-100
NPS
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ODK Media
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About ODK Media's Brand
The Leading Destination for Asian Entertainment. Among its major competitors, ODK Media is ranked in 3rd place for NPS while Netflix is 1st, and Tubi is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
ODK Media Ranking
- #3 / 4 of its competitors
ODK Media NPS
ODK Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ODK Media's customers would recommend using the product based on a scale of -100 to 100.
ODK Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ODK Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
How Other Brands Compare
ODK Media is ranked third for NPS among its competitors. Netflix and Tubi come in first and second, with KlowdTV coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ODK Media Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ODK Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ODK Media Customer Loyalty vs. Competitors
Compared to its competitors, ODK Media's Customer Loyalty score is rated right above Netflix.
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ODK Media Product Quality
2.5/5
ODK Media has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ODK Media Product Information
ODK Media’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.odkmedia.net/
- Company Size
- 51-200 Employees
Industry
Media
ODK Media Product Quality vs. Competitors
Compared to its competitors, ODK Media's Product Quality score is rated right below Tubi.
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ODK Media Pricing
ODK Media ROI & Value For Money
1.7/5
ODK Media has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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ODK Media Pricing vs. Competitors
Compared to its competitors, ODK Media's ROI score is rated right below Tubi.
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ODK Media Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ODK Media Customer Satisfaction vs. Competitors
Compared to its competitors, ODK Media's Customer Satisfaction score is rated right below Netflix.
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ODK Media Customer Service
1.7/5
ODK Media has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About ODK Media's Customer Service
Address
221 N Harbor Blvd, Fullerton, CA 92832
Website
https://www.odkmedia.net/
Phone Number
7148535514
ODK Media's Social Links
ODK Media Customer Service vs. Competitors
Compared to its competitors, ODK Media's Customer Service score is rated right below Tubi.
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Consumer vs. Employees
ODK Media scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ODK Media would recommend the brand to a friend. ENPS measures how likely ODK Media employees would recommend working at ODK Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
