49
NPS
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OneSpan
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About OneSpan's Brand
Among its major competitors, OneSpan is ranked in 1st place for NPS while Docusign is 2nd, and ThreatMetrix is 3rd.Their current market cap is $627.61M
Brand at a Glance
79%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.6/5
Customer Service
OneSpan Ranking
- #1 / 4 of its competitors
OneSpan NPS
OneSpan's Net Promoter Score (NPS) is a 49 with 67% Promoters, 15% Passives, and 18% Detractors. Net Promoter Score tracks whether OneSpan's customers would recommend using the product based on a scale of -100 to 100.
OneSpan Overall NPS
| 67% | Promoters |
|---|---|
| 15% | Passives |
| 18% | Detractors |
OneSpan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Nov 2021 72 | Nov 2021 | 72 |
Apr 2022 66 | Apr 2022 | 66 |
Sep 2022 67 | Sep 2022 | 67 |
Mar 2023 62 | Mar 2023 | 62 |
May 2023 63 | May 2023 | 63 |
Sep 2023 57 | Sep 2023 | 57 |
Sep 2024 52 | Sep 2024 | 52 |
Oct 2024 48 | Oct 2024 | 48 |
How Other Brands Compare
OneSpan is ranked first for NPS among its competitors. Docusign and ThreatMetrix come in second and third, with Transmit Security coming in at #4. Among those competitors, it is the second most valued company behind Docusign.
OneSpan |  Docusign |  ThreatMetrix |  Transmit Security | |
| Global Ranking | #- | #131 | #- | #- |
| NPS | 49 | 38 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $627.61M | $39.83B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneSpan NPS by Usage
OneSpan's NPS was rated the highest by customers who have used OneSpan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 86 | 1 to 2 Years | 86 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
OneSpan NPS vs. Competitors
Compared to its competitors, OneSpan's NPS is rated right above Docusign.
| COMPANY | NPS Score | |
|---|---|---|
| OneSpan | 49 |
| Docusign | 38 |
| Transmit Security | N/A |
| ThreatMetrix | -100 |
OneSpan Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of OneSpan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OneSpan Customer Loyalty vs. Competitors
Compared to its competitors, OneSpan's Customer Loyalty score is rated right above Docusign.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OneSpan | 79% |
| Docusign | 77% |
| ThreatMetrix | N/A |
| Transmit Security | N/A |
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OneSpan Product Quality
4.3/5
OneSpan has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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OneSpan Product Information
OneSpan serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. OneSpan supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
OneSpan’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated OneSpan's product the highest. Reviewers from the Banking and Financial Services industry rated OneSpan the lowest at 4.4.
- Website
- https://www.onespan.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Danish
Product Type
Mortgage Software
Electronic Signature Software
Quick Insights into OneSpan Product Quality
OneSpan's Product Quality score was rated highest by customers who have used OneSpan's products/services for 2 to 5 Years, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked OneSpan Product Quality the Highest
Ranked OneSpan Product Quality the Lowest
OneSpan Product Quality Score by Usage
OneSpan's Product Quality score was rated the highest by customers who have used OneSpan's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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OneSpan Product Quality Score by Industry
OneSpan's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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OneSpan Product Quality vs. Competitors
Compared to its competitors, OneSpan's Product Quality score is rated right above Docusign.
| COMPANY | Product Quality Score | |
|---|---|---|
| OneSpan | 4.3/5 |
| Docusign | 4.1/5 |
| ThreatMetrix | 1.5/5 |
| Transmit Security | N/A |
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OneSpan Pricing
OneSpan ROI & Value For Money
4.1/5
OneSpan has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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OneSpan Pricing Plans
OneSpan has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, OneSpan uses a subscription model.
Who Uses OneSpan?
Small Businesses
Medium Businesses
Large Enterprises
OneSpan Pricing vs. Competitors
Compared to its competitors, OneSpan's ROI score is rated right above Docusign, and is preceded by ThreatMetrix.
| COMPANY | Pricing Score | |
|---|---|---|
| ThreatMetrix | 4.5/5 |
| OneSpan | 4.1/5 |
| Docusign | 3.9/5 |
| Transmit Security | N/A |
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OneSpan Customer Satisfaction (CSAT)
OneSpan Customer Satisfaction (CSAT) Score
66 / 100
OneSpan has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OneSpan Customer Satisfaction vs. Competitors
Compared to its competitors, OneSpan's Customer Satisfaction score is rated right above ThreatMetrix, and is preceded by Docusign.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Docusign | 72% |
| OneSpan | 66% |
| ThreatMetrix | 0% |
| Transmit Security | 0% |
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OneSpan Customer Service
3.6/5
OneSpan has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About OneSpan's Customer Service
Address
121 W Wacker Dr, Chicago, IL 60601
Website
https://www.onespan.com/
OneSpan Customer Service vs. Competitors
Compared to its competitors, OneSpan's Customer Service score is rated right above Transmit Security, and is preceded by Docusign.
| COMPANY | Customer Service Score | |
|---|---|---|
| ThreatMetrix | 4.5/5 |
| Docusign | 3.8/5 |
| OneSpan | 3.6/5 |
| Transmit Security | N/A |
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OneSpan as an Employer
4.2/5
OneSpan has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
OneSpan scored a 49 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of OneSpan would recommend the brand to a friend. ENPS measures how likely OneSpan employees would recommend working at OneSpan to a friend.
Net Promoter Score
49
NPS Score
| 67% | Promoters |
|---|---|
| 15% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
