100
NPS
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OUTSOURCING
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About OUTSOURCING's Brand
Provider of technology outsourcing services. The company engages in the provision of technology outsourcing services to the manufacturing companies in Japan. Among its major competitors, OUTSOURCING is ranked in 1st place for NPS while Smartsheet is 2nd, and Industry is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
OUTSOURCING Ranking
- #1 / 3 of its competitors
OUTSOURCING NPS
OUTSOURCING's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether OUTSOURCING's customers would recommend using the product based on a scale of -100 to 100.
OUTSOURCING Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
OUTSOURCING NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
OUTSOURCING is ranked first for NPS among its competitors. Smartsheet and Industry come in second and third.
OUTSOURCING |  Smartsheet |  Industry | |
| Global Ranking | #- | #467 | #- |
| NPS | 100 | 35 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.77B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OUTSOURCING NPS vs. Competitors
Compared to its competitors, OUTSOURCING's NPS is rated right above Smartsheet.
| COMPANY | NPS Score | |
|---|---|---|
| OUTSOURCING | 100 |
| Smartsheet | 35 |
| Industry | N/A |
OUTSOURCING Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OUTSOURCING users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OUTSOURCING Customer Loyalty vs. Competitors
Compared to its competitors, OUTSOURCING's Customer Loyalty score is rated right above Smartsheet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OUTSOURCING | 100% |
| Smartsheet | 96% |
| Industry | N/A |
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OUTSOURCING Product Quality
5/5
OUTSOURCING has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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OUTSOURCING Product Information
OUTSOURCING’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.outsourcing.co.jp
- Company Size
- 10,000+ Employees
OUTSOURCING Product Quality vs. Competitors
Compared to its competitors, OUTSOURCING's Product Quality score is rated right above Smartsheet.
| COMPANY | Product Quality Score | |
|---|---|---|
| OUTSOURCING | 5/5 |
| Smartsheet | 4.3/5 |
| Industry | N/A |
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OUTSOURCING Pricing
OUTSOURCING ROI & Value For Money
5/5
OUTSOURCING has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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OUTSOURCING Pricing vs. Competitors
Compared to its competitors, OUTSOURCING's ROI score is rated right above Smartsheet.
| COMPANY | Pricing Score | |
|---|---|---|
| OUTSOURCING | 5/5 |
| Smartsheet | 4.3/5 |
| Industry | N/A |
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OUTSOURCING Customer Satisfaction (CSAT)
OUTSOURCING Customer Satisfaction (CSAT) Score
100 / 100
OUTSOURCING has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OUTSOURCING Customer Satisfaction vs. Competitors
Compared to its competitors, OUTSOURCING's Customer Satisfaction score is rated right above Smartsheet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| OUTSOURCING | 100% |
| Smartsheet | 84% |
| Industry | 0% |
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OUTSOURCING Customer Service
5/5
OUTSOURCING has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About OUTSOURCING's Customer Service
Address
5F, Marunouchi Trust Tower Main, 1-8-3, Marunouchi, Tokyo, 100-0005
Website
www.outsourcing.co.jp
Phone Number
7
OUTSOURCING Customer Service vs. Competitors
Compared to its competitors, OUTSOURCING's Customer Service score is rated right above Smartsheet.
| COMPANY | Customer Service Score | |
|---|---|---|
| OUTSOURCING | 5/5 |
| Smartsheet | 4.3/5 |
| Industry | N/A |
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