-100
NPS
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OmniGuide
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About OmniGuide's Brand
OmniGuide is a medical device company developing and commercializing minimally-invasive surgical tools. Among its major competitors, OmniGuide is ranked in 2nd place for NPS while Medtronic is 1st, and Applied Dexterity is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OmniGuide Ranking
- #2 / 4 of its competitors
OmniGuide NPS
OmniGuide's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OmniGuide's customers would recommend using the product based on a scale of -100 to 100.
OmniGuide Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OmniGuide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
How Other Brands Compare
OmniGuide is ranked second for NPS among its competitors. Medtronic and Applied Dexterity come in first and third, with Bionik Labaratories coming in at #4.
OmniGuide |  Medtronic |  Applied Dexterity |  Bionik Labaratories | |
| Global Ranking | #- | #546 | #- | #- |
| NPS | -100 | 30 | - | - |
| Valuation Updated every 24 hours for public companies | - | $152.54B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OmniGuide NPS vs. Competitors
Compared to its competitors, OmniGuide's NPS is rated right below Bionik Labaratories.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
| Bionik Labaratories | N/A |
| OmniGuide | -100 |
OmniGuide Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OmniGuide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OmniGuide Customer Loyalty vs. Competitors
Compared to its competitors, OmniGuide's Customer Loyalty score is rated right above Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OmniGuide | 100% |
| Medtronic | 77% |
| Bionik Labaratories | N/A |
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OmniGuide Product Quality
1.5/5
OmniGuide has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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OmniGuide Product Information
OmniGuide’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.omni-guide.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Hardware and Devices
Healthcare
SaaS
OmniGuide Product Quality vs. Competitors
Compared to its competitors, OmniGuide's Product Quality score is rated right above Bionik Labaratories, and is preceded by Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| OmniGuide | 1.5/5 |
| Bionik Labaratories | N/A |
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OmniGuide Pricing
OmniGuide ROI & Value For Money
1.5/5
OmniGuide has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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OmniGuide Pricing vs. Competitors
Compared to its competitors, OmniGuide's ROI score is rated right above Bionik Labaratories, and is preceded by Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| OmniGuide | 1.5/5 |
| Bionik Labaratories | N/A |
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OmniGuide Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OmniGuide Customer Satisfaction vs. Competitors
Compared to its competitors, OmniGuide's Customer Satisfaction score is rated right above Bionik Labaratories, and is preceded by Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Medtronic | 72% |
| OmniGuide | 0% |
| Bionik Labaratories | 0% |
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OmniGuide Customer Service
1.5/5
OmniGuide has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About OmniGuide's Customer Service
Address
4 Maguire Rd., Lexington, KY
Website
http://www.omni-guide.com
Phone Number
6175518472
OmniGuide Customer Service vs. Competitors
Compared to its competitors, OmniGuide's Customer Service score is rated right above Bionik Labaratories, and is preceded by Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| OmniGuide | 1.5/5 |
| Bionik Labaratories | N/A |
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OmniGuide as an Employer
2.9/5
OmniGuide has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
OmniGuide scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of OmniGuide would recommend the brand to a friend. ENPS measures how likely OmniGuide employees would recommend working at OmniGuide to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
