-34
NPS
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Ombud
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About Ombud's Brand
Ombud is a social research platform for B2B technology. Among its major competitors, Ombud is ranked in 3rd place for NPS while PDFFiller is 1st, and Qualtrics is 2nd.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Ombud Ranking
- #3 / 4 of its competitors
Ombud NPS
Ombud's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Ombud's customers would recommend using the product based on a scale of -100 to 100.
Ombud Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Ombud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
May 2023 0 | May 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
How Other Brands Compare
Ombud is ranked third for NPS among its competitors. PDFFiller and Qualtrics come in first and second, with Nimbus LLC coming in at #4.
Ombud |  Qualtrics |  PDFFiller |  Nimbus LLC | |
| Global Ranking | #- | #274 | #- | #- |
| NPS | -34 | 37 | 61 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.58B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ombud NPS vs. Competitors
Compared to its competitors, Ombud's NPS is rated right above Nimbus LLC, and is preceded by Qualtrics.
| COMPANY | NPS Score | |
|---|---|---|
| PDFFiller | 61 |
| Qualtrics | 37 |
| Ombud | -34 |
| Nimbus LLC | -100 |
Ombud Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ombud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ombud Customer Loyalty vs. Competitors
Compared to its competitors, Ombud's Customer Loyalty score is rated right above PDFFiller, and is preceded by Qualtrics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nimbus LLC | 100% |
| Qualtrics | 83% |
| Ombud | 83% |
| PDFFiller | N/A |
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Ombud Product Quality
3/5
Ombud has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Ombud Product Information
Ombud’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.ombud.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Social
Ombud Product Quality vs. Competitors
Compared to its competitors, Ombud's Product Quality score is rated right above Nimbus LLC, and is preceded by Qualtrics.
| COMPANY | Product Quality Score | |
|---|---|---|
| PDFFiller | 4.5/5 |
| Qualtrics | 4.1/5 |
| Ombud | 3/5 |
| Nimbus LLC | 1.5/5 |
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Ombud Pricing
Ombud ROI & Value For Money
2.8/5
Ombud has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Ombud Pricing vs. Competitors
Compared to its competitors, Ombud's ROI score is rated right above Nimbus LLC, and is preceded by Qualtrics.
| COMPANY | Pricing Score | |
|---|---|---|
| PDFFiller | 4.4/5 |
| Qualtrics | 3.9/5 |
| Ombud | 2.8/5 |
| Nimbus LLC | 1.5/5 |
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Ombud Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ombud Customer Satisfaction vs. Competitors
Compared to its competitors, Ombud's Customer Satisfaction score is rated right above Nimbus LLC, and is preceded by PDFFiller.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Qualtrics | 68% |
| PDFFiller | 0% |
| Ombud | 0% |
| Nimbus LLC | 0% |
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Ombud Customer Service
2.9/5
Ombud has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Ombud's Customer Service
Address
Denver, CO
Website
http://www.ombud.com
Ombud Customer Service vs. Competitors
Compared to its competitors, Ombud's Customer Service score is rated right above Nimbus LLC, and is preceded by PDFFiller.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qualtrics | 4/5 |
| PDFFiller | 3.7/5 |
| Ombud | 2.9/5 |
| Nimbus LLC | 1.5/5 |
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Consumer vs. Employees
Ombud scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ombud would recommend the brand to a friend. ENPS measures how likely Ombud employees would recommend working at Ombud to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
