-21
NPS
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North American Bancard
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About North American Bancard's Brand
North American Bancard provides payment processing solutions such as credit, debit, check conversion, guarantee and loyalty card solutions. Among its major competitors, North American Bancard is ranked in 4th place for NPS while Stripe is 1st, and PayPal is 2nd.
Brand at a Glance
87%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
North American Bancard Ranking
- #4 / 4 of its competitors
North American Bancard NPS
North American Bancard's Net Promoter Score (NPS) is a -21 with 36% Promoters, 7% Passives, and 57% Detractors. Net Promoter Score tracks whether North American Bancard's customers would recommend using the product based on a scale of -100 to 100.
North American Bancard Overall NPS
| 36% | Promoters |
|---|---|
| 7% | Passives |
| 57% | Detractors |
North American Bancard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -66 | Oct 2021 | -66 |
Nov 2021 -75 | Nov 2021 | -75 |
Jan 2022 -40 | Jan 2022 | -40 |
Feb 2022 -17 | Feb 2022 | -17 |
Aug 2022 -1 | Aug 2022 | -1 |
Dec 2022 -13 | Dec 2022 | -13 |
Apr 2023 -22 | Apr 2023 | -22 |
May 2023 -30 | May 2023 | -30 |
Jun 2023 -36 | Jun 2023 | -36 |
Oct 2023 -41 | Oct 2023 | -41 |
Dec 2023 -32 | Dec 2023 | -32 |
Aug 2025 -22 | Aug 2025 | -22 |
How Other Brands Compare
North American Bancard is ranked #4 for NPS among its competitors. Stripe and PayPal come in first and second, with CardConnect coming in at third.
North American Bancard |  PayPal |  Stripe |  CardConnect | |
| Global Ranking | #- | #109 | #133 | #- |
| NPS | -21 | 9 | 26 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $336.03B | $35.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
North American Bancard NPS by Gender
Male customers rated North American Bancard's NPS 127 points higher than Female customers.
Male
67
North American Bancard's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-60
North American Bancard's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
North American Bancard NPS by Ethnicity
North American Bancard's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
North American Bancard NPS by Usage
North American Bancard's NPS was rated -34 points by customers who have used North American Bancard's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
North American Bancard NPS vs. Competitors
Compared to its competitors, North American Bancard's NPS is rated right below Integrity.
| COMPANY | NPS Score | |
|---|---|---|
| Stripe | 26 |
| PayPal | 9 |
| CardConnect | 0 |
 | Integrity | N/A |
| North American Bancard | -21 |
North American Bancard Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of North American Bancard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
North American Bancard Customer Loyalty Score by Gender
North American Bancard's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
North American Bancard Customer Loyalty Score by Ethnicity
North American Bancard's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
North American Bancard Customer Loyalty Score by Usage
North American Bancard's Customer Loyalty score was rated 70% by customers who have used North American Bancard's products/services for Less than 1 Year.
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North American Bancard Customer Loyalty vs. Competitors
Compared to its competitors, North American Bancard's Customer Loyalty score is rated right above PayPal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| North American Bancard | 87% |
| PayPal | 79% |
| Stripe | 77% |
| CardConnect | 10% |
| Integrity | N/A |
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North American Bancard Product Quality
2.6/5
North American Bancard has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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North American Bancard Product Information
North American Bancard’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.nabancard.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Mobile App
SaaS
Quick Insights into North American Bancard Product Quality
North American Bancard's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked North American Bancard Product Quality the Highest
Ranked North American Bancard Product Quality the Lowest
North American Bancard Product Quality Score by Gender
Male customers rated North American Bancard's Product Quality score 2.8 stars higher than Female customers.
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Male
4.6/5
Female
1.8/5
North American Bancard Product Quality Score by Ethnicity
North American Bancard's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of North American Bancard.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
North American Bancard Product Quality Score by Usage
North American Bancard's Product Quality score was rated 2 stars by customers who have used North American Bancard's products/services for Less than 1 Year.
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North American Bancard Product Quality vs. Competitors
Compared to its competitors, North American Bancard's Product Quality score is rated right above CardConnect, and is preceded by PayPal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stripe | 3.8/5 |
| PayPal | 3.5/5 |
| North American Bancard | 2.6/5 |
| CardConnect | 2.2/5 |
| Integrity | N/A |
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North American Bancard Pricing
North American Bancard ROI & Value For Money
2.5/5
North American Bancard has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into North American Bancard ROI
North American Bancard's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked North American Bancard ROI the Highest
Ranked North American Bancard ROI the Lowest
North American Bancard ROI Score by Gender
Male customers rated North American Bancard's ROI score 3 stars higher than Female customers.
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Male
4.6/5
Female
1.6/5
North American Bancard ROI Score by Ethnicity
North American Bancard's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of North American Bancard.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
North American Bancard ROI Score by Usage
North American Bancard's ROI score was rated 2 stars by customers who have used North American Bancard's products/services for Less than 1 Year.
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North American Bancard Pricing vs. Competitors
Compared to its competitors, North American Bancard's ROI score is rated right above CardConnect, and is preceded by PayPal.
| COMPANY | Pricing Score | |
|---|---|---|
| Stripe | 3.7/5 |
| PayPal | 3.4/5 |
| North American Bancard | 2.5/5 |
| CardConnect | 1.5/5 |
| Integrity | N/A |
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North American Bancard Customer Satisfaction (CSAT)
North American Bancard Customer Satisfaction (CSAT) Score
37 / 100
North American Bancard has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
10%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into North American Bancard Customer Satisfaction
North American Bancard's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked North American Bancard Customer Satisfaction the Highest
Ranked North American Bancard Customer Satisfaction the Lowest
North American Bancard Customer Satisfaction Score by Gender
Male customers rated North American Bancard's Customer Satisfaction score 80 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
North American Bancard Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
North American Bancard's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
North American Bancard Customer Satisfaction vs. Competitors
Compared to its competitors, North American Bancard's Customer Satisfaction score is rated right above CardConnect, and is preceded by PayPal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stripe | 68% |
| PayPal | 64% |
| North American Bancard | 36% |
| CardConnect | 0% |
| Integrity | 0% |
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North American Bancard Customer Service
2.4/5
North American Bancard has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About North American Bancard's Customer Service
Address
Troy, MI 48083
Website
http://www.nabancard.com
Phone Number
1231231234
Quick Insights into North American Bancard Customer Service
North American Bancard's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked North American Bancard Customer Service the Highest
Ranked North American Bancard Customer Service the Lowest
North American Bancard Customer Service Score by Gender
Male customers rated North American Bancard's Customer Service score 3.1 stars higher than Female customers.
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Male
4.6/5
Female
1.5/5
North American Bancard Customer Service Score by Ethnicity
North American Bancard's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of North American Bancard.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
North American Bancard Customer Service Score by Usage
North American Bancard's Customer Service score was rated 2 stars by customers who have used North American Bancard's products/services for Less than 1 Year.
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North American Bancard Customer Service vs. Competitors
Compared to its competitors, North American Bancard's Customer Service score is rated right above CardConnect, and is preceded by PayPal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stripe | 3.6/5 |
| PayPal | 3.3/5 |
| North American Bancard | 2.4/5 |
| CardConnect | 1.5/5 |
| Integrity | N/A |
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North American Bancard as an Employer
4.6/5
North American Bancard has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
North American Bancard scored a -21 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of North American Bancard would recommend the brand to a friend. ENPS measures how likely North American Bancard employees would recommend working at North American Bancard to a friend.
Net Promoter Score
-21
NPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 69% | Promoters |
|---|---|
| 6% | Passive |
| 25% | Detractors |
