-100
NPS
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NaphCare Inc.
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About NaphCare Inc. Brand
NaphCare is a company that provides healthcare service and creates care solutions and tools for its providers. Among its major competitors, NaphCare Inc. is ranked in 2nd place for NPS while Eli Lilly and Company is 1st.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
NaphCare Inc. Ranking
- #2 / 2 of its competitors
NaphCare Inc. NPS
NaphCare Inc.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether NaphCare Inc.'s customers would recommend using the product based on a scale of -100 to 100.
NaphCare Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
NaphCare Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
NaphCare Inc. is ranked second for NPS among its competitors. Eli Lilly and Company comes in first.
NaphCare Inc. |  Eli Lilly and Company | |
| Global Ranking | #- | #192 |
| NPS | -100 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $179.16B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NaphCare Inc. NPS vs. Competitors
Compared to its competitors, NaphCare Inc.'s NPS is rated right below Eli Lilly and Company.
| COMPANY | NPS Score | |
|---|---|---|
| Eli Lilly and Company | 26 |
| NaphCare Inc. | -100 |
NaphCare Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of NaphCare Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NaphCare Inc. Customer Loyalty vs. Competitors
Compared to its competitors, NaphCare Inc.'s Customer Loyalty score is rated right below Eli Lilly and Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eli Lilly and Company | 76% |
| NaphCare Inc. | 10% |
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NaphCare Inc. Product Quality
1.5/5
NaphCare Inc. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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NaphCare Inc. Product Information
NaphCare Inc.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://naphcare.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
NaphCare Inc. Product Quality vs. Competitors
Compared to its competitors, NaphCare Inc.'s Product Quality score is rated right below Eli Lilly and Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eli Lilly and Company | 3.8/5 |
| NaphCare Inc. | 1.5/5 |
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NaphCare Inc. Pricing
NaphCare Inc. ROI & Value For Money
1.5/5
NaphCare Inc. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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NaphCare Inc. Pricing vs. Competitors
Compared to its competitors, NaphCare Inc.'s ROI score is rated right below Eli Lilly and Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Eli Lilly and Company | 3.9/5 |
| NaphCare Inc. | 1.5/5 |
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NaphCare Inc. Customer Satisfaction (CSAT)
NaphCare Inc. Customer Satisfaction (CSAT) Score
100 / 100
NaphCare Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NaphCare Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, NaphCare Inc.'s Customer Satisfaction score is rated right above Eli Lilly and Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NaphCare Inc. | 100% |
| Eli Lilly and Company | 69% |
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NaphCare Inc. Customer Service
1.5/5
NaphCare Inc. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About NaphCare Inc.'s Customer Service
Address
2090 Columbiana Rd., Suite 4000, Birmingham, AL
Website
http://naphcare.com
Phone Number
2055217068
NaphCare Inc. Customer Service vs. Competitors
Compared to its competitors, NaphCare Inc.'s Customer Service score is rated right below Eli Lilly and Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eli Lilly and Company | 3.8/5 |
| NaphCare Inc. | 1.5/5 |
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Consumer vs. Employees
NaphCare Inc. scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NaphCare Inc. would recommend the brand to a friend. ENPS measures how likely NaphCare Inc. employees would recommend working at NaphCare Inc. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
