci and Newport Group come in second and third, with The Wright Group coming in at #4.
MCM |  Gucci |  Newport Group |  The Wright Group | |
| Global Ranking | #- | #52 | #- | #- |
| NPS | 100 | 31 | -78 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MCM NPS vs. Competitors
Compared to its competitors, MCM's NPS is rated right above Gucci.
| COMPANY | NPS Score | |
|---|---|---|
| MCM | 100 |
| Gucci | 31 |
| The Wright Group | N/A |
| LV | N/A |
| Newport Group | -78 |
MCM Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of MCM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MCM Customer Loyalty vs. Competitors
Compared to its competitors, MCM's Customer Loyalty score is rated right above Newport Group, and is preceded by Gucci.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gucci | 76% |
| MCM | 73% |
| Newport Group | 63% |
| The Wright Group | N/A |
| LV | N/A |
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MCM Product Quality
4.2/5
MCM has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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MCM Product Information
MCM’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://mcmnw.com/
- Company Size
- 11-50 Employees
Industry
Tech
Small Business Services
MCM Product Quality vs. Competitors
Compared to its competitors, MCM's Product Quality score is rated right above Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| MCM | 4.2/5 |
| Gucci | 4.2/5 |
| Newport Group | 1.5/5 |
| The Wright Group | N/A |
| LV | N/A |
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MCM Pricing
MCM ROI & Value For Money
4.2/5
MCM has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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MCM Pricing vs. Competitors
Compared to its competitors, MCM's ROI score is rated right above Gucci.
| COMPANY | Pricing Score | |
|---|---|---|
| MCM | 4.2/5 |
| Gucci | 3.8/5 |
| Newport Group | 1.7/5 |
| The Wright Group | N/A |
| LV | N/A |
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MCM Customer Satisfaction (CSAT)
MCM Customer Satisfaction (CSAT) Score
100 / 100
MCM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MCM Customer Satisfaction vs. Competitors
Compared to its competitors, MCM's Customer Satisfaction score is rated right above Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MCM | 100% |
| Gucci | 79% |
| Newport Group | 6% |
| The Wright Group | 0% |
| LV | 0% |
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MCM Customer Service
4.2/5
MCM has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About MCM's Customer Service
Address
1325 Fourth Avenue, Suite 2100, Seattle, WA 98101
Website
http://mcmnw.com/
MCM Customer Service vs. Competitors
Compared to its competitors, MCM's Customer Service score is rated right above Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| MCM | 4.2/5 |
| Gucci | 4/5 |
| Newport Group | 1.5/5 |
| The Wright Group | N/A |
| LV | N/A |
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MCM as an Employer
3.1/5
MCM has a 3.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
MCM scored a 100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of MCM would recommend the brand to a friend. ENPS measures how likely MCM employees would recommend working at MCM to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
