-86
NPS
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Nadine West
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About Nadine West's Brand
Personalized outfits delivered to your doorstep. For free. Among its major competitors, Nadine West is ranked in 2nd place for NPS while Stitch Fix is 1st.
Brand at a Glance
48%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Nadine West Ranking
- #2 / 2 of its competitors
Nadine West NPS
Nadine West's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Nadine West's customers would recommend using the product based on a scale of -100 to 100.
Nadine West Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Nadine West NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2023 -85 | Aug 2023 | -85 |
Sep 2023 -87 | Sep 2023 | -87 |
Nov 2023 -87 | Nov 2023 | -87 |
Dec 2023 -90 | Dec 2023 | -90 |
Jan 2024 -91 | Jan 2024 | -91 |
Mar 2024 -91 | Mar 2024 | -91 |
Apr 2024 -84 | Apr 2024 | -84 |
May 2024 -85 | May 2024 | -85 |
Jul 2024 -85 | Jul 2024 | -85 |
How Other Brands Compare
Nadine West is ranked second for NPS among its competitors. Stitch Fix comes in first.
Nadine West |  Stitch Fix | |
| Global Ranking | #- | #645 |
| NPS | -86 | 16 |
| Valuation Updated every 24 hours for public companies | - | $3.36B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nadine West NPS by Gender
Nadine West's NPS was rated -80 by Female customers on Comparably.
Female
-80
Nadine West's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Male
N/A
Nadine West's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nadine West NPS by Ethnicity
Nadine West's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -20 | African American/Black | -20 |
Nadine West NPS by Age
Nadine West's NPS was rated -100 points by customers ages 51-55 on Comparably.
Nadine West NPS by Usage
Nadine West's NPS was rated the highest by customers who have used Nadine West's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
Nadine West NPS vs. Competitors
Compared to its competitors, Nadine West's NPS is rated right below Stitch Fix.
| COMPANY | NPS Score | |
|---|---|---|
| Stitch Fix | 16 |
| Nadine West | -86 |
Nadine West Customer Reviews
Out of the 6 Nadine West customer reviews 1 was positive and 5 were constructive. Nadine West customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Nadine West Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Nadine West users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nadine West Customer Loyalty Score by Gender
Nadine West's Customer Loyalty score was rated 42 by Female customers on Comparably.
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Female
42%
Yes
Male
N/A
Yes
Nadine West Customer Loyalty Score by Ethnicity
Nadine West's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nadine West.
33
out of 100
Caucasian
46
out of 100
African American/Black
Nadine West Customer Loyalty Score by Age
Nadine West's Customer Loyalty score was rated 40% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
Nadine West Customer Loyalty Score by Usage
Nadine West's Customer Loyalty score was rated the highest by customers who have used Nadine West's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nadine West Customer Loyalty vs. Competitors
Compared to its competitors, Nadine West's Customer Loyalty score is rated right below Stitch Fix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Stitch Fix | 63% |
| Nadine West | 48% |
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Nadine West Product Quality
1.7/5
Nadine West has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Nadine West Product Information
Nadine West’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://www.nadinewest.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into Nadine West Product Quality
Nadine West's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Nadine West's products/services for Less than 1 Year.
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Ranked Nadine West Product Quality the Highest
Ranked Nadine West Product Quality the Lowest
Nadine West Product Quality Score by Gender
Nadine West's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nadine West.
Female
1.5/5
Male
N/A
Nadine West Product Quality Score by Ethnicity
Nadine West's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nadine West.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.9 | African American/Black | 2.9 |
Nadine West Product Quality Score by Age
Nadine West's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Nadine West Product Quality Score by Usage
Nadine West's Product Quality score was rated 1.5 stars by customers who have used Nadine West's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Nadine West Product Quality vs. Competitors
Compared to its competitors, Nadine West's Product Quality score is rated right below Stitch Fix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stitch Fix | 3.9/5 |
| Nadine West | 1.7/5 |
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Nadine West Pricing
Nadine West ROI & Value For Money
1.5/5
Nadine West has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Nadine West ROI
Nadine West's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Nadine West's products/services for Less than 1 Year.
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Ranked Nadine West ROI the Highest
Ranked Nadine West ROI the Lowest
Nadine West ROI Score by Gender
Nadine West's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nadine West.
Female
1.5/5
Male
N/A
Nadine West ROI Score by Ethnicity
Nadine West's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nadine West.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Nadine West ROI Score by Age
Nadine West's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nadine West.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Nadine West ROI Score by Usage
Nadine West's ROI score was rated 1.5 stars by customers who have used Nadine West's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Nadine West Pricing vs. Competitors
Compared to its competitors, Nadine West's ROI score is rated right below Stitch Fix.
| COMPANY | Pricing Score | |
|---|---|---|
| Stitch Fix | 3.6/5 |
| Nadine West | 1.5/5 |
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Nadine West Customer Satisfaction (CSAT)
Nadine West Customer Satisfaction (CSAT) Score
12 / 100
Nadine West has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nadine West Customer Satisfaction
Nadine West's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Nadine West Customer Satisfaction the Highest
Ranked Nadine West Customer Satisfaction the Lowest
Nadine West Customer Satisfaction Score by Gender
Nadine West's Customer Satisfaction score was rated 10 by Female customers on Comparably.
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10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 90% |
Nadine West Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nadine West's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Nadine West's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Nadine West Customer Satisfaction Score by Age
Nadine West's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Nadine West Customer Satisfaction Score by Usage
Nadine West's Customer Satisfaction score was rated the highest by customers who have used Nadine West's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nadine West Customer Satisfaction vs. Competitors
Compared to its competitors, Nadine West's Customer Satisfaction score is rated right below Stitch Fix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stitch Fix | 70% |
| Nadine West | 12% |
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Nadine West Customer Service
1.5/5
Nadine West has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Nadine West's Customer Service
Address
Austin, TX
Website
http://www.nadinewest.com
Quick Insights into Nadine West Customer Service
Nadine West's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Nadine West's products/services for Less than 1 Year.
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Ranked Nadine West Customer Service the Highest
Ranked Nadine West Customer Service the Lowest
Nadine West Customer Service Score by Gender
Nadine West's Customer Service score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Nadine West Customer Service Score by Ethnicity
Nadine West's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nadine West.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Nadine West Customer Service Score by Age
Nadine West's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Nadine West Customer Service Score by Usage
Nadine West's Customer Service score was rated 1.5 stars by customers who have used Nadine West's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Nadine West Customer Service vs. Competitors
Compared to its competitors, Nadine West's Customer Service score is rated right below Stitch Fix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stitch Fix | 3.9/5 |
| Nadine West | 1.5/5 |
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Nadine West as an Employer
2.5/5
Nadine West has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Nadine West scored a -86 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Nadine West would recommend the brand to a friend. ENPS measures how likely Nadine West employees would recommend working at Nadine West to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
