100
NPS
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Nexus IS
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About Nexus IS' Brand
Based in Valencia, CA, Nexus IS, Inc. leverages its extensive experience and expertise to enable organizations to connect to their Among its major competitors, Nexus IS is ranked in 1st place for NPS while World Wide Technology is 2nd, and Epoch is 3rd.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Nexus IS Ranking
- #1 / 3 of its competitors
Nexus IS NPS
Nexus IS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Nexus IS's customers would recommend using the product based on a scale of -100 to 100.
Nexus IS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Nexus IS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
How Other Brands Compare
Nexus IS is ranked first for NPS among its competitors. World Wide Technology and Epoch come in second and third.
Nexus IS |  World Wide Technology |  Epoch | |
| Global Ranking | #- | #870 | #- |
| NPS | 100 | 40 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nexus IS NPS vs. Competitors
Compared to its competitors, Nexus IS's NPS is rated right above World Wide Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Nexus IS | 100 |
| World Wide Technology | 40 |
Nexus IS Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nexus IS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nexus IS Customer Loyalty vs. Competitors
Compared to its competitors, Nexus IS's Customer Loyalty score is rated right below World Wide Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| World Wide Technology | 83% |
| Nexus IS | 55% |
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Nexus IS Product Quality
4.5/5
Nexus IS has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Nexus IS Product Information
Nexus IS’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.nexusis.com
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
Nexus IS Product Quality vs. Competitors
Compared to its competitors, Nexus IS's Product Quality score is rated right above World Wide Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nexus IS | 4.5/5 |
| World Wide Technology | 4.1/5 |
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Nexus IS Pricing
Nexus IS ROI & Value For Money
4.5/5
Nexus IS has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Nexus IS Pricing vs. Competitors
Compared to its competitors, Nexus IS's ROI score is rated right above World Wide Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Nexus IS | 4.5/5 |
| World Wide Technology | 4.1/5 |
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Nexus IS Customer Satisfaction (CSAT)
Nexus IS Customer Satisfaction (CSAT) Score
100 / 100
Nexus IS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nexus IS Customer Satisfaction vs. Competitors
Compared to its competitors, Nexus IS's Customer Satisfaction score is rated right above World Wide Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nexus IS | 100% |
| World Wide Technology | 77% |
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Nexus IS Customer Service
4.5/5
Nexus IS has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Nexus IS's Customer Service
Address
27202 West Turnberry Lane, Suite 100, Valencia, CA
Website
http://www.nexusis.com
Phone Number
+27 11 575 0000
Nexus IS Customer Service vs. Competitors
Compared to its competitors, Nexus IS's Customer Service score is rated right above World Wide Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nexus IS | 4.5/5 |
| World Wide Technology | 4.1/5 |
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Nexus IS as an Employer
3.7/5
Nexus IS has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nexus IS scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Nexus IS would recommend the brand to a friend. ENPS measures how likely Nexus IS employees would recommend working at Nexus IS to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
