-100
NPS
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ORIG3N
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About ORIG3N's Brand
Giving everyone the ability to participate in the future of medicine. Among its major competitors, ORIG3N is ranked in 3rd place for NPS while Audentes Therapeutics is 1st, and 23andMe is 2nd.Their current valuation is $95.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ORIG3N Ranking
- #3 / 4 of its competitors
ORIG3N NPS
ORIG3N's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ORIG3N's customers would recommend using the product based on a scale of -100 to 100.
ORIG3N Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ORIG3N NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
How Other Brands Compare
ORIG3N is ranked third for NPS among its competitors. Audentes Therapeutics and 23andMe come in first and second, with Athletigen coming in at #4. Among those competitors, it is the third most valued company behind Audentes Therapeutics.
ORIG3N |  23andMe |  Audentes Therapeutics |  Athletigen | |
| Global Ranking | #- | #643 | #- | #- |
| NPS | -100 | 12 | 100 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $95.00M | $2.50B | $2.73B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ORIG3N NPS vs. Competitors
Compared to its competitors, ORIG3N's NPS is rated right above Athletigen, and is preceded by 23andMe.
| COMPANY | NPS Score | |
|---|---|---|
| Audentes Therapeutics | 100 |
| 23andMe | 12 |
| ORIG3N | -100 |
| Athletigen | -100 |
ORIG3N Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ORIG3N users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ORIG3N Customer Loyalty vs. Competitors
Compared to its competitors, ORIG3N's Customer Loyalty score is rated right above Athletigen, and is preceded by 23andMe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 23andMe | 65% |
| ORIG3N | 10% |
| Athletigen | 10% |
| Audentes Therapeutics | N/A |
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ORIG3N Product Quality
1.5/5
ORIG3N has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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ORIG3N Product Information
ORIG3N’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.orig3n.com
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
ORIG3N Product Quality vs. Competitors
Compared to its competitors, ORIG3N's Product Quality score is rated right above Athletigen, and is preceded by 23andMe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Audentes Therapeutics | 5/5 |
| 23andMe | 3.7/5 |
| ORIG3N | 1.5/5 |
| Athletigen | 1.5/5 |
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ORIG3N Pricing
ORIG3N ROI & Value For Money
1.5/5
ORIG3N has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ORIG3N Pricing vs. Competitors
Compared to its competitors, ORIG3N's ROI score is rated right above Athletigen, and is preceded by 23andMe.
| COMPANY | Pricing Score | |
|---|---|---|
| 23andMe | 3.3/5 |
| ORIG3N | 1.5/5 |
| Athletigen | 1.5/5 |
| Audentes Therapeutics | N/A |
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ORIG3N Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ORIG3N Customer Satisfaction vs. Competitors
Compared to its competitors, ORIG3N's Customer Satisfaction score is rated right above Athletigen, and is preceded by Audentes Therapeutics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 23andMe | 60% |
| Audentes Therapeutics | 0% |
| ORIG3N | 0% |
| Athletigen | 0% |
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ORIG3N Customer Service
1.5/5
ORIG3N has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About ORIG3N's Customer Service
Address
27 Drydock Ave, Boston, MA
Website
http://www.orig3n.com
Phone Number
617-943-7800
ORIG3N Customer Service vs. Competitors
Compared to its competitors, ORIG3N's Customer Service score is rated right above Athletigen, and is preceded by 23andMe.
| COMPANY | Customer Service Score | |
|---|---|---|
| 23andMe | 3.3/5 |
| ORIG3N | 1.5/5 |
| Athletigen | 1.5/5 |
| Audentes Therapeutics | N/A |
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Consumer vs. Employees
ORIG3N scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ORIG3N would recommend the brand to a friend. ENPS measures how likely ORIG3N employees would recommend working at ORIG3N to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
