-34
NPS
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New York Post
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About New York Post's Brand
The New York Post is an American daily newspaper, primarily distributed in New York City and its surrounding area. Among its major competitors, New York Post is ranked in 2nd place for NPS while The New York Times is 1st, and Digital Press is 3rd.Their current valuation is $5.99B
Brand at a Glance
77%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
New York Post Ranking
- #2 / 3 of its competitors
New York Post NPS
New York Post's Net Promoter Score (NPS) is a -34 with 28% Promoters, 10% Passives, and 62% Detractors. Net Promoter Score tracks whether New York Post's customers would recommend using the product based on a scale of -100 to 100.
New York Post Overall NPS
| 28% | Promoters |
|---|---|
| 10% | Passives |
| 62% | Detractors |
New York Post NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -50 | Nov 2023 | -50 |
Dec 2023 -55 | Dec 2023 | -55 |
Jun 2024 -40 | Jun 2024 | -40 |
Aug 2024 -45 | Aug 2024 | -45 |
Oct 2024 -50 | Oct 2024 | -50 |
Feb 2025 -53 | Feb 2025 | -53 |
Mar 2025 -57 | Mar 2025 | -57 |
Apr 2025 -60 | Apr 2025 | -60 |
May 2025 -50 | May 2025 | -50 |
Aug 2025 -48 | Aug 2025 | -48 |
Oct 2025 -40 | Oct 2025 | -40 |
Jan 2026 -34 | Jan 2026 | -34 |
How Other Brands Compare
New York Post is ranked second for NPS among its competitors. The New York Times and Digital Press come in first and third. Among those competitors, it is the second most valued company behind The New York Times.
New York Post |  The New York Times |  Digital Press | |
| Global Ranking | #- | #627 | #- |
| NPS | -34 | 31 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $5.99B | $8.49B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York Post NPS by Gender
New York Post's NPS was rated -60 by Male customers on Comparably.
Male
-60
New York Post's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
New York Post's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
New York Post NPS by Ethnicity
New York Post's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
New York Post NPS by Age
New York Post's NPS was rated -34 points by customers ages 66+ on Comparably.
New York Post NPS vs. Competitors
Compared to its competitors, New York Post's NPS is rated right below Digital Press.
| COMPANY | NPS Score | |
|---|---|---|
| The New York Times | 31 |
| Digital Press | N/A |
| New York Post | -34 |
New York Post Customer Reviews
Out of the 2 New York Post customer reviews 1 was positive and 1 was constructive. New York Post customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
New York Post Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of New York Post users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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New York Post Customer Loyalty Score by Gender
New York Post's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
New York Post Customer Loyalty Score by Ethnicity
New York Post's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
New York Post Customer Loyalty Score by Age
New York Post's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
New York Post Customer Loyalty vs. Competitors
Compared to its competitors, New York Post's Customer Loyalty score is rated right above Digital Press, and is preceded by The New York Times.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The New York Times | 78% |
| New York Post | 77% |
| Digital Press | N/A |
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New York Post Product Quality
3.1/5
New York Post has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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New York Post Product Information
New York Post’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://nypost.com/
- Company Size
- 501-1,000 Employees
Industry
Content
Media
Sports & Entertainment
Quick Insights into New York Post Product Quality
New York Post's Product Quality score was rated highest by customers ages 66+.
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Ranked New York Post Product Quality the Highest
New York Post Product Quality Score by Gender
New York Post's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
New York Post Product Quality Score by Ethnicity
New York Post's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
New York Post Product Quality Score by Age
New York Post's Product Quality score was rated 2 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
New York Post Product Quality vs. Competitors
Compared to its competitors, New York Post's Product Quality score is rated right above Digital Press, and is preceded by The New York Times.
| COMPANY | Product Quality Score | |
|---|---|---|
| The New York Times | 4.1/5 |
| New York Post | 3.1/5 |
| Digital Press | N/A |
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New York Post Pricing
New York Post ROI & Value For Money
2.7/5
New York Post has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into New York Post ROI
New York Post's ROI score was rated highest by customers ages 66+.
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Ranked New York Post ROI the Highest
New York Post ROI Score by Gender
New York Post's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
New York Post ROI Score by Ethnicity
New York Post's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
New York Post ROI Score by Age
New York Post's ROI score was rated 1.8 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
New York Post Pricing vs. Competitors
Compared to its competitors, New York Post's ROI score is rated right above Digital Press, and is preceded by The New York Times.
| COMPANY | Pricing Score | |
|---|---|---|
| The New York Times | 3.9/5 |
| New York Post | 2.7/5 |
| Digital Press | N/A |
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New York Post Customer Satisfaction (CSAT)
New York Post Customer Satisfaction (CSAT) Score
53 / 100
New York Post has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
35%
Satisfied
18%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
17%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New York Post Customer Satisfaction
New York Post's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked New York Post Customer Satisfaction the Highest
New York Post Customer Satisfaction Score by Gender
New York Post's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
New York Post Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New York Post's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
33%
New York Post Customer Satisfaction Score by Age
New York Post's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
New York Post Customer Satisfaction vs. Competitors
Compared to its competitors, New York Post's Customer Satisfaction score is rated right above Digital Press, and is preceded by The New York Times.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The New York Times | 77% |
| New York Post | 52% |
| Digital Press | 0% |
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New York Post Customer Service
2.4/5
New York Post has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About New York Post's Customer Service
Address
New York City, NY
Website
http://nypost.com/
Phone Number
212-930-8000
Quick Insights into New York Post Customer Service
New York Post's Customer Service score was rated highest by customers ages 66+.
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Ranked New York Post Customer Service the Highest
New York Post Customer Service Score by Gender
New York Post's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
New York Post Customer Service Score by Ethnicity
New York Post's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
New York Post Customer Service Score by Age
New York Post's Customer Service score was rated 1.6 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
New York Post Customer Service vs. Competitors
Compared to its competitors, New York Post's Customer Service score is rated right above Digital Press, and is preceded by The New York Times.
| COMPANY | Customer Service Score | |
|---|---|---|
| The New York Times | 3.8/5 |
| New York Post | 2.4/5 |
| Digital Press | N/A |
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New York Post as an Employer
Consumer vs. Employees
New York Post scored a -34 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of New York Post would recommend the brand to a friend. ENPS measures how likely New York Post employees would recommend working at New York Post to a friend.
Net Promoter Score
-34
NPS Score
| 28% | Promoters |
|---|---|
| 10% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
