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NPS
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Ocular Therapeutix
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About Ocular Therapeutix's Brand
Ocular Therapeutix develops and commercializes ophthalmic therapeutic products by using hydrogel technology. Among its major competitors, Ocular Therapeutix is ranked in 2nd place for NPS while Biogen is 1st, and Athersys is 3rd. Overall, Ocular Therapeutix has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $483.75M
Brand at a Glance
55%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Ocular Therapeutix Ranking
- #2 / 4 of its competitors
Ocular Therapeutix NPS
Ocular Therapeutix's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Ocular Therapeutix's customers would recommend using the product based on a scale of -100 to 100.
Ocular Therapeutix Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Ocular Therapeutix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Ocular Therapeutix is ranked second for NPS among its competitors. Biogen and MyoKardia come in first and third, with Reata Pharmaceuticals coming in at #4. Among those competitors, it is the lowest valued company behind Biogen.
Ocular Therapeutix |  Biogen |  MyoKardia |  Reata Pharmaceuticals | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 0 | 21 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $483.75M | $42.46B | $11.99B | $2.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ocular Therapeutix NPS vs. Competitors
Compared to its competitors, Ocular Therapeutix's NPS is rated right above MyoKardia, and is preceded by Biogen.
| COMPANY | NPS Score | |
|---|---|---|
| Biogen | 21 |
| Ocular Therapeutix | 0 |
| MyoKardia | N/A |
| Reata Pharmaceuticals | N/A |
Ocular Therapeutix Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Ocular Therapeutix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ocular Therapeutix Customer Loyalty vs. Competitors
Compared to its competitors, Ocular Therapeutix's Customer Loyalty score is rated right above Reata Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MyoKardia | 100% |
| Biogen | 75% |
| Ocular Therapeutix | 55% |
| Reata Pharmaceuticals | N/A |
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Ocular Therapeutix Product Quality
3.1/5
Ocular Therapeutix has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Ocular Therapeutix Product Information
Ocular Therapeutix’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.ocutx.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Ocular Therapeutix Product Quality vs. Competitors
Compared to its competitors, Ocular Therapeutix's Product Quality score is rated right above Reata Pharmaceuticals, and is preceded by MyoKardia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Ocular Therapeutix | 3.1/5 |
| Reata Pharmaceuticals | N/A |
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Ocular Therapeutix Pricing
Ocular Therapeutix ROI & Value For Money
3/5
Ocular Therapeutix has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Ocular Therapeutix Pricing vs. Competitors
Compared to its competitors, Ocular Therapeutix's ROI score is rated right above Reata Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Pricing Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Ocular Therapeutix | 3/5 |
| Reata Pharmaceuticals | N/A |
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Ocular Therapeutix Customer Satisfaction (CSAT)
Ocular Therapeutix Customer Satisfaction (CSAT) Score
67 / 100
Ocular Therapeutix has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ocular Therapeutix Customer Satisfaction vs. Competitors
Compared to its competitors, Ocular Therapeutix's Customer Satisfaction score is rated right above MyoKardia, and is preceded by Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Biogen | 78% |
| Ocular Therapeutix | 67% |
| MyoKardia | 0% |
| Reata Pharmaceuticals | 0% |
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Ocular Therapeutix Customer Service
3/5
Ocular Therapeutix has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ocular Therapeutix's Customer Service
Address
15 Crosby Drive, Bedford, MA
Website
http://www.ocutx.com
Phone Number
8178054826
Ocular Therapeutix Customer Service vs. Competitors
Compared to its competitors, Ocular Therapeutix's Customer Service score is rated right above Reata Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Customer Service Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Ocular Therapeutix | 3/5 |
| Reata Pharmaceuticals | N/A |
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Ocular Therapeutix as an Employer
4.5/5
Ocular Therapeutix has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ocular Therapeutix scored a 0 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Ocular Therapeutix would recommend the brand to a friend. ENPS measures how likely Ocular Therapeutix employees would recommend working at Ocular Therapeutix to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
