13
NPS
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Old Spaghetti Factory
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About Old Spaghetti Factory's Brand
Among its major competitors, Old Spaghetti Factory is ranked in 1st place for NPS while Olive Garden is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Old Spaghetti Factory Ranking
- #1 / 2 of its competitors
Old Spaghetti Factory NPS
Old Spaghetti Factory's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether Old Spaghetti Factory's customers would recommend using the product based on a scale of -100 to 100.
Old Spaghetti Factory Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
Old Spaghetti Factory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 20 | Mar 2024 | 20 |
Apr 2024 22 | Apr 2024 | 22 |
May 2024 23 | May 2024 | 23 |
Jul 2024 19 | Jul 2024 | 19 |
Oct 2024 17 | Oct 2024 | 17 |
Nov 2024 15 | Nov 2024 | 15 |
Dec 2024 15 | Dec 2024 | 15 |
Mar 2025 11 | Mar 2025 | 11 |
Jul 2025 12 | Jul 2025 | 12 |
Aug 2025 13 | Aug 2025 | 13 |
Oct 2025 11 | Oct 2025 | 11 |
Nov 2025 13 | Nov 2025 | 13 |
How Other Brands Compare
Old Spaghetti Factory is ranked first for NPS among its competitors. Olive Garden comes in second.
Old Spaghetti Factory |  Olive Garden | |
| Global Ranking | #- | #429 |
| NPS | 13 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $18.78B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Old Spaghetti Factory NPS by Gender
Old Spaghetti Factory's NPS was rated -6 by Female customers on Comparably.
Female
-6
Old Spaghetti Factory's NPS was rated -6 by Female customers on Comparably.
42%
Promoters
10%
Passives
48%
Detractors
Male
N/A
Old Spaghetti Factory's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Old Spaghetti Factory NPS by Ethnicity
Old Spaghetti Factory's NPS was rated 6 points by Caucasian customers on Comparably.
-100
-50
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100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 6 | Caucasian | 6 |
Old Spaghetti Factory NPS by Age
Old Spaghetti Factory's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Old Spaghetti Factory NPS by Usage
Old Spaghetti Factory's NPS was rated 11 points by customers who have used Old Spaghetti Factory's products/services for Over 10 Years.
-100
-50
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| Summary | Usage | Score |
|---|---|---|
Over 10 Years 11 | Over 10 Years | 11 |
Old Spaghetti Factory NPS vs. Competitors
Compared to its competitors, Old Spaghetti Factory's NPS is rated right above Olive Garden.
| COMPANY | NPS Score | |
|---|---|---|
| Old Spaghetti Factory | 13 |
| Olive Garden | 6 |
Old Spaghetti Factory Customer Reviews
Out of the 6 Old Spaghetti Factory customer reviews 5 were positive and 1 was constructive. Old Spaghetti Factory customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Old Spaghetti Factory Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Old Spaghetti Factory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Old Spaghetti Factory Customer Loyalty Score by Gender
Old Spaghetti Factory's Customer Loyalty score was rated 87 by Female customers on Comparably.
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Female
87%
Yes
Male
N/A
Yes
Old Spaghetti Factory Customer Loyalty Score by Ethnicity
Old Spaghetti Factory's Customer Loyalty score was rated 83% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Old Spaghetti Factory.
83
out of 100
Caucasian
Old Spaghetti Factory Customer Loyalty Score by Age
Old Spaghetti Factory's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Old Spaghetti Factory.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 74% | 61-65 | 74% |
66+ 100% | 66+ | 100% |
Old Spaghetti Factory Customer Loyalty Score by Usage
Old Spaghetti Factory's Customer Loyalty score was rated 85% by customers who have used Old Spaghetti Factory's products/services for Over 10 Years.
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Old Spaghetti Factory Customer Loyalty Score by Industry
Old Spaghetti Factory's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Old Spaghetti Factory Customer Loyalty vs. Competitors
Compared to its competitors, Old Spaghetti Factory's Customer Loyalty score is rated right above Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Old Spaghetti Factory | 83% |
| Olive Garden | 77% |
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Old Spaghetti Factory Product Quality
3.2/5
Old Spaghetti Factory has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Old Spaghetti Factory Product Information
Old Spaghetti Factory’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Old Spaghetti Factory's product the highest.
- Website
- https://www.osf.com/
Quick Insights into Old Spaghetti Factory Product Quality
Old Spaghetti Factory's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
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Ranked Old Spaghetti Factory Product Quality the Highest
Ranked Old Spaghetti Factory Product Quality the Lowest
Old Spaghetti Factory Product Quality Score by Gender
Old Spaghetti Factory's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Old Spaghetti Factory Product Quality Score by Ethnicity
Old Spaghetti Factory's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Old Spaghetti Factory Product Quality Score by Age
Old Spaghetti Factory's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Old Spaghetti Factory.
0
1
2
3
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| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 3.5 | 66+ | 3.5 |
Old Spaghetti Factory Product Quality Score by Usage
Old Spaghetti Factory's Product Quality score was rated 3.2 stars by customers who have used Old Spaghetti Factory's products/services for Over 10 Years.
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Old Spaghetti Factory Product Quality Score by Industry
Old Spaghetti Factory's Product Quality score was rated 3.2 stars by Healthcare, Hospitals and Medicine industry customers.
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Old Spaghetti Factory Product Quality vs. Competitors
Compared to its competitors, Old Spaghetti Factory's Product Quality score is rated right below Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Old Spaghetti Factory | 3.2/5 |
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Old Spaghetti Factory Pricing
Old Spaghetti Factory ROI & Value For Money
3.4/5
Old Spaghetti Factory has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Old Spaghetti Factory Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Old Spaghetti Factory ROI
Old Spaghetti Factory's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 61-65.
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Ranked Old Spaghetti Factory ROI the Highest
Ranked Old Spaghetti Factory ROI the Lowest
Old Spaghetti Factory ROI Score by Gender
Old Spaghetti Factory's ROI score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Old Spaghetti Factory ROI Score by Ethnicity
Old Spaghetti Factory's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Old Spaghetti Factory.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Old Spaghetti Factory ROI Score by Age
Old Spaghetti Factory's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 3.7 | 66+ | 3.7 |
Old Spaghetti Factory ROI Score by Usage
Old Spaghetti Factory's ROI score was rated 3.3 stars by customers who have used Old Spaghetti Factory's products/services for Over 10 Years.
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Old Spaghetti Factory ROI Score by Industry
Old Spaghetti Factory's ROI score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Old Spaghetti Factory Pricing vs. Competitors
Compared to its competitors, Old Spaghetti Factory's ROI score is rated right above Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Old Spaghetti Factory | 3.4/5 |
| Olive Garden | 3.3/5 |
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Old Spaghetti Factory Customer Satisfaction (CSAT)
Old Spaghetti Factory Customer Satisfaction (CSAT) Score
59 / 100
Old Spaghetti Factory has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
11%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Old Spaghetti Factory Customer Satisfaction
Old Spaghetti Factory's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 61-65.
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Ranked Old Spaghetti Factory Customer Satisfaction the Highest
Ranked Old Spaghetti Factory Customer Satisfaction the Lowest
Old Spaghetti Factory Customer Satisfaction Score by Gender
Old Spaghetti Factory's Customer Satisfaction score was rated 52 by Female customers on Comparably.
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52 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 38% |
Old Spaghetti Factory Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Old Spaghetti Factory's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
44%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
25%
Old Spaghetti Factory Customer Satisfaction Score by Age
Old Spaghetti Factory's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 43% | |||||||||||||||
| 66+ | 66% |
Old Spaghetti Factory Customer Satisfaction Score by Usage
Old Spaghetti Factory's Customer Satisfaction score was rated 61 points by customers who have used Old Spaghetti Factory's products/services for Over 10 Years.
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Old Spaghetti Factory Customer Satisfaction Score by Industry
Old Spaghetti Factory's Customer Satisfaction score was rated 80 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
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"scoreClassName": "max",
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}Old Spaghetti Factory Customer Satisfaction vs. Competitors
Compared to its competitors, Old Spaghetti Factory's Customer Satisfaction score is rated right below Olive Garden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Olive Garden | 62% |
| Old Spaghetti Factory | 59% |
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Old Spaghetti Factory Customer Service
3.3/5
Old Spaghetti Factory has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Old Spaghetti Factory's Customer Service
Website
https://www.osf.com/
Quick Insights into Old Spaghetti Factory Customer Service
Old Spaghetti Factory's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
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Ranked Old Spaghetti Factory Customer Service the Highest
Ranked Old Spaghetti Factory Customer Service the Lowest
Old Spaghetti Factory Customer Service Score by Gender
Old Spaghetti Factory's Customer Service score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Old Spaghetti Factory Customer Service Score by Ethnicity
Old Spaghetti Factory's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Old Spaghetti Factory Customer Service Score by Age
Old Spaghetti Factory's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.9 | 61-65 | 2.9 |
66+ 4 | 66+ | 4 |
Old Spaghetti Factory Customer Service Score by Usage
Old Spaghetti Factory's Customer Service score was rated 3.2 stars by customers who have used Old Spaghetti Factory's products/services for Over 10 Years.
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Old Spaghetti Factory Customer Service Score by Industry
Old Spaghetti Factory's Customer Service score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Old Spaghetti Factory Customer Service vs. Competitors
Compared to its competitors, Old Spaghetti Factory's Customer Service score is rated right below Olive Garden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Old Spaghetti Factory | 3.3/5 |
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Old Spaghetti Factory as an Employer
3.2/5
Old Spaghetti Factory has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Old Spaghetti Factory scored a 13 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Old Spaghetti Factory would recommend the brand to a friend. ENPS measures how likely Old Spaghetti Factory employees would recommend working at Old Spaghetti Factory to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 35% | Promoters |
|---|---|
| 23% | Passive |
| 42% | Detractors |
