36
NPS
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MSC Cruises
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About MSC Cruises' Brand
Among its major competitors, MSC Cruises is ranked in 2nd place for NPS while Royal Caribbean International is 1st.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
MSC Cruises Ranking
- #2 / 2 of its competitors
MSC Cruises NPS
MSC Cruises's Net Promoter Score (NPS) is a 36 with 59% Promoters, 18% Passives, and 23% Detractors. Net Promoter Score tracks whether MSC Cruises's customers would recommend using the product based on a scale of -100 to 100.
MSC Cruises Overall NPS
| 59% | Promoters |
|---|---|
| 18% | Passives |
| 23% | Detractors |
MSC Cruises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 32 | May 2025 | 32 |
Jun 2025 31 | Jun 2025 | 31 |
Jul 2025 35 | Jul 2025 | 35 |
Aug 2025 34 | Aug 2025 | 34 |
Sep 2025 35 | Sep 2025 | 35 |
Oct 2025 33 | Oct 2025 | 33 |
Nov 2025 38 | Nov 2025 | 38 |
Jan 2026 36 | Jan 2026 | 36 |
Feb 2026 35 | Feb 2026 | 35 |
Mar 2026 35 | Mar 2026 | 35 |
Apr 2026 34 | Apr 2026 | 34 |
May 2026 35 | May 2026 | 35 |
How Other Brands Compare
MSC Cruises is ranked second for NPS among its competitors. Royal Caribbean International comes in first.
MSC Cruises |  Royal Caribbean International | |
| Global Ranking | #- | #255 |
| NPS | 36 | 39 |
| Valuation Updated every 24 hours for public companies | - | $22.06B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSC Cruises NPS by Gender
Male customers rated MSC Cruises's NPS 20 points higher than Female customers.
Male
47
MSC Cruises's NPS was rated 47 by Male customers on Comparably.
60%
Promoters
27%
Passives
13%
Detractors
Female
27
MSC Cruises's NPS was rated 27 by Female customers on Comparably.
47%
Promoters
33%
Passives
20%
Detractors
MSC Cruises NPS by Ethnicity
MSC Cruises's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 47 | Caucasian | 47 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black 50 | African American/Black | 50 |
Other -16 | Other | -16 |
MSC Cruises NPS by Age
MSC Cruises's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
MSC Cruises NPS by Usage
MSC Cruises's NPS was rated the highest by customers who have used MSC Cruises's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
MSC Cruises NPS vs. Competitors
Compared to its competitors, MSC Cruises's NPS is rated right below Royal Caribbean International.
| COMPANY | NPS Score | |
|---|---|---|
| Royal Caribbean International | 39 |
| MSC Cruises | 36 |
MSC Cruises Customer Reviews
Out of the 10 MSC Cruises customer reviews 10 were positive and 0 were constructive. MSC Cruises customer reviews reflect that all customers have a favorable experience using the products/services of the company.
MSC Cruises Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of MSC Cruises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MSC Cruises Customer Loyalty Score by Gender
Female customers rated MSC Cruises's Customer Loyalty score 12% higher than Male customers.
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Male
70%
Yes
Female
82%
Yes
MSC Cruises Customer Loyalty Score by Ethnicity
MSC Cruises's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MSC Cruises.
82
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
African American/Black
40
out of 100
Other
MSC Cruises Customer Loyalty Score by Age
MSC Cruises's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
41-45 87% | 41-45 | 87% |
56-60 78% | 56-60 | 78% |
61-65 100% | 61-65 | 100% |
MSC Cruises Customer Loyalty Score by Usage
MSC Cruises's Customer Loyalty score was rated the highest by customers who have used MSC Cruises's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MSC Cruises Customer Loyalty Score by Industry
MSC Cruises's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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MSC Cruises Customer Loyalty vs. Competitors
Compared to its competitors, MSC Cruises's Customer Loyalty score is rated right below Royal Caribbean International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Royal Caribbean International | 84% |
| MSC Cruises | 78% |
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MSC Cruises Product Quality
4.1/5
MSC Cruises has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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MSC Cruises Product Information
MSC Cruises’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated MSC Cruises's product the highest. Reviewers from the Banking and Financial Services industry rated MSC Cruises the lowest at 3.5.
- Website
- http://www.msccruises.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into MSC Cruises Product Quality
MSC Cruises's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used MSC Cruises's products/services for 2 to 5 Years.
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Ranked MSC Cruises Product Quality the Highest
Ranked MSC Cruises Product Quality the Lowest
MSC Cruises Product Quality Score by Gender
Male customers rated MSC Cruises's Product Quality score 0.3 stars higher than Female customers.
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Male
4.2/5
Female
3.9/5
MSC Cruises Product Quality Score by Ethnicity
MSC Cruises's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MSC Cruises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 3.6 | Other | 3.6 |
MSC Cruises Product Quality Score by Age
MSC Cruises's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.3 | 26-30 | 4.3 |
41-45 3.8 | 41-45 | 3.8 |
56-60 4.1 | 56-60 | 4.1 |
61-65 4.6 | 61-65 | 4.6 |
MSC Cruises Product Quality Score by Usage
MSC Cruises's Product Quality score was rated the highest by customers who have used MSC Cruises's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MSC Cruises Product Quality Score by Industry
MSC Cruises's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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MSC Cruises Product Quality vs. Competitors
Compared to its competitors, MSC Cruises's Product Quality score is rated right below Royal Caribbean International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Royal Caribbean International | 4.1/5 |
| MSC Cruises | 4.1/5 |
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MSC Cruises Pricing
MSC Cruises ROI & Value For Money
4/5
MSC Cruises has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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MSC Cruises Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from MSC Cruises.
Quick Insights into MSC Cruises ROI
MSC Cruises's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked MSC Cruises ROI the Highest
Ranked MSC Cruises ROI the Lowest
MSC Cruises ROI Score by Gender
Male customers rated MSC Cruises's ROI score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
MSC Cruises ROI Score by Ethnicity
MSC Cruises's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MSC Cruises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.7 | Other | 3.7 |
MSC Cruises ROI Score by Age
MSC Cruises's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MSC Cruises.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.5 | 26-30 | 4.5 |
41-45 3.9 | 41-45 | 3.9 |
56-60 4.7 | 56-60 | 4.7 |
61-65 4.5 | 61-65 | 4.5 |
MSC Cruises ROI Score by Usage
MSC Cruises's ROI score was rated the highest by customers who have used MSC Cruises's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MSC Cruises ROI Score by Industry
MSC Cruises's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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MSC Cruises Pricing vs. Competitors
Compared to its competitors, MSC Cruises's ROI score is rated right below Royal Caribbean International.
| COMPANY | Pricing Score | |
|---|---|---|
| Royal Caribbean International | 4/5 |
| MSC Cruises | 4/5 |
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MSC Cruises Customer Satisfaction (CSAT)
MSC Cruises Customer Satisfaction (CSAT) Score
89 / 100
MSC Cruises has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
54%
Satisfied
35%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MSC Cruises Customer Satisfaction
MSC Cruises's Customer Satisfaction score was rated highest by customers who have used MSC Cruises's products/services for 1 to 2 Years, and rated lowest by customers who have used MSC Cruises's products/services for 2 to 5 Years.
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Ranked MSC Cruises Customer Satisfaction the Highest
Ranked MSC Cruises Customer Satisfaction the Lowest
MSC Cruises Customer Satisfaction Score by Gender
Female customers rated MSC Cruises's Customer Satisfaction score 6 points higher than Male customers.
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87 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
93 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
MSC Cruises Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MSC Cruises' Customer Satisfaction (CSAT) score was rated 93% according to Caucasian users and customers.
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93 / 100
Very Satisfied
64%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
MSC Cruises' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
MSC Cruises' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
MSC Cruises' Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
MSC Cruises Customer Satisfaction Score by Age
MSC Cruises's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 61-65 | 100% |
MSC Cruises Customer Satisfaction Score by Usage
MSC Cruises's Customer Satisfaction score was rated the highest by customers who have used MSC Cruises's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MSC Cruises Customer Satisfaction Score by Industry
MSC Cruises's Customer Satisfaction score was rated 86 points by Accounting industry customers.
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{
"title": "MSC Cruises Customer Satisfaction Score by Industry",
"text": "MSC Cruises's Customer Satisfaction score was rated 86 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "MSC Cruises's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 86
}
]
}MSC Cruises Customer Satisfaction vs. Competitors
Compared to its competitors, MSC Cruises's Customer Satisfaction score is rated right above Royal Caribbean International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MSC Cruises | 89% |
| Royal Caribbean International | 79% |
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MSC Cruises Customer Service
4.1/5
MSC Cruises has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About MSC Cruises's Customer Service
Address
Switzerland
Website
http://www.msccruises.com
Quick Insights into MSC Cruises Customer Service
MSC Cruises's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked MSC Cruises Customer Service the Highest
Ranked MSC Cruises Customer Service the Lowest
MSC Cruises Customer Service Score by Gender
Male customers rated MSC Cruises's Customer Service score 0.5 stars higher than Female customers.
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Male
4.4/5
Female
3.9/5
MSC Cruises Customer Service Score by Ethnicity
MSC Cruises's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MSC Cruises.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
African American/Black 4.4 | African American/Black | 4.4 |
Other 3.8 | Other | 3.8 |
MSC Cruises Customer Service Score by Age
MSC Cruises's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.6 | 26-30 | 4.6 |
41-45 3.9 | 41-45 | 3.9 |
56-60 4.2 | 56-60 | 4.2 |
61-65 4.8 | 61-65 | 4.8 |
MSC Cruises Customer Service Score by Usage
MSC Cruises's Customer Service score was rated the highest by customers who have used MSC Cruises's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MSC Cruises Customer Service Score by Industry
MSC Cruises's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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MSC Cruises Customer Service vs. Competitors
Compared to its competitors, MSC Cruises's Customer Service score is rated right below Royal Caribbean International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Royal Caribbean International | 4.1/5 |
| MSC Cruises | 4.1/5 |
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MSC Cruises as an Employer
Consumer vs. Employees
MSC Cruises scored a 36 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of MSC Cruises would recommend the brand to a friend. ENPS measures how likely MSC Cruises employees would recommend working at MSC Cruises to a friend.
Net Promoter Score
36
NPS Score
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
