100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Opus Interactive
Marketing or Exec? Claim Your Free Account
About Opus Interactive's Brand
Cloud Hosting, Managed Services and Colocation. Among its major competitors, Opus Interactive is ranked in 1st place for NPS while Rackspace Technology is 2nd, and ViaWest is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Opus Interactive Ranking
- #1 / 3 of its competitors
Opus Interactive NPS
Opus Interactive's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Opus Interactive's customers would recommend using the product based on a scale of -100 to 100.
Opus Interactive Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Opus Interactive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
How Other Brands Compare
Opus Interactive is ranked first for NPS among its competitors. Rackspace Technology and ViaWest come in second and third.
Opus Interactive |  Rackspace Technology |  ViaWest | |
| Global Ranking | #- | #584 | #- |
| NPS | 100 | 17 | - |
| Valuation Updated every 24 hours for public companies | - | $444.14M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Opus Interactive NPS vs. Competitors
Compared to its competitors, Opus Interactive's NPS is rated right above Rackspace Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Opus Interactive | 100 |
| Rackspace Technology | 17 |
| ViaWest | N/A |
Opus Interactive Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Opus Interactive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Opus Interactive Customer Loyalty vs. Competitors
Compared to its competitors, Opus Interactive's Customer Loyalty score is rated right above Rackspace Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Opus Interactive | 100% |
| Rackspace Technology | 71% |
| ViaWest | N/A |
Unlock Opus Interactive Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Opus Interactive Customer Loyalty vs. Competitors data and gain insights into your customers today.
Opus Interactive Product Quality
4/5
Opus Interactive has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Opus Interactive's overall Product Quality score rated by its users and customers.
Opus Interactive Product Information
Opus Interactive’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
SaaS
Opus Interactive Product Quality vs. Competitors
Compared to its competitors, Opus Interactive's Product Quality score is rated right above Rackspace Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Opus Interactive | 4/5 |
| Rackspace Technology | 3.7/5 |
| ViaWest | N/A |
Unlock Opus Interactive Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Opus Interactive Product Quality vs. Competitors data and gain insights into your customers today.
Opus Interactive Pricing
Opus Interactive ROI & Value For Money
5/5
Opus Interactive has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Opus Interactive's overall ROI score rated by its users and customers.
Opus Interactive Pricing vs. Competitors
Compared to its competitors, Opus Interactive's ROI score is rated right above Rackspace Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Opus Interactive | 5/5 |
| Rackspace Technology | 3.4/5 |
| ViaWest | N/A |
Unlock Opus Interactive ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Opus Interactive ROI vs. Competitors data and gain insights into your customers today.
Opus Interactive Customer Satisfaction (CSAT)
Opus Interactive Customer Satisfaction (CSAT) Score
100 / 100
Opus Interactive has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Opus Interactive Customer Satisfaction vs. Competitors
Compared to its competitors, Opus Interactive's Customer Satisfaction score is rated right above Rackspace Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Opus Interactive | 100% |
| Rackspace Technology | 61% |
| ViaWest | 0% |
Unlock Opus Interactive Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Opus Interactive Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Opus Interactive Customer Service
5/5
Opus Interactive has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Opus Interactive's overall Customer Service score rated by its users and customers.
About Opus Interactive's Customer Service
Address
8135 NE Evergreen Parkway, Hillsboro, OR 97124
Website
http://www.opusinteractive.com
Phone Number
5039726677
Opus Interactive Customer Service vs. Competitors
Compared to its competitors, Opus Interactive's Customer Service score is rated right above Rackspace Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Opus Interactive | 5/5 |
| Rackspace Technology | 3.2/5 |
| ViaWest | N/A |
Unlock Opus Interactive Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Opus Interactive Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Opus Interactive scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Opus Interactive would recommend the brand to a friend. ENPS measures how likely Opus Interactive employees would recommend working at Opus Interactive to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
