20
NPS
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PARC
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About PARC's Brand
PARC provides custom R&D services, technology, expertise, best-practices, and intellectual property to Fortune 500 and Global 1000 companies Among its major competitors, PARC is ranked in 2nd place for NPS while The Walt Disney Company is 1st, and Sea world is 3rd.
Brand at a Glance
87%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
PARC Ranking
- #2 / 4 of its competitors
PARC NPS
PARC's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether PARC's customers would recommend using the product based on a scale of -100 to 100.
PARC Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
PARC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Oct 2023 50 | Oct 2023 | 50 |
Jan 2024 20 | Jan 2024 | 20 |
How Other Brands Compare
PARC is ranked second for NPS among its competitors. The Walt Disney Company and Sea world come in first and third, with About Flags, Inc. coming in at #4.
PARC |  The Walt Disney Company |  Sea world |  About Flags, Inc. | |
| Global Ranking | #- | #13 | #- | #- |
| NPS | 20 | 38 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $343.03B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PARC NPS vs. Competitors
Compared to its competitors, PARC's NPS is rated right above Sea world, and is preceded by The Walt Disney Company.
| COMPANY | NPS Score | |
|---|---|---|
| The Walt Disney Company | 38 |
| PARC | 20 |
| Sea world | N/A |
PARC Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of PARC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PARC Customer Loyalty vs. Competitors
Compared to its competitors, PARC's Customer Loyalty score is rated right above The Walt Disney Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PARC | 87% |
| The Walt Disney Company | 83% |
| Sea world | N/A |
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PARC Product Quality
3.6/5
PARC has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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PARC Product Information
PARC’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.parc.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Business Services
Hardware and Devices
PARC Product Quality vs. Competitors
Compared to its competitors, PARC's Product Quality score is rated right above Sea world, and is preceded by The Walt Disney Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Walt Disney Company | 4.1/5 |
| PARC | 3.6/5 |
| Sea world | N/A |
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PARC Pricing
PARC ROI & Value For Money
3.2/5
PARC has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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PARC Pricing vs. Competitors
Compared to its competitors, PARC's ROI score is rated right above Sea world, and is preceded by The Walt Disney Company.
| COMPANY | Pricing Score | |
|---|---|---|
| The Walt Disney Company | 3.7/5 |
| PARC | 3.2/5 |
| Sea world | N/A |
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PARC Customer Satisfaction (CSAT)
PARC Customer Satisfaction (CSAT) Score
60 / 100
PARC has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PARC Customer Satisfaction vs. Competitors
Compared to its competitors, PARC's Customer Satisfaction score is rated right above Sea world, and is preceded by The Walt Disney Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Walt Disney Company | 77% |
| PARC | 60% |
| Sea world | 0% |
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PARC Customer Service
3.2/5
PARC has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About PARC's Customer Service
Address
3333 Coyote Hill Road, Palo Alto, CA 94304
Website
http://www.parc.com
Phone Number
6508124959
PARC Customer Service vs. Competitors
Compared to its competitors, PARC's Customer Service score is rated right above Sea world, and is preceded by The Walt Disney Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Walt Disney Company | 4.1/5 |
| PARC | 3.2/5 |
| Sea world | N/A |
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PARC as an Employer
4.3/5
PARC has a 4.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
PARC scored a 20 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of PARC would recommend the brand to a friend. ENPS measures how likely PARC employees would recommend working at PARC to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
