-100
NPS
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MultiCare
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About MultiCare's Brand
MultiCare is a not-for-profit health care organization Among its major competitors, MultiCare is ranked in 3rd place for NPS while Kaiser Permanente is 1st, and Virginia Mason Franciscan Health is 2nd.
Brand at a Glance
47%
Customer Loyalty
1.8/5
Product Quality
2.7/5
Pricing
2/5
Customer Service
MultiCare Ranking
- #3 / 4 of its competitors
MultiCare NPS
MultiCare's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MultiCare's customers would recommend using the product based on a scale of -100 to 100.
MultiCare Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MultiCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
May 2025 -100 | May 2025 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
How Other Brands Compare
MultiCare is ranked third for NPS among its competitors. Kaiser Permanente and Virginia Mason Franciscan Health come in first and second, with Group Health Cooperative coming in at #4.
MultiCare |  Kaiser Permanente |  Virginia Mason Franciscan Health |  Group Health Cooperative | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | -100 | 1 | -59 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MultiCare NPS vs. Competitors
Compared to its competitors, MultiCare's NPS is rated right above Group Health Cooperative, and is preceded by Virginia Mason Franciscan Health.
| COMPANY | NPS Score | |
|---|---|---|
| Kaiser Permanente | 1 |
| Virginia Mason Franciscan Health | -59 |
| MultiCare | -100 |
| Group Health Cooperative | -100 |
MultiCare Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of MultiCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MultiCare Customer Loyalty vs. Competitors
Compared to its competitors, MultiCare's Customer Loyalty score is rated right above Group Health Cooperative, and is preceded by Virginia Mason Franciscan Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Virginia Mason Franciscan Health | 69% |
| MultiCare | 47% |
| Group Health Cooperative | N/A |
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MultiCare Product Quality
1.8/5
MultiCare has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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MultiCare Product Information
MultiCare’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://www.multicare.org
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
MultiCare Product Quality vs. Competitors
Compared to its competitors, MultiCare's Product Quality score is rated right above Group Health Cooperative, and is preceded by Virginia Mason Franciscan Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kaiser Permanente | 3.3/5 |
| Virginia Mason Franciscan Health | 2.4/5 |
| MultiCare | 1.8/5 |
| Group Health Cooperative | N/A |
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MultiCare Pricing
MultiCare ROI & Value For Money
2.7/5
MultiCare has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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MultiCare Pricing vs. Competitors
Compared to its competitors, MultiCare's ROI score is rated right above Virginia Mason Franciscan Health, and is preceded by Kaiser Permanente.
| COMPANY | Pricing Score | |
|---|---|---|
| Kaiser Permanente | 3.2/5 |
| MultiCare | 2.7/5 |
| Virginia Mason Franciscan Health | 2.2/5 |
| Group Health Cooperative | N/A |
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MultiCare Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MultiCare Customer Satisfaction vs. Competitors
Compared to its competitors, MultiCare's Customer Satisfaction score is rated right above Group Health Cooperative, and is preceded by Virginia Mason Franciscan Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kaiser Permanente | 54% |
| Virginia Mason Franciscan Health | 29% |
| MultiCare | 0% |
| Group Health Cooperative | 0% |
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MultiCare Customer Service
2/5
MultiCare has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About MultiCare's Customer Service
Address
1901 S Union Ave, Tacoma, WA
Website
http://www.multicare.org
Phone Number
(253) 459-6633
MultiCare Customer Service vs. Competitors
Compared to its competitors, MultiCare's Customer Service score is rated right above Group Health Cooperative, and is preceded by Virginia Mason Franciscan Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kaiser Permanente | 3.3/5 |
| Virginia Mason Franciscan Health | 2.3/5 |
| MultiCare | 2/5 |
| Group Health Cooperative | N/A |
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MultiCare as an Employer
3.3/5
MultiCare has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
MultiCare scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MultiCare would recommend the brand to a friend. ENPS measures how likely MultiCare employees would recommend working at MultiCare to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
