0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
mskcc
Marketing or Exec? Claim Your Free Account
About mskcc's Brand
Among its major competitors, mskcc is ranked in 2nd place for NPS while Mayo Clinic is 1st, and JHM is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.2/5
Customer Service
mskcc Ranking
- #2 / 3 of its competitors
mskcc NPS
mskcc's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether mskcc's customers would recommend using the product based on a scale of -100 to 100.
mskcc Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
mskcc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Dec 2023 0 | Dec 2023 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
mskcc is ranked second for NPS among its competitors. Mayo Clinic and JHM come in first and third.
mskcc |  Mayo Clinic |  JHM | |
| Global Ranking | #- | #229 | #- |
| NPS | 0 | 18 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $156.98M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
mskcc NPS vs. Competitors
Compared to its competitors, mskcc's NPS is rated right above JHM, and is preceded by Mayo Clinic.
| COMPANY | NPS Score | |
|---|---|---|
| Mayo Clinic | 18 |
| mskcc | 0 |
| JHM | N/A |
mskcc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of mskcc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
mskcc Customer Loyalty vs. Competitors
Compared to its competitors, mskcc's Customer Loyalty score is rated right above Mayo Clinic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| mskcc | 100% |
| Mayo Clinic | 77% |
| JHM | N/A |
Unlock mskcc Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full mskcc Customer Loyalty vs. Competitors data and gain insights into your customers today.
mskcc Product Quality
2.6/5
mskcc has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock mskcc's overall Product Quality score rated by its users and customers.
mskcc Product Information
mskcc’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.mskcc.org/
Industry
Healthcare, Hospitals and Medicine
mskcc Product Quality vs. Competitors
Compared to its competitors, mskcc's Product Quality score is rated right above JHM, and is preceded by Mayo Clinic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mayo Clinic | 3.8/5 |
| mskcc | 2.6/5 |
| JHM | N/A |
Unlock mskcc Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full mskcc Product Quality vs. Competitors data and gain insights into your customers today.
mskcc Pricing
mskcc ROI & Value For Money
2.7/5
mskcc has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock mskcc's overall ROI score rated by its users and customers.
mskcc Pricing vs. Competitors
Compared to its competitors, mskcc's ROI score is rated right above JHM, and is preceded by Mayo Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| Mayo Clinic | 3.5/5 |
| mskcc | 2.7/5 |
| JHM | N/A |
Unlock mskcc ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full mskcc ROI vs. Competitors data and gain insights into your customers today.
mskcc Customer Satisfaction (CSAT)
mskcc Customer Satisfaction (CSAT) Score
33 / 100
mskcc has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
mskcc Customer Satisfaction vs. Competitors
Compared to its competitors, mskcc's Customer Satisfaction score is rated right above JHM, and is preceded by Mayo Clinic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mayo Clinic | 61% |
| mskcc | 33% |
| JHM | 0% |
Unlock mskcc Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full mskcc Customer Satisfaction vs. Competitors data and gain insights into your customers today.
mskcc Customer Service
2.2/5
mskcc has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock mskcc's overall Customer Service score rated by its users and customers.
About mskcc's Customer Service
Website
https://www.mskcc.org/
mskcc Customer Service vs. Competitors
Compared to its competitors, mskcc's Customer Service score is rated right above JHM, and is preceded by Mayo Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| mskcc | 2.2/5 |
| JHM | N/A |
Unlock mskcc Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full mskcc Customer Service vs. Competitors data and gain insights into your customers today.
mskcc as an Employer
3.2/5
mskcc has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
mskcc scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of mskcc would recommend the brand to a friend. ENPS measures how likely mskcc employees would recommend working at mskcc to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 11% | Promoters |
|---|---|
| 33% | Passive |
| 56% | Detractors |
