-51
NPS
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Merlin
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About Merlin's Brand
Are you looking for Jenny Lewis VO Genesis Review, then you are on the right website to know whether this program really works or is this Among its major competitors, Merlin is ranked in 3rd place for NPS while MoBerries is 1st, and Hulu is 2nd.Their current valuation is $5.19B
Brand at a Glance
100%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Merlin Ranking
- #3 / 3 of its competitors
Merlin NPS
Merlin's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Merlin's customers would recommend using the product based on a scale of -100 to 100.
Merlin Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Merlin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Dec 2023 -25 | Dec 2023 | -25 |
Jan 2024 -40 | Jan 2024 | -40 |
Aug 2025 -51 | Aug 2025 | -51 |
How Other Brands Compare
Merlin is ranked third for NPS among its competitors. MoBerries and Hulu come in first and second. Among those competitors, it is the third most valued company behind Hulu.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Merlin Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Merlin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Merlin Customer Loyalty vs. Competitors
Compared to its competitors, Merlin's Customer Loyalty score is rated right above Hulu.
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VS
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Merlin Product Quality
3.1/5
Merlin has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Merlin Product Information
Merlin’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Merlin Product Quality vs. Competitors
Compared to its competitors, Merlin's Product Quality score is rated right below Hulu.
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VS
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Merlin Pricing
Merlin ROI & Value For Money
2.5/5
Merlin has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Merlin Pricing vs. Competitors
Compared to its competitors, Merlin's ROI score is rated right below Hulu.
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Merlin Customer Satisfaction (CSAT)
Merlin Customer Satisfaction (CSAT) Score
34 / 100
Merlin has an overall Customer Satisfaction score of 34 rated by its users and customers.
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Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Merlin Customer Satisfaction vs. Competitors
Compared to its competitors, Merlin's Customer Satisfaction score is rated right above MoBerries, and is preceded by Hulu.
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Merlin Customer Service
3/5
Merlin has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Merlin's Customer Service
Website
http://thevogenesisprogramreview.com/
Merlin Customer Service vs. Competitors
Compared to its competitors, Merlin's Customer Service score is rated right below Hulu.
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Merlin as an Employer
2.9/5
Merlin has a 2.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Merlin scored a -51 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Merlin would recommend the brand to a friend. ENPS measures how likely Merlin employees would recommend working at Merlin to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
