34
NPS
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Nevada State Bank
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About Nevada State Bank's Brand
Among its major competitors, Nevada State Bank is ranked in 1st place for NPS while Wells Fargo is 2nd.Their current market cap is $9.07B
Brand at a Glance
87%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Nevada State Bank Ranking
- #1 / 2 of its competitors
Nevada State Bank NPS
Nevada State Bank's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Nevada State Bank's customers would recommend using the product based on a scale of -100 to 100.
Nevada State Bank Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Nevada State Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
May 2023 33 | May 2023 | 33 |
Apr 2024 33 | Apr 2024 | 33 |
How Other Brands Compare
Nevada State Bank is ranked first for NPS among its competitors. Wells Fargo comes in second. Among those competitors, it is the second most valued company behind Wells Fargo.
Nevada State Bank |  Wells Fargo | |
| Global Ranking | #- | #139 |
| NPS | 34 | 7 |
| Valuation Updated every 24 hours for public companies | $9.07B | $156.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nevada State Bank NPS by Gender
Nevada State Bank's NPS was rated 100 by Female customers on Comparably.
Female
100
Nevada State Bank's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Nevada State Bank's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nevada State Bank NPS vs. Competitors
Compared to its competitors, Nevada State Bank's NPS is rated right above Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| Nevada State Bank | 34 |
| Wells Fargo | 7 |
Nevada State Bank Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Nevada State Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nevada State Bank Customer Loyalty Score by Gender
Nevada State Bank's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Nevada State Bank Customer Loyalty vs. Competitors
Compared to its competitors, Nevada State Bank's Customer Loyalty score is rated right above Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nevada State Bank | 87% |
| Wells Fargo | 71% |
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Nevada State Bank Product Quality
3.4/5
Nevada State Bank has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Nevada State Bank Product Information
Nevada State Bank’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.nsbank.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Nevada State Bank Product Quality
Nevada State Bank's Product Quality score was rated highest by Female customers.
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Ranked Nevada State Bank Product Quality the Highest
Nevada State Bank Product Quality Score by Gender
Nevada State Bank's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Nevada State Bank Product Quality vs. Competitors
Compared to its competitors, Nevada State Bank's Product Quality score is rated right above Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nevada State Bank | 3.4/5 |
| Wells Fargo | 3.4/5 |
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Nevada State Bank Pricing
Nevada State Bank ROI & Value For Money
3.8/5
Nevada State Bank has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Nevada State Bank ROI
Nevada State Bank's ROI score was rated highest by Female customers.
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Ranked Nevada State Bank ROI the Highest
Nevada State Bank ROI Score by Gender
Nevada State Bank's ROI score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Nevada State Bank Pricing vs. Competitors
Compared to its competitors, Nevada State Bank's ROI score is rated right above Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Nevada State Bank | 3.8/5 |
| Wells Fargo | 3.4/5 |
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Nevada State Bank Customer Satisfaction (CSAT)
Nevada State Bank Customer Satisfaction (CSAT) Score
60 / 100
Nevada State Bank has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nevada State Bank Customer Satisfaction
Nevada State Bank's Customer Satisfaction score was rated highest by Female customers.
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Ranked Nevada State Bank Customer Satisfaction the Highest
Nevada State Bank Customer Satisfaction Score by Gender
Nevada State Bank's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nevada State Bank.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Nevada State Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Nevada State Bank's Customer Satisfaction score is rated right above Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nevada State Bank | 60% |
| Wells Fargo | 60% |
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Nevada State Bank Customer Service
3.8/5
Nevada State Bank has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Nevada State Bank's Customer Service
Address
750 E Warm Springs Rd #240, Las Vegas, NV 89119 United States of America
Website
https://www.nsbank.com
Phone Number
(702) 855-4575
Quick Insights into Nevada State Bank Customer Service
Nevada State Bank's Customer Service score was rated highest by Female customers.
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Ranked Nevada State Bank Customer Service the Highest
Nevada State Bank Customer Service Score by Gender
Nevada State Bank's Customer Service score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nevada State Bank.
Female
5/5
Male
N/A
Nevada State Bank Customer Service vs. Competitors
Compared to its competitors, Nevada State Bank's Customer Service score is rated right above Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nevada State Bank | 3.8/5 |
| Wells Fargo | 3.5/5 |
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Nevada State Bank as an Employer
3.0/5
Nevada State Bank has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Nevada State Bank scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nevada State Bank would recommend the brand to a friend. ENPS measures how likely Nevada State Bank employees would recommend working at Nevada State Bank to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
