-100
NPS
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Melbourne IT
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About Melbourne IT's Brand
Melbourne IT provides a complete portfolio of Internet-based technology services to help organisations of all sizes to successfully do busin Among its major competitors, Melbourne IT is ranked in 2nd place for NPS while GoDaddy is 1st, and Dotster is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2.5/5
Customer Service
Melbourne IT Ranking
- #2 / 4 of its competitors
Melbourne IT NPS
Melbourne IT's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Melbourne IT's customers would recommend using the product based on a scale of -100 to 100.
Melbourne IT Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Melbourne IT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
How Other Brands Compare
Melbourne IT is ranked second for NPS among its competitors. GoDaddy and Dotster come in first and third, with ideegeo Group coming in at #4.
Melbourne IT |  GoDaddy |  Dotster |  ideegeo Group | |
| Global Ranking | #- | #237 | #- | #- |
| NPS | -100 | -35 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $13.16B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Melbourne IT NPS vs. Competitors
Compared to its competitors, Melbourne IT's NPS is rated right below GoDaddy.
| COMPANY | NPS Score | |
|---|---|---|
| GoDaddy | -35 |
| Melbourne IT | -100 |
Melbourne IT Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Melbourne IT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Melbourne IT Customer Loyalty vs. Competitors
Compared to its competitors, Melbourne IT's Customer Loyalty score is rated right below GoDaddy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GoDaddy | 75% |
| Melbourne IT | 10% |
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Melbourne IT Product Quality
1.5/5
Melbourne IT has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Melbourne IT Product Information
Melbourne IT’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Melbourne IT Product Quality vs. Competitors
Compared to its competitors, Melbourne IT's Product Quality score is rated right below GoDaddy.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoDaddy | 2.2/5 |
| Melbourne IT | 1.5/5 |
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Melbourne IT Pricing
Melbourne IT ROI & Value For Money
1.5/5
Melbourne IT has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Melbourne IT Pricing vs. Competitors
Compared to its competitors, Melbourne IT's ROI score is rated right below GoDaddy.
| COMPANY | Pricing Score | |
|---|---|---|
| GoDaddy | 2/5 |
| Melbourne IT | 1.5/5 |
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Melbourne IT Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Melbourne IT Customer Satisfaction vs. Competitors
Compared to its competitors, Melbourne IT's Customer Satisfaction score is rated right below GoDaddy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GoDaddy | 16% |
| Melbourne IT | 0% |
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Melbourne IT Customer Service
2.5/5
Melbourne IT has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Melbourne IT's Customer Service
Address
Melbourne, IA Australia
Website
http://www.melbourneit.com.au
Phone Number
1300 654 677
Melbourne IT Customer Service vs. Competitors
Compared to its competitors, Melbourne IT's Customer Service score is rated right above GoDaddy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Melbourne IT | 2.5/5 |
| GoDaddy | 1.6/5 |
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Melbourne IT as an Employer
Consumer vs. Employees
Melbourne IT scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Melbourne IT would recommend the brand to a friend. ENPS measures how likely Melbourne IT employees would recommend working at Melbourne IT to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
