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NPS
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National Indemnity Company
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About National Indemnity Company's Brand
National Indemnity Company is the lead member of the National Indemnity group of insurance companies. Among its major competitors, National Indemnity Company is ranked in 2nd place for NPS while Berkshire Hathaway is 1st, and GEICO is 3rd.
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
National Indemnity Company Ranking
- #2 / 4 of its competitors
National Indemnity Company NPS
National Indemnity Company's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether National Indemnity Company's customers would recommend using the product based on a scale of -100 to 100.
National Indemnity Company Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
National Indemnity Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 -33 | Jul 2022 | -33 |
Jun 2023 -50 | Jun 2023 | -50 |
Sep 2023 -20 | Sep 2023 | -20 |
Mar 2024 0 | Mar 2024 | 0 |
May 2025 15 | May 2025 | 15 |
Dec 2025 0 | Dec 2025 | 0 |
How Other Brands Compare
National Indemnity Company is ranked second for NPS among its competitors. Berkshire Hathaway and GEICO come in first and third, with MedPro Group coming in at #4.
National Indemnity Company |  Berkshire Hathaway |  GEICO |  MedPro Group | |
| Global Ranking | #- | #360 | #- | #- |
| NPS | 0 | 20 | -64 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $587.82B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Indemnity Company NPS by Gender
National Indemnity Company's NPS was rated -50 by Male customers on Comparably.
Male
-50
National Indemnity Company's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
National Indemnity Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
National Indemnity Company NPS by Ethnicity
National Indemnity Company's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
National Indemnity Company NPS vs. Competitors
Compared to its competitors, National Indemnity Company's NPS is rated right above MedPro Group, and is preceded by Berkshire Hathaway.
| COMPANY | NPS Score | |
|---|---|---|
| Berkshire Hathaway | 20 |
| National Indemnity Company | 0 |
| MedPro Group | N/A |
 | Gen Re | N/A |
| GEICO | -64 |
National Indemnity Company Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of National Indemnity Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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National Indemnity Company Customer Loyalty Score by Gender
National Indemnity Company's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
National Indemnity Company Customer Loyalty Score by Ethnicity
National Indemnity Company's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of National Indemnity Company.
40
out of 100
Caucasian
National Indemnity Company Customer Loyalty vs. Competitors
Compared to its competitors, National Indemnity Company's Customer Loyalty score is rated right above MedPro Group, and is preceded by GEICO.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Berkshire Hathaway | 78% |
| GEICO | 71% |
| National Indemnity Company | 54% |
| MedPro Group | N/A |
| Gen Re | N/A |
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National Indemnity Company Product Quality
2.9/5
National Indemnity Company has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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National Indemnity Company Product Information
National Indemnity Company’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Insurance
FinTech
Insurance
Quick Insights into National Indemnity Company Product Quality
National Indemnity Company's Product Quality score was rated highest by Caucasian customers.
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Ranked National Indemnity Company Product Quality the Highest
National Indemnity Company Product Quality Score by Gender
National Indemnity Company's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
National Indemnity Company Product Quality Score by Ethnicity
National Indemnity Company's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of National Indemnity Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
National Indemnity Company Product Quality vs. Competitors
Compared to its competitors, National Indemnity Company's Product Quality score is rated right above GEICO, and is preceded by Berkshire Hathaway.
| COMPANY | Product Quality Score | |
|---|---|---|
| Berkshire Hathaway | 3.9/5 |
| National Indemnity Company | 2.9/5 |
| GEICO | 1.8/5 |
| MedPro Group | N/A |
| Gen Re | N/A |
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National Indemnity Company Pricing
National Indemnity Company ROI & Value For Money
2.7/5
National Indemnity Company has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into National Indemnity Company ROI
National Indemnity Company's ROI score was rated highest by Caucasian customers.
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Ranked National Indemnity Company ROI the Highest
National Indemnity Company ROI Score by Gender
National Indemnity Company's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of National Indemnity Company.
Male
1.5/5
Female
N/A
National Indemnity Company ROI Score by Ethnicity
National Indemnity Company's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of National Indemnity Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
National Indemnity Company Pricing vs. Competitors
Compared to its competitors, National Indemnity Company's ROI score is rated right above GEICO, and is preceded by Berkshire Hathaway.
| COMPANY | Pricing Score | |
|---|---|---|
| Berkshire Hathaway | 3.7/5 |
| National Indemnity Company | 2.7/5 |
| GEICO | 1.7/5 |
| MedPro Group | N/A |
| Gen Re | N/A |
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National Indemnity Company Customer Satisfaction (CSAT)
National Indemnity Company Customer Satisfaction (CSAT) Score
43 / 100
National Indemnity Company has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into National Indemnity Company Customer Satisfaction
National Indemnity Company's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked National Indemnity Company Customer Satisfaction the Highest
National Indemnity Company Customer Satisfaction Score by Gender
National Indemnity Company's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
National Indemnity Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
National Indemnity Company's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
National Indemnity Company Customer Satisfaction vs. Competitors
Compared to its competitors, National Indemnity Company's Customer Satisfaction score is rated right above GEICO, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| National Indemnity Company | 43% |
| GEICO | 7% |
| MedPro Group | 0% |
| Gen Re | 0% |
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National Indemnity Company Customer Service
2.4/5
National Indemnity Company has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About National Indemnity Company's Customer Service
Address
1314 Douglas Street, Suite 1400, Omaha, NE 68102
Website
https://www.nationalindemnity.com/
Phone Number
(866)720-7861
Quick Insights into National Indemnity Company Customer Service
National Indemnity Company's Customer Service score was rated highest by Caucasian customers.
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Ranked National Indemnity Company Customer Service the Highest
National Indemnity Company Customer Service Score by Gender
National Indemnity Company's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
National Indemnity Company Customer Service Score by Ethnicity
National Indemnity Company's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of National Indemnity Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
National Indemnity Company Customer Service vs. Competitors
Compared to its competitors, National Indemnity Company's Customer Service score is rated right above GEICO, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Berkshire Hathaway | 3.8/5 |
| National Indemnity Company | 2.4/5 |
| GEICO | 1.8/5 |
| MedPro Group | N/A |
| Gen Re | N/A |
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National Indemnity Company as an Employer
2.2/5
National Indemnity Company has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of National Indemnity Company
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Indemnity Company scored a 0 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of National Indemnity Company would recommend the brand to a friend. ENPS measures how likely National Indemnity Company employees would recommend working at National Indemnity Company to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
