100
NPS
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msg systems AG
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About msg systems AG's Brand
Sustained success for your business - we will support you with imaginative advice and intelligent, value-added IT solutions Among its major competitors, msg systems AG is ranked in 1st place for NPS while Capgemini is 2nd, and arvato AG is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
msg systems AG Ranking
- #1 / 4 of its competitors
msg systems AG NPS
msg systems AG's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether msg systems AG's customers would recommend using the product based on a scale of -100 to 100.
msg systems AG Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
msg systems AG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
How Other Brands Compare
msg systems AG is ranked first for NPS among its competitors. Capgemini and arvato AG come in second and third, with msg Life coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
msg systems AG NPS vs. Competitors
Compared to its competitors, msg systems AG's NPS is rated right above Capgemini.
| COMPANY | NPS Score | |
|---|---|---|
| msg systems AG | 100 |
 | Capgemini | 15 |
 | arvato AG | -100 |
msg systems AG Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of msg systems AG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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msg systems AG Customer Loyalty vs. Competitors
Compared to its competitors, msg systems AG's Customer Loyalty score is rated right above Capgemini.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| msg systems AG | 100% |
| Capgemini | 77% |
| arvato AG | 10% |
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msg systems AG Product Quality
5/5
msg systems AG has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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msg systems AG Product Information
msg systems AG’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.msg-systems.com
- Company Size
- 10,000+ Employees
msg systems AG Product Quality vs. Competitors
Compared to its competitors, msg systems AG's Product Quality score is rated right above Capgemini.
| COMPANY | Product Quality Score | |
|---|---|---|
| msg systems AG | 5/5 |
| Capgemini | 3.7/5 |
| arvato AG | 1.5/5 |
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msg systems AG Pricing
msg systems AG ROI & Value For Money
5/5
msg systems AG has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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msg systems AG Pricing vs. Competitors
Compared to its competitors, msg systems AG's ROI score is rated right above Capgemini.
| COMPANY | Pricing Score | |
|---|---|---|
| msg systems AG | 5/5 |
| Capgemini | 3.8/5 |
| arvato AG | 1.5/5 |
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msg systems AG Customer Satisfaction (CSAT)
msg systems AG Customer Satisfaction (CSAT) Score
100 / 100
msg systems AG has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
msg systems AG Customer Satisfaction vs. Competitors
Compared to its competitors, msg systems AG's Customer Satisfaction score is rated right above Capgemini.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| msg systems AG | 100% |
| Capgemini | 69% |
| arvato AG | 0% |
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msg systems AG Customer Service
5/5
msg systems AG has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About msg systems AG's Customer Service
Website
http://www.msg-systems.com
Phone Number
+49 129420400
msg systems AG Customer Service vs. Competitors
Compared to its competitors, msg systems AG's Customer Service score is rated right above Capgemini.
| COMPANY | Customer Service Score | |
|---|---|---|
| msg systems AG | 5/5 |
| Capgemini | 3.8/5 |
| arvato AG | 1.5/5 |
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msg systems AG as an Employer
4.7/5
msg systems AG has a 4.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
msg systems AG scored a 100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of msg systems AG would recommend the brand to a friend. ENPS measures how likely msg systems AG employees would recommend working at msg systems AG to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
