-24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Miracle-Ear
Marketing or Exec? Claim Your Free Account
About Miracle-Ear's Brand
Miracle-Ear uses state-of-the-art technology to remove the barriers of hearing loss. Among its major competitors, Miracle-Ear is ranked in 2nd place for NPS while Siemens is 1st, and Zounds is 3rd.
Brand at a Glance
56%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
Miracle-Ear Ranking
- #2 / 3 of its competitors
Miracle-Ear NPS
Miracle-Ear's Net Promoter Score (NPS) is a -24 with 35% Promoters, 6% Passives, and 59% Detractors. Net Promoter Score tracks whether Miracle-Ear's customers would recommend using the product based on a scale of -100 to 100.
Miracle-Ear Overall NPS
| 35% | Promoters |
|---|---|
| 6% | Passives |
| 59% | Detractors |
Miracle-Ear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -28 | Jul 2024 | -28 |
Aug 2024 -25 | Aug 2024 | -25 |
Sep 2024 -23 | Sep 2024 | -23 |
Oct 2024 -25 | Oct 2024 | -25 |
Nov 2024 -28 | Nov 2024 | -28 |
Dec 2024 -24 | Dec 2024 | -24 |
Jan 2025 -22 | Jan 2025 | -22 |
Feb 2025 -18 | Feb 2025 | -18 |
Apr 2025 -18 | Apr 2025 | -18 |
Jun 2025 -16 | Jun 2025 | -16 |
Aug 2025 -19 | Aug 2025 | -19 |
Sep 2025 -25 | Sep 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Miracle-Ear NPS by Gender
Female customers rated Miracle-Ear's NPS 3 points higher than Male customers.
Male
-26
Miracle-Ear's NPS was rated -26 by Male customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Female
-23
Miracle-Ear's NPS was rated -23 by Female customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Miracle-Ear NPS by Ethnicity
Miracle-Ear's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Miracle-Ear NPS by Age
Miracle-Ear's NPS was rated -32 points by customers ages 66+ on Comparably.
Miracle-Ear NPS by Usage
Miracle-Ear's NPS was rated the highest by customers who have used Miracle-Ear's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
2 to 5 Years -27 | 2 to 5 Years | -27 |
Miracle-Ear NPS vs. Competitors
Compared to its competitors, Miracle-Ear's NPS is rated right below Zounds.
| COMPANY | NPS Score | |
|---|---|---|
 | Siemens | 37 |
 | Zounds | N/A |
| Miracle-Ear | -24 |
Miracle-Ear Customer Reviews
Out of the 5 Miracle-Ear customer reviews 2 were positive and 3 were constructive. Miracle-Ear customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Miracle-Ear Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Miracle-Ear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Miracle-Ear Customer Loyalty Score by Gender
Miracle-Ear's Customer Loyalty score was rated 55 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Miracle-Ear.
Male
55%
Yes
Female
55%
Yes
Miracle-Ear Customer Loyalty Score by Ethnicity
Miracle-Ear's Customer Loyalty score was rated 53% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Miracle-Ear.
53
out of 100
Caucasian
Miracle-Ear Customer Loyalty Score by Age
Miracle-Ear's Customer Loyalty score was rated 52% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Miracle-Ear.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 52% | 66+ | 52% |
Miracle-Ear Customer Loyalty Score by Usage
Miracle-Ear's Customer Loyalty score was rated the highest by customers who have used Miracle-Ear's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Miracle-Ear Customer Loyalty Score by Industry
Miracle-Ear's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Miracle-Ear Customer Loyalty vs. Competitors
Compared to its competitors, Miracle-Ear's Customer Loyalty score is rated right above Zounds, and is preceded by Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Siemens | 80% |
| Miracle-Ear | 56% |
| Zounds | N/A |
Unlock Miracle-Ear Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miracle-Ear Customer Loyalty vs. Competitors data and gain insights into your customers today.
Miracle-Ear Product Quality
3/5
Miracle-Ear has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Miracle-Ear's overall Product Quality score rated by its users and customers.
Miracle-Ear Product Information
Miracle-Ear’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Miracle-Ear's product the highest.
- Website
- http://www.miracle-ear.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Quick Insights into Miracle-Ear Product Quality
Miracle-Ear's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Miracle-Ear's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Miracle-Ear's Product Quality.
Ranked Miracle-Ear Product Quality the Highest
Ranked Miracle-Ear Product Quality the Lowest
Miracle-Ear Product Quality Score by Gender
Female customers rated Miracle-Ear's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Miracle-Ear.
Male
2.8/5
Female
3/5
Miracle-Ear Product Quality Score by Ethnicity
Miracle-Ear's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Miracle-Ear.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Miracle-Ear Product Quality Score by Age
Miracle-Ear's Product Quality score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Miracle-Ear.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
Miracle-Ear Product Quality Score by Usage
Miracle-Ear's Product Quality score was rated the highest by customers who have used Miracle-Ear's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Miracle-Ear Product Quality Score by Industry
Miracle-Ear's Product Quality score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Miracle-Ear Product Quality vs. Competitors
Compared to its competitors, Miracle-Ear's Product Quality score is rated right above Zounds, and is preceded by Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4/5 |
| Miracle-Ear | 3/5 |
| Zounds | N/A |
Unlock Miracle-Ear Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miracle-Ear Product Quality vs. Competitors data and gain insights into your customers today.
Miracle-Ear Pricing
Miracle-Ear ROI & Value For Money
2.5/5
Miracle-Ear has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Miracle-Ear's overall ROI score rated by its users and customers.
Miracle-Ear Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Miracle-Ear ROI
Miracle-Ear's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Miracle-Ear's ROI score.
Ranked Miracle-Ear ROI the Highest
Ranked Miracle-Ear ROI the Lowest
Miracle-Ear ROI Score by Gender
Female customers rated Miracle-Ear's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Miracle-Ear.
Male
2.2/5
Female
2.3/5
Miracle-Ear ROI Score by Ethnicity
Miracle-Ear's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Miracle-Ear.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Miracle-Ear ROI Score by Age
Miracle-Ear's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Miracle-Ear.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Miracle-Ear ROI Score by Usage
Miracle-Ear's ROI score was rated the highest by customers who have used Miracle-Ear's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Miracle-Ear ROI Score by Industry
Miracle-Ear's ROI score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Miracle-Ear Pricing vs. Competitors
Compared to its competitors, Miracle-Ear's ROI score is rated right above Zounds, and is preceded by Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Miracle-Ear | 2.5/5 |
| Zounds | N/A |
Unlock Miracle-Ear ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miracle-Ear ROI vs. Competitors data and gain insights into your customers today.
Miracle-Ear Customer Satisfaction (CSAT)
Miracle-Ear Customer Satisfaction (CSAT) Score
46 / 100
Miracle-Ear has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
14%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Miracle-Ear Customer Satisfaction
Miracle-Ear's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Miracle-Ear's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Miracle-Ear's Customer Satisfaction.
Ranked Miracle-Ear Customer Satisfaction the Highest
Ranked Miracle-Ear Customer Satisfaction the Lowest
Miracle-Ear Customer Satisfaction Score by Gender
Male customers rated Miracle-Ear's Customer Satisfaction score 1 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Miracle-Ear.
40 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 13% | |
Very Dissatisfied | 40% |
39 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 44% |
Miracle-Ear Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Miracle-Ear's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Miracle-Ear.
42 / 100
Very Satisfied
35%
Satisfied
7%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
41%
Miracle-Ear Customer Satisfaction Score by Age
Miracle-Ear's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Miracle-Ear.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Miracle-Ear Customer Satisfaction Score by Usage
Miracle-Ear's Customer Satisfaction score was rated the highest by customers who have used Miracle-Ear's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Miracle-Ear Customer Satisfaction Score by Industry
Miracle-Ear's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Miracle-Ear Customer Satisfaction Score by Industry",
"text": "Miracle-Ear's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Miracle-Ear's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Miracle-Ear Customer Satisfaction vs. Competitors
Compared to its competitors, Miracle-Ear's Customer Satisfaction score is rated right above Zounds, and is preceded by Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Siemens | 78% |
| Miracle-Ear | 46% |
| Zounds | 0% |
Unlock Miracle-Ear Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miracle-Ear Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Miracle-Ear Customer Service
2.8/5
Miracle-Ear has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Miracle-Ear's overall Customer Service score rated by its users and customers.
About Miracle-Ear's Customer Service
Address
Minneapolis, MN
Website
http://www.miracle-ear.com/
Quick Insights into Miracle-Ear Customer Service
Miracle-Ear's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Miracle-Ear's Customer Service score.
Ranked Miracle-Ear Customer Service the Highest
Ranked Miracle-Ear Customer Service the Lowest
Miracle-Ear Customer Service Score by Gender
Miracle-Ear's Customer Service score was rated 2.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Miracle-Ear.
Male
2.7/5
Female
2.7/5
Miracle-Ear Customer Service Score by Ethnicity
Miracle-Ear's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Miracle-Ear.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Miracle-Ear Customer Service Score by Age
Miracle-Ear's Customer Service score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Miracle-Ear.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Miracle-Ear Customer Service Score by Usage
Miracle-Ear's Customer Service score was rated 2.8 stars by customers who have used Miracle-Ear's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Miracle-Ear Customer Service Score by Industry
Miracle-Ear's Customer Service score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Miracle-Ear Customer Service vs. Competitors
Compared to its competitors, Miracle-Ear's Customer Service score is rated right above Zounds, and is preceded by Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens | 4/5 |
| Miracle-Ear | 2.8/5 |
| Zounds | N/A |
Unlock Miracle-Ear Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miracle-Ear Customer Service vs. Competitors data and gain insights into your customers today.
Miracle-Ear as an Employer
Consumer vs. Employees
Miracle-Ear scored a -24 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Miracle-Ear would recommend the brand to a friend. ENPS measures how likely Miracle-Ear employees would recommend working at Miracle-Ear to a friend.
Net Promoter Score
-24
NPS Score
| 35% | Promoters |
|---|---|
| 6% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 51% | Promoters |
|---|---|
| 0% | Passive |
| 49% | Detractors |
