-16
NPS
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Papa John's
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About Papa John's' Brand
Operator of a pizza delivery chain. The company operates a chain of pizza restaurants and delivery stores under franchise agreement across Russia. Among its major competitors, Papa John's is ranked in 3rd place for NPS while Domino's Pizza is 1st, and Pizza Hut is 2nd.Their current market cap is $2.92B
Brand at a Glance
56%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Papa John's Ranking
- #3 / 3 of its competitors
Papa John's NPS
Papa John's's Net Promoter Score (NPS) is a -16 with 30% Promoters, 24% Passives, and 46% Detractors. Net Promoter Score tracks whether Papa John's's customers would recommend using the product based on a scale of -100 to 100.
Papa John's Overall NPS
| 30% | Promoters |
|---|---|
| 24% | Passives |
| 46% | Detractors |
Papa John's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -27 | Mar 2023 | -27 |
May 2023 -27 | May 2023 | -27 |
Aug 2023 -30 | Aug 2023 | -30 |
Sep 2023 -30 | Sep 2023 | -30 |
Oct 2023 -28 | Oct 2023 | -28 |
Nov 2023 -29 | Nov 2023 | -29 |
Jan 2024 -25 | Jan 2024 | -25 |
Feb 2024 -21 | Feb 2024 | -21 |
Jul 2024 -20 | Jul 2024 | -20 |
Aug 2024 -20 | Aug 2024 | -20 |
Jan 2025 -19 | Jan 2025 | -19 |
Mar 2025 -16 | Mar 2025 | -16 |
How Other Brands Compare
Papa John's is ranked third for NPS among its competitors. Domino's Pizza and Pizza Hut come in first and second. Among those competitors, it is the third most valued company behind Pizza Hut.
Papa John's |  Domino's Pizza |  Pizza Hut | |
| Global Ranking | #- | #115 | #153 |
| NPS | -16 | 17 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.92B | $14.27B | $33.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Papa John's NPS by Gender
Female customers rated Papa John's's NPS 18 points higher than Male customers.
Male
-56
Papa John's's NPS was rated -56 by Male customers on Comparably.
11%
Promoters
22%
Passives
67%
Detractors
Female
-38
Papa John's's NPS was rated -38 by Female customers on Comparably.
12%
Promoters
38%
Passives
50%
Detractors
Papa John's NPS by Ethnicity
Papa John's's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other -100 | Other | -100 |
Papa John's NPS by Age
Papa John's's NPS was rated -15 points by customers ages 18-25 on Comparably.
Papa John's NPS by Usage
Papa John's's NPS was rated the highest by customers who have used Papa John's's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years -33 | Over 10 Years | -33 |
Papa John's NPS vs. Competitors
Compared to its competitors, Papa John's's NPS is rated right below Pizza Hut.
| COMPANY | NPS Score | |
|---|---|---|
| Domino's Pizza | 17 |
| Pizza Hut | 5 |
| Papa John's | -16 |
Papa John's Customer Reviews
Out of the 6 Papa John's customer reviews 5 were positive and 1 was constructive. Papa John's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Papa John's Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Papa John's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Papa John's Customer Loyalty Score by Gender
Female customers rated Papa John's's Customer Loyalty score 4% higher than Male customers.
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Male
40%
Yes
Female
44%
Yes
Papa John's Customer Loyalty Score by Ethnicity
Papa John's's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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55
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
10
out of 100
Other
Papa John's Customer Loyalty Score by Age
Papa John's's Customer Loyalty score was rated 49% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
Papa John's Customer Loyalty Score by Usage
Papa John's's Customer Loyalty score was rated the highest by customers who have used Papa John's's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Papa John's Customer Loyalty Score by Industry
Papa John's's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Papa John's Customer Loyalty vs. Competitors
Compared to its competitors, Papa John's's Customer Loyalty score is rated right below Pizza Hut.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Domino's Pizza | 76% |
| Pizza Hut | 74% |
| Papa John's | 56% |
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Papa John's Product Quality
2.7/5
Papa John's has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Papa John's Product Information
Papa John's’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Papa John's's product the highest. Reviewers from the Tech industry rated Papa John's the lowest at 1.6.
- Website
- www.papajohns.ru
- Company Size
- 1,001-5,000 Employees
Quick Insights into Papa John's Product Quality
Papa John's's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Papa John's Product Quality the Highest
Ranked Papa John's Product Quality the Lowest
Papa John's Product Quality Score by Gender
Papa John's's Product Quality score was rated 2.2 by both Female and Male customers on Comparably.
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Male
2.2/5
Female
2.2/5
Papa John's Product Quality Score by Ethnicity
Papa John's's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 1.5 | Other | 1.5 |
Papa John's Product Quality Score by Age
Papa John's's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Papa John's Product Quality Score by Usage
Papa John's's Product Quality score was rated the highest by customers who have used Papa John's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Papa John's Product Quality Score by Industry
Papa John's's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Papa John's Product Quality vs. Competitors
Compared to its competitors, Papa John's's Product Quality score is rated right below Pizza Hut.
| COMPANY | Product Quality Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.6/5 |
| Papa John's | 2.7/5 |
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Papa John's Pricing
Papa John's ROI & Value For Money
2.7/5
Papa John's has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Papa John's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Papa John's.
Quick Insights into Papa John's ROI
Papa John's's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Papa John's ROI the Highest
Ranked Papa John's ROI the Lowest
Papa John's ROI Score by Gender
Female customers rated Papa John's's ROI score 0.3 stars higher than Male customers.
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Male
2/5
Female
2.3/5
Papa John's ROI Score by Ethnicity
Papa John's's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.5 | Other | 1.5 |
Papa John's ROI Score by Age
Papa John's's ROI score was rated 3.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Papa John's ROI Score by Usage
Papa John's's ROI score was rated the highest by customers who have used Papa John's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Papa John's ROI Score by Industry
Papa John's's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Papa John's Pricing vs. Competitors
Compared to its competitors, Papa John's's ROI score is rated right below Pizza Hut.
| COMPANY | Pricing Score | |
|---|---|---|
| Domino's Pizza | 3.6/5 |
| Pizza Hut | 3.3/5 |
| Papa John's | 2.7/5 |
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Papa John's Customer Satisfaction (CSAT)
Papa John's Customer Satisfaction (CSAT) Score
47 / 100
Papa John's has an overall Customer Satisfaction score of 47 rated by its users and customers.
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Very Satisfied
21%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
3%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Papa John's Customer Satisfaction
Papa John's's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Papa John's Customer Satisfaction the Highest
Ranked Papa John's Customer Satisfaction the Lowest
Papa John's Customer Satisfaction Score by Gender
Female customers rated Papa John's's Customer Satisfaction score 4 points higher than Male customers.
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34 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 44% |
38 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 37% |
Papa John's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Papa John's' Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
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30 / 100
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Papa John's' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Papa John's' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Papa John's Customer Satisfaction Score by Age
Papa John's's Customer Satisfaction score was rated 57 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 57% |
Papa John's Customer Satisfaction Score by Usage
Papa John's's Customer Satisfaction score was rated the highest by customers who have used Papa John's's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Papa John's Customer Satisfaction Score by Industry
Papa John's's Customer Satisfaction score was rated 33 points by both Accounting and Tech industry customers.
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"label": "Tech",
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"label": "Accounting",
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}Papa John's Customer Satisfaction vs. Competitors
Compared to its competitors, Papa John's's Customer Satisfaction score is rated right below Pizza Hut.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 75% |
| Pizza Hut | 68% |
| Papa John's | 47% |
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Papa John's Customer Service
2.9/5
Papa John's has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Papa John's's Customer Service
Address
, Moscow,
Website
www.papajohns.ru
Quick Insights into Papa John's Customer Service
Papa John's's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Papa John's Customer Service the Highest
Ranked Papa John's Customer Service the Lowest
Papa John's Customer Service Score by Gender
Female customers rated Papa John's's Customer Service score 0.4 stars higher than Male customers.
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Male
2.4/5
Female
2.8/5
Papa John's Customer Service Score by Ethnicity
Papa John's's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
Papa John's Customer Service Score by Age
Papa John's's Customer Service score was rated 3.3 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Papa John's Customer Service Score by Usage
Papa John's's Customer Service score was rated the highest by customers who have used Papa John's's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Papa John's Customer Service Score by Industry
Papa John's's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Papa John's Customer Service vs. Competitors
Compared to its competitors, Papa John's's Customer Service score is rated right below Pizza Hut.
| COMPANY | Customer Service Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.4/5 |
| Papa John's | 2.9/5 |
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Papa John's as an Employer
3.3/5
Papa John's has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Papa John's scored a -16 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Papa John's would recommend the brand to a friend. ENPS measures how likely Papa John's employees would recommend working at Papa John's to a friend.
Net Promoter Score
-16
NPS Score
| 30% | Promoters |
|---|---|
| 24% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 32% | Promoters |
|---|---|
| 19% | Passive |
| 49% | Detractors |
