-100
NPS
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OnBrand 24
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About OnBrand 24 Brand
Among its major competitors, OnBrand 24 is ranked in 3rd place for NPS while IntouchCX is 1st, and TaskUs is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
OnBrand 24 Ranking
- #3 / 4 of its competitors
OnBrand 24 NPS
OnBrand 24's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OnBrand 24's customers would recommend using the product based on a scale of -100 to 100.
OnBrand 24 Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OnBrand 24 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
How Other Brands Compare
OnBrand 24 is ranked third for NPS among its competitors. IntouchCX and TaskUs come in first and second, with DependableIT coming in at #4.
OnBrand 24 |  IntouchCX |  TaskUs |  DependableIT | |
| Global Ranking | #- | #728 | #859 | #- |
| NPS | -100 | 41 | 34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $750.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OnBrand 24 NPS vs. Competitors
Compared to its competitors, OnBrand 24's NPS is rated right below DependableIT.
| COMPANY | NPS Score | |
|---|---|---|
| IntouchCX | 41 |
| TaskUs | 34 |
| DependableIT | N/A |
| OnBrand 24 | -100 |
OnBrand 24 Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OnBrand 24 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OnBrand 24 Customer Loyalty vs. Competitors
Compared to its competitors, OnBrand 24's Customer Loyalty score is rated right above DependableIT, and is preceded by IntouchCX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| IntouchCX | 82% |
| OnBrand 24 | 10% |
| DependableIT | N/A |
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OnBrand 24 Product Quality
2.5/5
OnBrand 24 has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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OnBrand 24 Product Information
OnBrand 24’s product quality score is a 2.5 out of 5 as rated by its users and customers.
OnBrand 24 Product Quality vs. Competitors
Compared to its competitors, OnBrand 24's Product Quality score is rated right above DependableIT, and is preceded by TaskUs.
| COMPANY | Product Quality Score | |
|---|---|---|
| IntouchCX | 4.3/5 |
| TaskUs | 4.1/5 |
| OnBrand 24 | 2.5/5 |
| DependableIT | N/A |
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OnBrand 24 Pricing
OnBrand 24 ROI & Value For Money
2.5/5
OnBrand 24 has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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OnBrand 24 Pricing vs. Competitors
Compared to its competitors, OnBrand 24's ROI score is rated right above DependableIT, and is preceded by IntouchCX.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| IntouchCX | 4.1/5 |
| OnBrand 24 | 2.5/5 |
| DependableIT | N/A |
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OnBrand 24 Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OnBrand 24 Customer Satisfaction vs. Competitors
Compared to its competitors, OnBrand 24's Customer Satisfaction score is rated right above DependableIT, and is preceded by TaskUs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IntouchCX | 68% |
| TaskUs | 61% |
| OnBrand 24 | 0% |
| DependableIT | 0% |
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OnBrand 24 Customer Service
2.5/5
OnBrand 24 has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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OnBrand 24 Customer Service vs. Competitors
Compared to its competitors, OnBrand 24's Customer Service score is rated right above DependableIT, and is preceded by TaskUs.
| COMPANY | Customer Service Score | |
|---|---|---|
| IntouchCX | 4.2/5 |
| TaskUs | 4/5 |
| OnBrand 24 | 2.5/5 |
| DependableIT | N/A |
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OnBrand 24 as an Employer
2.6/5
OnBrand 24 has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
OnBrand 24 scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of OnBrand 24 would recommend the brand to a friend. ENPS measures how likely OnBrand 24 employees would recommend working at OnBrand 24 to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
