46
NPS
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Naver
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About Naver's Brand
Naver is a definitive digital resource that enables its users to find definitions, synonyms, pronunciations, and translations of words. Among its major competitors, Naver is ranked in 1st place for NPS while SK Telecom is 2nd, and Philips is 3rd.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Naver Ranking
- #1 / 4 of its competitors
Naver NPS
Naver's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether Naver's customers would recommend using the product based on a scale of -100 to 100.
Naver Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
Naver NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Nov 2022 43 | Nov 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 44 | Jan 2023 | 44 |
Feb 2023 30 | Feb 2023 | 30 |
Apr 2023 41 | Apr 2023 | 41 |
Oct 2023 46 | Oct 2023 | 46 |
How Other Brands Compare
Naver is ranked first for NPS among its competitors. SK Telecom and Philips come in second and third, with AirXP coming in at #4.
Naver |  Philips |  SK Telecom |  AirXP | |
| Global Ranking | #- | #98 | #- | #- |
| NPS | 46 | 18 | 45 | - |
| Valuation Updated every 24 hours for public companies | - | - | $20.18B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Naver NPS vs. Competitors
Compared to its competitors, Naver's NPS is rated right above SK Telecom.
| COMPANY | NPS Score | |
|---|---|---|
| Naver | 46 |
| SK Telecom | 45 |
| Philips | 18 |
 | Mic | N/A |
Naver Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Naver users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Naver Customer Loyalty vs. Competitors
Compared to its competitors, Naver's Customer Loyalty score is rated right above Philips, and is preceded by SK Telecom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SK Telecom | 85% |
| Naver | 80% |
| Philips | 76% |
| Mic | N/A |
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Naver Product Quality
4.1/5
Naver has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Naver Product Information
Naver’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.naver.jp
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Naver Product Quality vs. Competitors
Compared to its competitors, Naver's Product Quality score is rated right above SK Telecom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Naver | 4.1/5 |
| SK Telecom | 4/5 |
| Philips | 3.8/5 |
| Mic | N/A |
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Naver Pricing
Naver ROI & Value For Money
3.9/5
Naver has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Naver Pricing vs. Competitors
Compared to its competitors, Naver's ROI score is rated right above Philips, and is preceded by SK Telecom.
| COMPANY | Pricing Score | |
|---|---|---|
| SK Telecom | 4/5 |
| Naver | 3.9/5 |
| Philips | 3.6/5 |
| Mic | N/A |
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Naver Customer Satisfaction (CSAT)
Naver Customer Satisfaction (CSAT) Score
100 / 100
Naver has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
73%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Naver Customer Satisfaction vs. Competitors
Compared to its competitors, Naver's Customer Satisfaction score is rated right above SK Telecom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Naver | 100% |
| SK Telecom | 100% |
| Philips | 74% |
| Mic | 0% |
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Naver Customer Service
4/5
Naver has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Naver's Customer Service
Address
Six Lakes, MI Japan
Website
http://www.naver.jp
Naver Customer Service vs. Competitors
Compared to its competitors, Naver's Customer Service score is rated right above Philips, and is preceded by SK Telecom.
| COMPANY | Customer Service Score | |
|---|---|---|
| SK Telecom | 4.1/5 |
| Naver | 4/5 |
| Philips | 3.7/5 |
| Mic | N/A |
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Naver as an Employer
3.2/5
Naver has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Naver scored a 46 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Naver would recommend the brand to a friend. ENPS measures how likely Naver employees would recommend working at Naver to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
