-100
NPS
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New York Public Radio
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About New York Public Radio's Brand
New York Public Radio's Radiolab is a show about wonde Among its major competitors, New York Public Radio is ranked in 2nd place for NPS while NPR is 1st, and WQXR is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
New York Public Radio Ranking
- #2 / 3 of its competitors
New York Public Radio NPS
New York Public Radio's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether New York Public Radio's customers would recommend using the product based on a scale of -100 to 100.
New York Public Radio Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
New York Public Radio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York Public Radio NPS vs. Competitors
Compared to its competitors, New York Public Radio's NPS is rated right below NPR.
| COMPANY | NPS Score | |
|---|---|---|
 | NPR | 35 |
| New York Public Radio | -100 |
New York Public Radio Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of New York Public Radio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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New York Public Radio Customer Loyalty vs. Competitors
Compared to its competitors, New York Public Radio's Customer Loyalty score is rated right above NPR.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| New York Public Radio | 100% |
| NPR | 81% |
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New York Public Radio Product Quality
4/5
New York Public Radio has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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New York Public Radio Product Information
New York Public Radio’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.nypublicradio.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
New York Public Radio Product Quality vs. Competitors
Compared to its competitors, New York Public Radio's Product Quality score is rated right above NPR.
| COMPANY | Product Quality Score | |
|---|---|---|
| New York Public Radio | 4/5 |
| NPR | 3.9/5 |
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New York Public Radio Pricing
New York Public Radio ROI & Value For Money
2/5
New York Public Radio has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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New York Public Radio Pricing vs. Competitors
Compared to its competitors, New York Public Radio's ROI score is rated right below NPR.
| COMPANY | Pricing Score | |
|---|---|---|
| NPR | 3.8/5 |
| New York Public Radio | 2/5 |
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New York Public Radio Customer Satisfaction (CSAT)
New York Public Radio Customer Satisfaction (CSAT) Score
100 / 100
New York Public Radio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New York Public Radio Customer Satisfaction vs. Competitors
Compared to its competitors, New York Public Radio's Customer Satisfaction score is rated right above NPR.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| New York Public Radio | 100% |
| NPR | 61% |
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New York Public Radio Customer Service
2/5
New York Public Radio has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About New York Public Radio's Customer Service
Address
160 Varick St, New York City, NY
Website
http://www.nypublicradio.org
Phone Number
646-829-4400
New York Public Radio Customer Service vs. Competitors
Compared to its competitors, New York Public Radio's Customer Service score is rated right below NPR.
| COMPANY | Customer Service Score | |
|---|---|---|
| NPR | 3.9/5 |
| New York Public Radio | 2/5 |
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Consumer vs. Employees
New York Public Radio scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of New York Public Radio would recommend the brand to a friend. ENPS measures how likely New York Public Radio employees would recommend working at New York Public Radio to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
