-20
NPS
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NASCO
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About NASCO's Brand
NASCO is dedicated to helping Blue Cross and Blue Shield Plans across the nation build a better healthcare system for America. Among its major competitors, NASCO is ranked in 2nd place for NPS while Samsung is 1st.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
NASCO Ranking
- #2 / 2 of its competitors
NASCO NPS
NASCO's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether NASCO's customers would recommend using the product based on a scale of -100 to 100.
NASCO Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
NASCO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Feb 2023 50 | Feb 2023 | 50 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 -15 | Feb 2024 | -15 |
Oct 2024 -25 | Oct 2024 | -25 |
Jan 2025 -33 | Jan 2025 | -33 |
Apr 2025 -20 | Apr 2025 | -20 |
How Other Brands Compare
NASCO is ranked second for NPS among its competitors. Samsung comes in first.
NASCO |  Samsung | |
| Global Ranking | #- | #103 |
| NPS | -20 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $263.86B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NASCO Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of NASCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NASCO Customer Loyalty vs. Competitors
Compared to its competitors, NASCO's Customer Loyalty score is rated right below Samsung.
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NASCO Product Quality
3.6/5
NASCO has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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NASCO Product Information
NASCO’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.nasco.com/
- Company Size
- 501-1,000 Employees
NASCO Product Quality vs. Competitors
Compared to its competitors, NASCO's Product Quality score is rated right below Samsung.
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NASCO Pricing
NASCO ROI & Value For Money
3.2/5
NASCO has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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NASCO Pricing vs. Competitors
Compared to its competitors, NASCO's ROI score is rated right below Samsung.
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NASCO Customer Satisfaction (CSAT)
NASCO Customer Satisfaction (CSAT) Score
57 / 100
NASCO has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NASCO Customer Satisfaction vs. Competitors
Compared to its competitors, NASCO's Customer Satisfaction score is rated right below Samsung.
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NASCO Customer Service
3.6/5
NASCO has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About NASCO's Customer Service
Address
1200 Abernathy Road NE Suite 1000, Atlanta, GA 30328
Website
http://www.nasco.com/
Phone Number
678-441-6000
NASCO Customer Service vs. Competitors
Compared to its competitors, NASCO's Customer Service score is rated right above Samsung.
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NASCO as an Employer
4.5/5
NASCO has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NASCO scored a -20 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of NASCO would recommend the brand to a friend. ENPS measures how likely NASCO employees would recommend working at NASCO to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
