-10
NPS
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Nine West
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About Nine West's Brand
Among its major competitors, Nine West is ranked in 4th place for NPS while Salesforce is 1st, and GUESS is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
Nine West Ranking
- #4 / 4 of its competitors
Nine West NPS
Nine West's Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether Nine West's customers would recommend using the product based on a scale of -100 to 100.
Nine West Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
Nine West NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -51 | Dec 2021 | -51 |
Jun 2022 -57 | Jun 2022 | -57 |
Sep 2022 -63 | Sep 2022 | -63 |
Jan 2023 -60 | Jan 2023 | -60 |
May 2023 -45 | May 2023 | -45 |
Jun 2023 -33 | Jun 2023 | -33 |
Jul 2023 -38 | Jul 2023 | -38 |
Aug 2023 -13 | Aug 2023 | -13 |
Aug 2024 -6 | Aug 2024 | -6 |
Dec 2024 -7 | Dec 2024 | -7 |
Jan 2025 -5 | Jan 2025 | -5 |
Aug 2025 -9 | Aug 2025 | -9 |
How Other Brands Compare
Nine West is ranked #4 for NPS among its competitors. Salesforce and GUESS come in first and second, with Steve Madden coming in at third.
Nine West |  Steve Madden |  GUESS |  Salesforce | |
| Global Ranking | #- | #249 | #365 | #- |
| NPS | -10 | 19 | 25 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $2.33B | $1.12B | $201.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nine West NPS by Gender
Nine West's NPS was rated -20 by Female customers on Comparably.
Female
-20
Nine West's NPS was rated -20 by Female customers on Comparably.
30%
Promoters
20%
Passives
50%
Detractors
Male
N/A
Nine West's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nine West NPS by Usage
Nine West's NPS was rated -83 points by customers who have used Nine West's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -83 | Over 10 Years | -83 |
Nine West NPS vs. Competitors
Compared to its competitors, Nine West's NPS is rated right below Steve Madden.
| COMPANY | NPS Score | |
|---|---|---|
| Salesforce | 35 |
| GUESS | 25 |
| Steve Madden | 19 |
| Nine West | -10 |
Nine West Customer Reviews
Out of the 3 Nine West customer reviews 2 were positive and 1 was constructive. Nine West customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Nine West Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Nine West users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nine West Customer Loyalty Score by Gender
Nine West's Customer Loyalty score was rated 91 by Female customers on Comparably.
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Female
91%
Yes
Male
N/A
Yes
Nine West Customer Loyalty Score by Usage
Nine West's Customer Loyalty score was rated 70% by customers who have used Nine West's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nine West Customer Loyalty vs. Competitors
Compared to its competitors, Nine West's Customer Loyalty score is rated right below Salesforce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GUESS | 78% |
| Steve Madden | 78% |
| Salesforce | 76% |
| Nine West | 76% |
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Nine West Product Quality
3.1/5
Nine West has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Nine West Product Information
Nine West’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.ninewest.com/
Quick Insights into Nine West Product Quality
Nine West's Product Quality score was rated highest by Female customers.
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Ranked Nine West Product Quality the Highest
Nine West Product Quality Score by Gender
Nine West's Product Quality score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Nine West Product Quality Score by Usage
Nine West's Product Quality score was rated 1.5 stars by customers who have used Nine West's products/services for Over 10 Years.
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Nine West Product Quality vs. Competitors
Compared to its competitors, Nine West's Product Quality score is rated right below Steve Madden.
| COMPANY | Product Quality Score | |
|---|---|---|
| GUESS | 4/5 |
| Salesforce | 4/5 |
| Steve Madden | 3.8/5 |
| Nine West | 3.1/5 |
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Nine West Pricing
Nine West ROI & Value For Money
3.4/5
Nine West has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Nine West ROI
Nine West's ROI score was rated highest by Female customers.
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Ranked Nine West ROI the Highest
Nine West ROI Score by Gender
Nine West's ROI score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
Nine West ROI Score by Usage
Nine West's ROI score was rated 2.9 stars by customers who have used Nine West's products/services for Over 10 Years.
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Nine West Pricing vs. Competitors
Compared to its competitors, Nine West's ROI score is rated right below Steve Madden.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4.1/5 |
| GUESS | 3.8/5 |
| Steve Madden | 3.6/5 |
| Nine West | 3.4/5 |
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Nine West Customer Satisfaction (CSAT)
Nine West Customer Satisfaction (CSAT) Score
75 / 100
Nine West has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nine West Customer Satisfaction
Nine West's Customer Satisfaction score was rated highest by Female customers.
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Ranked Nine West Customer Satisfaction the Highest
Nine West Customer Satisfaction Score by Gender
Nine West's Customer Satisfaction score was rated 70 by Female customers on Comparably.
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70 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
Nine West Customer Satisfaction vs. Competitors
Compared to its competitors, Nine West's Customer Satisfaction score is rated right below Steve Madden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salesforce | 76% |
| GUESS | 76% |
| Steve Madden | 75% |
| Nine West | 75% |
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Nine West Customer Service
3/5
Nine West has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Nine West's Customer Service
Website
https://www.ninewest.com/
Quick Insights into Nine West Customer Service
Nine West's Customer Service score was rated highest by Female customers.
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Ranked Nine West Customer Service the Highest
Nine West Customer Service Score by Gender
Nine West's Customer Service score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Nine West Customer Service Score by Usage
Nine West's Customer Service score was rated 1.5 stars by customers who have used Nine West's products/services for Over 10 Years.
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Nine West Customer Service vs. Competitors
Compared to its competitors, Nine West's Customer Service score is rated right below Steve Madden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salesforce | 4/5 |
| GUESS | 3.9/5 |
| Steve Madden | 3.6/5 |
| Nine West | 3/5 |
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Nine West as an Employer
3.3/5
Nine West has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Nine West scored a -10 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Nine West would recommend the brand to a friend. ENPS measures how likely Nine West employees would recommend working at Nine West to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
