-100
NPS
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nearmap.com
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About nearmap.com's Brand
nearmap provides geospatial map technology. Among its major competitors, nearmap.com is ranked in 2nd place for NPS while Esri is 1st, and Drone Age Media is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
nearmap.com Ranking
- #2 / 4 of its competitors
nearmap.com NPS
nearmap.com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether nearmap.com's customers would recommend using the product based on a scale of -100 to 100.
nearmap.com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
nearmap.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
How Other Brands Compare
nearmap.com is ranked second for NPS among its competitors. Esri and Drone Age Media come in first and third, with TerraServer.com coming in at #4.
nearmap.com |  Esri |  Drone Age Media |  TerraServer.com | |
| Global Ranking | #- | #827 | #- | #- |
| NPS | -100 | 58 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $7.94M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
nearmap.com NPS vs. Competitors
Compared to its competitors, nearmap.com's NPS is rated right below Esri.
| COMPANY | NPS Score | |
|---|---|---|
| Esri | 58 |
| nearmap.com | -100 |
nearmap.com Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of nearmap.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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nearmap.com Customer Loyalty vs. Competitors
Compared to its competitors, nearmap.com's Customer Loyalty score is rated right above Esri.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| nearmap.com | 100% |
| Esri | 87% |
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nearmap.com Product Quality
1.5/5
nearmap.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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nearmap.com Product Information
nearmap.com’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.nearmap.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
nearmap.com Product Quality vs. Competitors
Compared to its competitors, nearmap.com's Product Quality score is rated right below Esri.
| COMPANY | Product Quality Score | |
|---|---|---|
| Esri | 4.4/5 |
| nearmap.com | 1.5/5 |
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nearmap.com Pricing
nearmap.com ROI & Value For Money
1.5/5
nearmap.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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nearmap.com Pricing vs. Competitors
Compared to its competitors, nearmap.com's ROI score is rated right below Esri.
| COMPANY | Pricing Score | |
|---|---|---|
| Esri | 4.1/5 |
| nearmap.com | 1.5/5 |
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nearmap.com Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
nearmap.com Customer Satisfaction vs. Competitors
Compared to its competitors, nearmap.com's Customer Satisfaction score is rated right below Esri.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Esri | 84% |
| nearmap.com | 0% |
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nearmap.com Customer Service
1.5/5
nearmap.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About nearmap.com's Customer Service
Address
Quay, NM United States of America
Website
http://www.nearmap.com/
nearmap.com Customer Service vs. Competitors
Compared to its competitors, nearmap.com's Customer Service score is rated right below Esri.
| COMPANY | Customer Service Score | |
|---|---|---|
| Esri | 4.2/5 |
| nearmap.com | 1.5/5 |
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nearmap.com as an Employer
Consumer vs. Employees
nearmap.com scored a -100 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of nearmap.com would recommend the brand to a friend. ENPS measures how likely nearmap.com employees would recommend working at nearmap.com to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
