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NPS
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Northeast Bank
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About Northeast Bank's Brand
Northeast Bancorp (NASDAQ: NBN) is the holding company for Northeast Bank, a full-service bank headquartered in Lewiston, Maine. Among its major competitors, Northeast Bank is ranked in 2nd place for NPS while HP Inc. is 1st, and Eastern Bank is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Northeast Bank Ranking
- #2 / 4 of its competitors
Northeast Bank NPS
Northeast Bank's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Northeast Bank's customers would recommend using the product based on a scale of -100 to 100.
Northeast Bank Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Northeast Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
How Other Brands Compare
Northeast Bank is ranked second for NPS among its competitors. HP Inc. and Santander come in first and third, with Lakeland Bancorp coming in at #4.
Northeast Bank |  HP Inc. |  Santander |  Lakeland Bancorp | |
| Global Ranking | #- | #180 | #- | #- |
| NPS | 0 | 0 | -21 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $39.95B | $59.30B | $875.18M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northeast Bank NPS vs. Competitors
Compared to its competitors, Northeast Bank's NPS is rated right above Lakeland Bancorp, and is preceded by HP Inc..
| COMPANY | NPS Score | |
|---|---|---|
| HP Inc. | 0 |
| Northeast Bank | 0 |
| Lakeland Bancorp | N/A |
 | DNB Financial | N/A |
 | Eastern Bank | -5 |
| Santander | -21 |
Northeast Bank Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Northeast Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northeast Bank Customer Loyalty vs. Competitors
Compared to its competitors, Northeast Bank's Customer Loyalty score is rated right above Santander, and is preceded by HP Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eastern Bank | 82% |
| HP Inc. | 73% |
| Northeast Bank | 68% |
| Santander | 67% |
| Lakeland Bancorp | N/A |
| DNB Financial | N/A |
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Northeast Bank Product Quality
3.2/5
Northeast Bank has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Northeast Bank Product Information
Northeast Bank’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Northeast Bank Product Quality vs. Competitors
Compared to its competitors, Northeast Bank's Product Quality score is rated right above HP Inc., and is preceded by Lakeland Bancorp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lakeland Bancorp | 5/5 |
| Northeast Bank | 3.2/5 |
| HP Inc. | 3.2/5 |
| Eastern Bank | 3/5 |
| Santander | 2.8/5 |
| DNB Financial | N/A |
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Northeast Bank Pricing
Northeast Bank ROI & Value For Money
3.4/5
Northeast Bank has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Northeast Bank Pricing vs. Competitors
Compared to its competitors, Northeast Bank's ROI score is rated right above HP Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Northeast Bank | 3.4/5 |
| HP Inc. | 3.1/5 |
| Santander | 3.1/5 |
| Eastern Bank | 3/5 |
| Lakeland Bancorp | N/A |
| DNB Financial | N/A |
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Northeast Bank Customer Satisfaction (CSAT)
Northeast Bank Customer Satisfaction (CSAT) Score
67 / 100
Northeast Bank has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Northeast Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Northeast Bank's Customer Satisfaction score is rated right above Eastern Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Northeast Bank | 67% |
| Eastern Bank | 58% |
| HP Inc. | 53% |
| Santander | 51% |
| Lakeland Bancorp | 0% |
| DNB Financial | 0% |
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Northeast Bank Customer Service
3.5/5
Northeast Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Northeast Bank's Customer Service
Address
500 Canal Street, Lewiston, ME
Website
https://www.northeastbank.com/
Phone Number
207-786-3245
Northeast Bank Customer Service vs. Competitors
Compared to its competitors, Northeast Bank's Customer Service score is rated right above Santander.
| COMPANY | Customer Service Score | |
|---|---|---|
| Northeast Bank | 3.5/5 |
| Santander | 3.2/5 |
| Eastern Bank | 3.1/5 |
| HP Inc. | 3/5 |
| Lakeland Bancorp | N/A |
| DNB Financial | N/A |
Unlock Northeast Bank Customer Service vs. Competitors Data
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Northeast Bank as an Employer
3.0/5
Northeast Bank has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Northeast Bank scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Northeast Bank would recommend the brand to a friend. ENPS measures how likely Northeast Bank employees would recommend working at Northeast Bank to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
