100
NPS
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Pathfinder International
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About Pathfinder International's Brand
Pathfinder International champions sexual and reproductive health and rights worldwide, mobilizing communities Among its major competitors, Pathfinder International is ranked in 1st place for NPS while FHI 360 is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
3/5
Customer Service
Pathfinder International Ranking
- #1 / 2 of its competitors
Pathfinder International NPS
Pathfinder International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Pathfinder International's customers would recommend using the product based on a scale of -100 to 100.
Pathfinder International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Pathfinder International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
How Other Brands Compare
Pathfinder International is ranked first for NPS among its competitors. FHI 360 comes in second.
Pathfinder International |  FHI 360 | |
| Global Ranking | #- | #865 |
| NPS | 100 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pathfinder International NPS vs. Competitors
Compared to its competitors, Pathfinder International's NPS is rated right above FHI 360.
| COMPANY | NPS Score | |
|---|---|---|
| Pathfinder International | 100 |
| FHI 360 | 34 |
Pathfinder International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pathfinder International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pathfinder International Customer Loyalty vs. Competitors
Compared to its competitors, Pathfinder International's Customer Loyalty score is rated right above FHI 360.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pathfinder International | 100% |
| FHI 360 | 82% |
Unlock Pathfinder International Customer Loyalty vs. Competitors Data
VS
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Pathfinder International Product Quality
5/5
Pathfinder International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Pathfinder International Product Information
Pathfinder International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.pathfinder.org/
- Company Size
- 5,001-10,000 Employees
Pathfinder International Product Quality vs. Competitors
Compared to its competitors, Pathfinder International's Product Quality score is rated right above FHI 360.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pathfinder International | 5/5 |
| FHI 360 | 4.4/5 |
Unlock Pathfinder International Product Quality vs. Competitors Data
VS
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Pathfinder International Pricing
Pathfinder International ROI & Value For Money
4.5/5
Pathfinder International has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Pathfinder International Pricing vs. Competitors
Compared to its competitors, Pathfinder International's ROI score is rated right above FHI 360.
| COMPANY | Pricing Score | |
|---|---|---|
| Pathfinder International | 4.5/5 |
| FHI 360 | 4/5 |
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VS
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Pathfinder International Customer Satisfaction (CSAT)
Pathfinder International Customer Satisfaction (CSAT) Score
100 / 100
Pathfinder International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pathfinder International Customer Satisfaction vs. Competitors
Compared to its competitors, Pathfinder International's Customer Satisfaction score is rated right above FHI 360.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pathfinder International | 100% |
| FHI 360 | 87% |
Unlock Pathfinder International Customer Satisfaction vs. Competitors Data
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Pathfinder International Customer Service
3/5
Pathfinder International has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Pathfinder International's Customer Service
Address
9 Galen Street Suite 217, Watertown, MA
Website
http://www.pathfinder.org/
Phone Number
6179243833
Pathfinder International Customer Service vs. Competitors
Compared to its competitors, Pathfinder International's Customer Service score is rated right below FHI 360.
| COMPANY | Customer Service Score | |
|---|---|---|
| FHI 360 | 4.1/5 |
| Pathfinder International | 3/5 |
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Pathfinder International as an Employer
3.7/5
Pathfinder International has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Pathfinder International scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Pathfinder International would recommend the brand to a friend. ENPS measures how likely Pathfinder International employees would recommend working at Pathfinder International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
