Neff NPS & Customer Reviews

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Neff

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Neff

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About Neff's Brand

Neff is one of the largest and fastest growing equipment rental companies in the United States. Among its major competitors, Neff is ranked in 2nd place for NPS while Siemens is 1st, and The Hundreds is 3rd.

Brand at a Glance

51%

Customer Loyalty

1.7/5

Product Quality

1.7/5

Pricing

1.5/5

Customer Service

Neff Ranking

^#2 / 4 of its competitors

Neff NPS

Neff's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether Neff's customers would recommend using the product based on a scale of -100 to 100.

Neff Overall NPS

-80

NPS

10%	Promoters
0%	Passives
90%	Detractors

Neff NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 -100	Jan 2023	-100
Feb 2023 -100	Feb 2023	-100
Mar 2023 -100	Mar 2023	-100
Apr 2023 -71	Apr 2023	-71
Jun 2024 -75	Jun 2024	-75
Jan 2025 -77	Jan 2025	-77
Aug 2025 -80	Aug 2025	-80

How Other Brands Compare

Neff is ranked second for NPS among its competitors. Siemens and McGrath RentCorp come in first and third, with Ashtead Group coming in at #4.

	Neff	Siemens	Ashtead Group	McGrath RentCorp
Global Ranking	#-	#499	#-	#-
NPS	-80	37	-	-
Valuation Updated every 24 hours for public companies	-	-	$25.46B	$1.97B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Neff NPS by Gender

Neff's NPS was rated -100 by Female customers on Comparably.

Female

-100

Neff's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

Male

N/A

Neff's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

Neff NPS by Ethnicity

Neff's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100
Other -34	Other	-34

Neff NPS by Age

Neff's NPS was rated -100 points by customers ages 66+ on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

66+

100%

Neff NPS vs. Competitors

Compared to its competitors, Neff's NPS is rated right below BSH Home Appliances Group.

COMPANY		NPS Score
	Siemens	37
	McGrath RentCorp	N/A
	Bosc	N/A
	BSH Home Appliances Group	N/A
	Neff	-80

Neff Customer Reviews

Out of the 2 Neff customer reviews 0 were positive and 2 were constructive. Neff customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Neff Customer Loyalty

51%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

51% of Neff users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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51%

49%

Neff Customer Loyalty Score by Gender

Neff's Customer Loyalty score was rated 55 by Female customers on Comparably.

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Female

55%

Yes

Male

N/A

Yes

Neff Customer Loyalty Score by Ethnicity

Neff's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

Neff Customer Loyalty Score by Age

Neff's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
66+ 40%	66+	40%

Neff Customer Loyalty vs. Competitors

Compared to its competitors, Neff's Customer Loyalty score is rated right above McGrath RentCorp, and is preceded by Siemens.

COMPANY		Customer Loyalty Score
	Siemens	80%
	Neff	51%
	McGrath RentCorp	N/A
	Bosc	N/A
	BSH Home Appliances Group	N/A

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Neff Product Quality

1.7/5

Neff has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.

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Neff Product Information

Neff’s product quality score is a 1.7 out of 5 as rated by its users and customers.

Website: http://www.neffrental.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Real Estate

Construction

Quick Insights into Neff Product Quality

Neff's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.

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Ranked Neff Product Quality the Highest

Caucasian	1.8
66+	1.5
Female	1.5

Ranked Neff Product Quality the Lowest

Other	1.5

Neff Product Quality Score by Gender

Neff's Product Quality score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

Neff Product Quality Score by Ethnicity

Neff's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Other 1.5	Other	1.5

Neff Product Quality Score by Age

Neff's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 1.5	66+	1.5

Neff Product Quality vs. Competitors

Compared to its competitors, Neff's Product Quality score is rated right above McGrath RentCorp, and is preceded by Siemens.

COMPANY		Product Quality Score
	Siemens	4/5
	Neff	1.7/5
	McGrath RentCorp	N/A
	Bosc	N/A
	BSH Home Appliances Group	N/A

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Neff Pricing

Neff ROI & Value For Money

1.7/5

Neff has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.

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Quick Insights into Neff ROI

Neff's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.

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Ranked Neff ROI the Highest

Caucasian	2
Female	1.6
66+	1.5

Ranked Neff ROI the Lowest

Other	1.5

Neff ROI Score by Gender

Neff's ROI score was rated 1.6 by Female customers on Comparably.

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Female

1.6/5

Male

N/A

Neff ROI Score by Ethnicity

Neff's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2	Caucasian	2
Other 1.5	Other	1.5

Neff ROI Score by Age

Neff's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 1.5	66+	1.5

Neff Pricing vs. Competitors

Compared to its competitors, Neff's ROI score is rated right above McGrath RentCorp, and is preceded by Siemens.

COMPANY		Pricing Score
	Siemens	4/5
	Neff	1.7/5
	McGrath RentCorp	N/A
	Bosc	N/A
	BSH Home Appliances Group	N/A

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Neff Customer Satisfaction (CSAT)

Neff Customer Satisfaction (CSAT) Score

10 / 100

Neff has an overall Customer Satisfaction score of 10 rated by its users and customers.

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Very Satisfied	0%
Satisfied	10%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	30%
Very Dissatisfied	50%

Very Satisfied

Satisfied

10%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

30%

Very Dissatisfied

50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Neff Customer Satisfaction

Neff's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.

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Ranked Neff Customer Satisfaction the Highest

Caucasian	33%
Female	25%
66+	0%

Ranked Neff Customer Satisfaction the Lowest

Other	0%

Neff Customer Satisfaction Score by Gender

Neff's Customer Satisfaction score was rated 25 by Female customers on Comparably.

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25 / 100

Female

	Very Satisfied	0%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	50%

Neff Customer Satisfaction Score by Ethnicity

Caucasian
33%
Other
0%

CSAT according to Caucasian

Neff's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	34%
Very Dissatisfied	0%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

34%

Very Dissatisfied

CSAT according to Other

Neff's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

67%

Neff Customer Satisfaction Score by Age

Neff's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

66+

Neff Customer Satisfaction vs. Competitors

Compared to its competitors, Neff's Customer Satisfaction score is rated right above McGrath RentCorp, and is preceded by Siemens.

COMPANY		Customer Satisfaction (CSAT) Score
	Siemens	78%
	Neff	10%
	McGrath RentCorp	0%
	Bosc	0%
	BSH Home Appliances Group	0%

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Neff Customer Service

1.5/5

Neff has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Neff's Customer Service

Address

3750 NW 87th Ave., Suite 400, Miami, FL

Website

http://www.neffrental.com/

Phone Number

(305) 513-4156

Quick Insights into Neff Customer Service

Neff's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.

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Ranked Neff Customer Service the Highest

Caucasian	1.6
66+	1.5
Female	1.5

Ranked Neff Customer Service the Lowest

Other	1.5

Neff Customer Service Score by Gender

Neff's Customer Service score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

Neff Customer Service Score by Ethnicity

Neff's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.6	Caucasian	1.6
Other 1.5	Other	1.5

Neff Customer Service Score by Age

Neff's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
66+ 1.5	66+	1.5

Neff Customer Service vs. Competitors

Compared to its competitors, Neff's Customer Service score is rated right above McGrath RentCorp, and is preceded by Siemens.

COMPANY		Customer Service Score
	Siemens	4/5
	Neff	1.5/5
	McGrath RentCorp	N/A
	Bosc	N/A
	BSH Home Appliances Group	N/A

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Neff as an Employer

2.9/5

Neff has a 2.9/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Neff

Shaun Neff

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Neff scored a -80 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Neff would recommend the brand to a friend. ENPS measures how likely Neff employees would recommend working at Neff to a friend.

Net Promoter Score

-80

NPS Score

10%	Promoters
0%	Passive
90%	Detractors

Employee Net Promoter Score

-67

eNPS Score

0%	Promoters
33%	Passive
67%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail