0
NPS
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MediaPRO
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About MediaPRO's Brand
MediaPRO is an award-winning producer of industry-leading learning solutions, specializing in online learning. Among its major competitors, MediaPRO is ranked in 2nd place for NPS while KnowBe4 is 1st, and Security Mentor is 3rd.
MediaPRO Ranking
- #2 / 4 of its competitors
MediaPRO NPS
MediaPRO's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MediaPRO's customers would recommend using the product based on a scale of -100 to 100.
MediaPRO Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MediaPRO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
MediaPRO is ranked second for NPS among its competitors. KnowBe4 and Security Mentor come in first and third, with Wombat Security Technologies coming in at #4.
MediaPRO |  KnowBe4 |  Security Mentor |  Wombat Security Technologies | |
| Global Ranking | #- | #921 | #- | #- |
| NPS | 0 | 49 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MediaPRO Customer Satisfaction (CSAT)
MediaPRO Customer Satisfaction (CSAT) Score
100 / 100
MediaPRO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MediaPRO Customer Satisfaction vs. Competitors
Compared to its competitors, MediaPRO's Customer Satisfaction score is rated right above KnowBe4.
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VS
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MediaPRO as an Employer
4.5/5
MediaPRO has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MediaPRO scored a 0 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of MediaPRO would recommend the brand to a friend. ENPS measures how likely MediaPRO employees would recommend working at MediaPRO to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 62% | Promoters |
|---|---|
| 38% | Passive |
| 0% | Detractors |
