25
NPS
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Nike Vision
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About Nike Vision's Brand
Nike Vision is a sub-company of the Nike corporation which produces prescription eyewear and sunglasses. Among its major competitors, Nike Vision is ranked in 1st place for NPS while Oakley is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Nike Vision Ranking
- #1 / 2 of its competitors
Nike Vision NPS
Nike Vision's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Nike Vision's customers would recommend using the product based on a scale of -100 to 100.
Nike Vision Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Nike Vision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 25 | Mar 2024 | 25 |
How Other Brands Compare
Nike Vision is ranked first for NPS among its competitors. Oakley comes in second.
Nike Vision |  Oakley | |
| Global Ranking | #- | #269 |
| NPS | 25 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nike Vision NPS vs. Competitors
Compared to its competitors, Nike Vision's NPS is rated right above Oakley.
| COMPANY | NPS Score | |
|---|---|---|
| Nike Vision | 25 |
| Oakley | 21 |
Nike Vision Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Nike Vision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nike Vision Customer Loyalty vs. Competitors
Compared to its competitors, Nike Vision's Customer Loyalty score is rated right below Oakley.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Oakley | 75% |
| Nike Vision | 73% |
Unlock Nike Vision Customer Loyalty vs. Competitors Data
VS
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Nike Vision Product Quality
3.3/5
Nike Vision has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Nike Vision Product Information
Nike Vision’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.nikevision.com/
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Nike Vision Product Quality vs. Competitors
Compared to its competitors, Nike Vision's Product Quality score is rated right below Oakley.
| COMPANY | Product Quality Score | |
|---|---|---|
| Oakley | 3.6/5 |
| Nike Vision | 3.3/5 |
Unlock Nike Vision Product Quality vs. Competitors Data
VS
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Nike Vision Pricing
Nike Vision ROI & Value For Money
3.2/5
Nike Vision has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Nike Vision Pricing vs. Competitors
Compared to its competitors, Nike Vision's ROI score is rated right below Oakley.
| COMPANY | Pricing Score | |
|---|---|---|
| Oakley | 3.4/5 |
| Nike Vision | 3.2/5 |
Unlock Nike Vision ROI vs. Competitors Data
VS
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Nike Vision Customer Satisfaction (CSAT)
Nike Vision Customer Satisfaction (CSAT) Score
100 / 100
Nike Vision has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nike Vision Customer Satisfaction vs. Competitors
Compared to its competitors, Nike Vision's Customer Satisfaction score is rated right above Oakley.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nike Vision | 100% |
| Oakley | 63% |
Unlock Nike Vision Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nike Vision Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Nike Vision Customer Service
3.6/5
Nike Vision has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Nike Vision's Customer Service
Address
New York City, NY
Website
http://www.nikevision.com/
Nike Vision Customer Service vs. Competitors
Compared to its competitors, Nike Vision's Customer Service score is rated right above Oakley.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nike Vision | 3.6/5 |
| Oakley | 3.3/5 |
Unlock Nike Vision Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nike Vision Customer Service vs. Competitors data and gain insights into your customers today.
Nike Vision as an Employer
3.5/5
Nike Vision has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Nike Vision scored a 25 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Nike Vision would recommend the brand to a friend. ENPS measures how likely Nike Vision employees would recommend working at Nike Vision to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 46% | Promoters |
|---|---|
| 20% | Passive |
| 34% | Detractors |
