0
NPS
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Opera Software
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About Opera Software's Brand
Opera is one of the world’s leading browser providers. Among its major competitors, Opera Software is ranked in 2nd place for NPS while Mozilla is 1st.Their current market cap is $1.19B
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Opera Software Ranking
- #2 / 2 of its competitors
Opera Software NPS
Opera Software's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Opera Software's customers would recommend using the product based on a scale of -100 to 100.
Opera Software Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Opera Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Sep 2022 -25 | Sep 2022 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
Opera Software is ranked second for NPS among its competitors. Mozilla comes in first. Among those competitors, it is the second most valued company.
Opera Software |  Mozilla | |
| Global Ranking | #- | #358 |
| NPS | 0 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.19B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Opera Software NPS by Gender
Opera Software's NPS was rated 0 by Male customers on Comparably.
Male
0
Opera Software's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Opera Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Opera Software NPS vs. Competitors
Compared to its competitors, Opera Software's NPS is rated right below Mozilla.
| COMPANY | NPS Score | |
|---|---|---|
| Mozilla | 36 |
| Opera Software | 0 |
Opera Software Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Opera Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Opera Software Customer Loyalty Score by Gender
Opera Software's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Opera Software Customer Loyalty vs. Competitors
Compared to its competitors, Opera Software's Customer Loyalty score is rated right below Mozilla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mozilla | 79% |
| Opera Software | 73% |
Unlock Opera Software Customer Loyalty vs. Competitors Data
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Opera Software Product Quality
3.3/5
Opera Software has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Opera Software Product Information
Opera Software’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.opera.com
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
SaaS
Quick Insights into Opera Software Product Quality
Opera Software's Product Quality score was rated highest by Male customers.
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Ranked Opera Software Product Quality the Highest
Opera Software Product Quality Score by Gender
Opera Software's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Opera Software Product Quality vs. Competitors
Compared to its competitors, Opera Software's Product Quality score is rated right below Mozilla.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mozilla | 4.1/5 |
| Opera Software | 3.3/5 |
Unlock Opera Software Product Quality vs. Competitors Data
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Opera Software Pricing
Opera Software ROI & Value For Money
3.2/5
Opera Software has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Opera Software ROI
Opera Software's ROI score was rated highest by Male customers.
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Ranked Opera Software ROI the Highest
Opera Software ROI Score by Gender
Opera Software's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Opera Software Pricing vs. Competitors
Compared to its competitors, Opera Software's ROI score is rated right below Mozilla.
| COMPANY | Pricing Score | |
|---|---|---|
| Mozilla | 4.1/5 |
| Opera Software | 3.2/5 |
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Opera Software Customer Satisfaction (CSAT)
Opera Software Customer Satisfaction (CSAT) Score
80 / 100
Opera Software has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Opera Software Customer Satisfaction
Opera Software's Customer Satisfaction score was rated highest by Male customers.
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Ranked Opera Software Customer Satisfaction the Highest
Opera Software Customer Satisfaction Score by Gender
Opera Software's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Opera Software.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Opera Software Customer Satisfaction vs. Competitors
Compared to its competitors, Opera Software's Customer Satisfaction score is rated right above Mozilla.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Opera Software | 80% |
| Mozilla | 78% |
Unlock Opera Software Customer Satisfaction vs. Competitors Data
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Opera Software Customer Service
3.2/5
Opera Software has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Opera Software's Customer Service
Address
0484 Norway
Website
http://www.opera.com
Phone Number
+47 2369 2400
Opera Software's Social Links
Quick Insights into Opera Software Customer Service
Opera Software's Customer Service score was rated highest by Male customers.
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Ranked Opera Software Customer Service the Highest
Opera Software Customer Service Score by Gender
Opera Software's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Opera Software Customer Service vs. Competitors
Compared to its competitors, Opera Software's Customer Service score is rated right below Mozilla.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mozilla | 3.9/5 |
| Opera Software | 3.2/5 |
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Opera Software as an Employer
3.7/5
Opera Software has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Opera Software scored a 0 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Opera Software would recommend the brand to a friend. ENPS measures how likely Opera Software employees would recommend working at Opera Software to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
