33
NPS
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NICO
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About NICO's Brand
NICO develops medical devices for minimally invasive neurosurgery, as well as skull base and spinal surgical procedures. Among its major competitors, NICO is ranked in 2nd place for NPS while Arthrex is 1st, and Bergen Medical Products is 3rd.Their current valuation is $150.00M
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
4.2/5
Customer Service
NICO Ranking
- #2 / 4 of its competitors
NICO NPS
NICO's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether NICO's customers would recommend using the product based on a scale of -100 to 100.
NICO Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
NICO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Mar 2021 0 | Mar 2021 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
How Other Brands Compare
NICO is ranked second for NPS among its competitors. Arthrex and Bergen Medical Products come in first and third, with dfine Branding coming in at #4. Among those competitors, it is the second most valued company.
NICO |  Arthrex |  Bergen Medical Products |  dfine Branding | |
| Global Ranking | #- | #741 | #- | #- |
| NPS | 33 | 40 | -100 | - |
| Valuation Updated every 24 hours for public companies | $150.00M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NICO NPS vs. Competitors
Compared to its competitors, NICO's NPS is rated right above REVA Medical, and is preceded by Arthrex.
| COMPANY | NPS Score | |
|---|---|---|
| Arthrex | 40 |
| NICO | 33 |
 | REVA Medical | N/A |
| Bergen Medical Products | -100 |
NICO Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NICO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NICO Customer Loyalty vs. Competitors
Compared to its competitors, NICO's Customer Loyalty score is rated right above Arthrex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NICO | 100% |
| Arthrex | 80% |
| Bergen Medical Products | 10% |
| REVA Medical | N/A |
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NICO Product Quality
3.4/5
NICO has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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NICO Product Information
NICO’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://niconeuro.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
NICO Product Quality vs. Competitors
Compared to its competitors, NICO's Product Quality score is rated right above Bergen Medical Products, and is preceded by Arthrex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arthrex | 4/5 |
| NICO | 3.4/5 |
| Bergen Medical Products | 1.5/5 |
| REVA Medical | N/A |
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NICO Pricing
NICO ROI & Value For Money
3.6/5
NICO has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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NICO Pricing vs. Competitors
Compared to its competitors, NICO's ROI score is rated right above Bergen Medical Products, and is preceded by Arthrex.
| COMPANY | Pricing Score | |
|---|---|---|
| Arthrex | 3.9/5 |
| NICO | 3.6/5 |
| Bergen Medical Products | 1.5/5 |
| REVA Medical | N/A |
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NICO Customer Satisfaction (CSAT)
NICO Customer Satisfaction (CSAT) Score
100 / 100
NICO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NICO Customer Satisfaction vs. Competitors
Compared to its competitors, NICO's Customer Satisfaction score is rated right above Arthrex.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NICO | 100% |
| Arthrex | 70% |
| Bergen Medical Products | 0% |
| REVA Medical | 0% |
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NICO Customer Service
4.2/5
NICO has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About NICO's Customer Service
Address
250 East 96th Street, Suite 125, Indianapolis, IN
Website
http://niconeuro.com
Phone Number
(888)632-7071
NICO Customer Service vs. Competitors
Compared to its competitors, NICO's Customer Service score is rated right above Arthrex.
| COMPANY | Customer Service Score | |
|---|---|---|
| NICO | 4.2/5 |
| Arthrex | 4.1/5 |
| Bergen Medical Products | 1.5/5 |
| REVA Medical | N/A |
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Consumer vs. Employees
NICO scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NICO would recommend the brand to a friend. ENPS measures how likely NICO employees would recommend working at NICO to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
