-100
NPS
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OneDrop
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About OneDrop's Brand
One Drop is a diabetes management platform that helps people navigate diabetes together. Among its major competitors, OneDrop is ranked in 2nd place for NPS while charity: water is 1st, and Common Sensing is 3rd.Their current valuation is $150.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OneDrop Ranking
- #2 / 4 of its competitors
OneDrop NPS
OneDrop's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OneDrop's customers would recommend using the product based on a scale of -100 to 100.
OneDrop Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OneDrop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
How Other Brands Compare
OneDrop is ranked second for NPS among its competitors. charity: water and Common Sensing come in first and third, with Echo Therapeutics coming in at #4. Among those competitors, it is the second most valued company.
OneDrop |  charity: water |  Common Sensing |  Echo Therapeutics | |
| Global Ranking | #- | #804 | #- | #- |
| NPS | -100 | 58 | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneDrop NPS vs. Competitors
Compared to its competitors, OneDrop's NPS is rated right below charity: water.
| COMPANY | NPS Score | |
|---|---|---|
| charity: water | 58 |
| OneDrop | -100 |
OneDrop Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OneDrop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OneDrop Customer Loyalty vs. Competitors
Compared to its competitors, OneDrop's Customer Loyalty score is rated right below charity: water.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| charity: water | 80% |
| OneDrop | 10% |
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OneDrop Product Quality
1.5/5
OneDrop has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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OneDrop Product Information
OneDrop’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://onedrop.today/
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Mobile App
SaaS
OneDrop Product Quality vs. Competitors
Compared to its competitors, OneDrop's Product Quality score is rated right below charity: water.
| COMPANY | Product Quality Score | |
|---|---|---|
| charity: water | 4.1/5 |
| OneDrop | 1.5/5 |
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OneDrop Pricing
OneDrop ROI & Value For Money
1.5/5
OneDrop has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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OneDrop Pricing vs. Competitors
Compared to its competitors, OneDrop's ROI score is rated right below charity: water.
| COMPANY | Pricing Score | |
|---|---|---|
| charity: water | 4.2/5 |
| OneDrop | 1.5/5 |
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OneDrop Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OneDrop Customer Satisfaction vs. Competitors
Compared to its competitors, OneDrop's Customer Satisfaction score is rated right below charity: water.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| charity: water | 76% |
| OneDrop | 0% |
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OneDrop Customer Service
1.5/5
OneDrop has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About OneDrop's Customer Service
Address
85 Delancey, Street # 71, New York City, NY
Website
http://onedrop.today/
OneDrop Customer Service vs. Competitors
Compared to its competitors, OneDrop's Customer Service score is rated right below charity: water.
| COMPANY | Customer Service Score | |
|---|---|---|
| charity: water | 4.1/5 |
| OneDrop | 1.5/5 |
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