34
NPS
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NBC Sports
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About NBC Sports' Brand
NBC Sports provides News and insights. Among its major competitors, NBC Sports is ranked in 1st place for NPS while ESPN is 2nd, and Golf Channel is 3rd.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
NBC Sports Ranking
- #1 / 3 of its competitors
NBC Sports NPS
NBC Sports's Net Promoter Score (NPS) is a 34 with 61% Promoters, 12% Passives, and 27% Detractors. Net Promoter Score tracks whether NBC Sports's customers would recommend using the product based on a scale of -100 to 100.
NBC Sports Overall NPS
| 61% | Promoters |
|---|---|
| 12% | Passives |
| 27% | Detractors |
NBC Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 29 | Jan 2024 | 29 |
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 33 | Mar 2024 | 33 |
Apr 2024 34 | Apr 2024 | 34 |
Jun 2024 36 | Jun 2024 | 36 |
Jul 2024 34 | Jul 2024 | 34 |
Oct 2024 36 | Oct 2024 | 36 |
Jan 2025 37 | Jan 2025 | 37 |
Feb 2025 37 | Feb 2025 | 37 |
Mar 2025 37 | Mar 2025 | 37 |
Nov 2025 35 | Nov 2025 | 35 |
Dec 2025 34 | Dec 2025 | 34 |
How Other Brands Compare
NBC Sports is ranked first for NPS among its competitors. ESPN and Golf Channel come in second and third.
NBC Sports |  ESPN |  Golf Channel | |
| Global Ranking | #- | #595 | #- |
| NPS | 34 | -4 | -100 |
| Valuation Updated every 24 hours for public companies | - | $334.95B | $3.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NBC Sports NPS by Gender
Female customers rated NBC Sports's NPS 50 points higher than Male customers.
Male
50
NBC Sports's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
100
NBC Sports's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
NBC Sports NPS by Ethnicity
NBC Sports's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
NBC Sports NPS by Usage
NBC Sports's NPS was rated the highest by customers who have used NBC Sports's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Over 10 Years 60 | Over 10 Years | 60 |
NBC Sports NPS vs. Competitors
Compared to its competitors, NBC Sports's NPS is rated right above ESPN.
| COMPANY | NPS Score | |
|---|---|---|
| NBC Sports | 34 |
| ESPN | -4 |
| Golf Channel | -100 |
NBC Sports Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of NBC Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NBC Sports Customer Loyalty Score by Gender
Female customers rated NBC Sports's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
NBC Sports Customer Loyalty Score by Ethnicity
NBC Sports's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NBC Sports.
78
out of 100
Caucasian
NBC Sports Customer Loyalty Score by Usage
NBC Sports's Customer Loyalty score was rated the highest by customers who have used NBC Sports's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NBC Sports Customer Loyalty vs. Competitors
Compared to its competitors, NBC Sports's Customer Loyalty score is rated right above ESPN, and is preceded by Golf Channel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Golf Channel | 100% |
| NBC Sports | 74% |
| ESPN | 74% |
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NBC Sports Product Quality
4/5
NBC Sports has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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NBC Sports Product Information
NBC Sports’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.nbcsports.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into NBC Sports Product Quality
NBC Sports's Product Quality score was rated highest by customers who have used NBC Sports's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked NBC Sports Product Quality the Highest
Ranked NBC Sports Product Quality the Lowest
NBC Sports Product Quality Score by Gender
Female customers rated NBC Sports's Product Quality score 1.1 stars higher than Male customers.
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Male
3.9/5
Female
5/5
NBC Sports Product Quality Score by Ethnicity
NBC Sports's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NBC Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
NBC Sports Product Quality Score by Usage
NBC Sports's Product Quality score was rated the highest by customers who have used NBC Sports's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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NBC Sports Product Quality vs. Competitors
Compared to its competitors, NBC Sports's Product Quality score is rated right above ESPN.
| COMPANY | Product Quality Score | |
|---|---|---|
| NBC Sports | 4/5 |
| ESPN | 3/5 |
| Golf Channel | 1.5/5 |
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NBC Sports Pricing
NBC Sports ROI & Value For Money
3.6/5
NBC Sports has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into NBC Sports ROI
NBC Sports's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked NBC Sports ROI the Highest
Ranked NBC Sports ROI the Lowest
NBC Sports ROI Score by Gender
Female customers rated NBC Sports's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NBC Sports.
Male
3.7/5
Female
4.8/5
NBC Sports ROI Score by Ethnicity
NBC Sports's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NBC Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
NBC Sports ROI Score by Usage
NBC Sports's ROI score was rated the highest by customers who have used NBC Sports's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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NBC Sports Pricing vs. Competitors
Compared to its competitors, NBC Sports's ROI score is rated right above ESPN.
| COMPANY | Pricing Score | |
|---|---|---|
| NBC Sports | 3.6/5 |
| ESPN | 2.9/5 |
| Golf Channel | 1.5/5 |
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NBC Sports Customer Satisfaction (CSAT)
NBC Sports Customer Satisfaction (CSAT) Score
75 / 100
NBC Sports has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
6%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NBC Sports Customer Satisfaction
NBC Sports's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked NBC Sports Customer Satisfaction the Highest
Ranked NBC Sports Customer Satisfaction the Lowest
NBC Sports Customer Satisfaction Score by Gender
Female customers rated NBC Sports's Customer Satisfaction score 33 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NBC Sports Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NBC Sports' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
NBC Sports Customer Satisfaction Score by Usage
NBC Sports's Customer Satisfaction score was rated 75 points by customers who have used NBC Sports's products/services for Over 10 Years.
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NBC Sports Customer Satisfaction vs. Competitors
Compared to its competitors, NBC Sports's Customer Satisfaction score is rated right above ESPN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NBC Sports | 75% |
| ESPN | 50% |
| Golf Channel | 0% |
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NBC Sports Customer Service
3.9/5
NBC Sports has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About NBC Sports's Customer Service
Address
Stamford, CT 06902
Website
http://www.nbcsports.com/
Quick Insights into NBC Sports Customer Service
NBC Sports's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked NBC Sports Customer Service the Highest
Ranked NBC Sports Customer Service the Lowest
NBC Sports Customer Service Score by Gender
Female customers rated NBC Sports's Customer Service score 1.1 stars higher than Male customers.
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Male
3.7/5
Female
4.8/5
NBC Sports Customer Service Score by Ethnicity
NBC Sports's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NBC Sports.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
NBC Sports Customer Service Score by Usage
NBC Sports's Customer Service score was rated the highest by customers who have used NBC Sports's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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NBC Sports Customer Service vs. Competitors
Compared to its competitors, NBC Sports's Customer Service score is rated right above ESPN.
| COMPANY | Customer Service Score | |
|---|---|---|
| NBC Sports | 3.9/5 |
| ESPN | 2.9/5 |
| Golf Channel | 1.5/5 |
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NBC Sports as an Employer
4.3/5
NBC Sports has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
NBC Sports scored a 34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of NBC Sports would recommend the brand to a friend. ENPS measures how likely NBC Sports employees would recommend working at NBC Sports to a friend.
Net Promoter Score
34
NPS Score
| 61% | Promoters |
|---|---|
| 12% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
