28
NPS
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Omaha Steaks
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About Omaha Steaks' Brand
Among its major competitors, Omaha Steaks is ranked in 2nd place for NPS while Costco is 1st, and Goldbely is 3rd.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Omaha Steaks Ranking
- #2 / 4 of its competitors
Omaha Steaks NPS
Omaha Steaks's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Omaha Steaks's customers would recommend using the product based on a scale of -100 to 100.
Omaha Steaks Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Omaha Steaks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Sep 2022 66 | Sep 2022 | 66 |
Oct 2022 75 | Oct 2022 | 75 |
Dec 2022 40 | Dec 2022 | 40 |
Dec 2024 17 | Dec 2024 | 17 |
Aug 2025 29 | Aug 2025 | 29 |
How Other Brands Compare
Omaha Steaks is ranked second for NPS among its competitors. Costco and BluWrap come in first and third, with Corona coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omaha Steaks NPS vs. Competitors
Compared to its competitors, Omaha Steaks's NPS is rated right above Goldbely, and is preceded by Costco.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 50 |
| Omaha Steaks | 28 |
 | Goldbely | 20 |
 | Corona | N/A |
Omaha Steaks Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Omaha Steaks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Omaha Steaks Customer Loyalty vs. Competitors
Compared to its competitors, Omaha Steaks's Customer Loyalty score is rated right above Corona, and is preceded by Goldbely.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Goldbely | 65% |
| Omaha Steaks | 60% |
| Corona | N/A |
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Omaha Steaks Product Quality
3.2/5
Omaha Steaks has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Omaha Steaks Product Information
Omaha Steaks’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://omahasteaks.com
Omaha Steaks Product Quality vs. Competitors
Compared to its competitors, Omaha Steaks's Product Quality score is rated right above Corona, and is preceded by Goldbely.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Goldbely | 3.7/5 |
| Omaha Steaks | 3.2/5 |
| Corona | N/A |
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Omaha Steaks Pricing
Omaha Steaks ROI & Value For Money
3/5
Omaha Steaks has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Omaha Steaks Pricing vs. Competitors
Compared to its competitors, Omaha Steaks's ROI score is rated right above Corona, and is preceded by Goldbely.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Goldbely | 3.5/5 |
| Omaha Steaks | 3/5 |
| Corona | N/A |
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Omaha Steaks Customer Satisfaction (CSAT)
Omaha Steaks Customer Satisfaction (CSAT) Score
50 / 100
Omaha Steaks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Omaha Steaks Customer Satisfaction vs. Competitors
Compared to its competitors, Omaha Steaks's Customer Satisfaction score is rated right above Corona, and is preceded by Costco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Goldbely | 100% |
| Costco | 84% |
| Omaha Steaks | 50% |
| Corona | 0% |
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Omaha Steaks Customer Service
3.1/5
Omaha Steaks has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Omaha Steaks's Customer Service
Address
11030 O St,
Website
http://omahasteaks.com
Phone Number
(800) 960-8400
Omaha Steaks Customer Service vs. Competitors
Compared to its competitors, Omaha Steaks's Customer Service score is rated right above Corona, and is preceded by Goldbely.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Goldbely | 3.6/5 |
| Omaha Steaks | 3.1/5 |
| Corona | N/A |
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Omaha Steaks as an Employer
2.2/5
Omaha Steaks has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Omaha Steaks scored a 28 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Omaha Steaks would recommend the brand to a friend. ENPS measures how likely Omaha Steaks employees would recommend working at Omaha Steaks to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
