-100
NPS
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PAX Labs
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About PAX Labs' Brand
PAX is a leading consumer technology company in the cannabis industry. Among its major competitors, PAX Labs is ranked in 4th place for NPS while Altria is 1st, and Reynolds American is 2nd.Their current valuation is $1.70B
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
PAX Labs Ranking
- #3 / 4 of its competitors
PAX Labs NPS
PAX Labs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PAX Labs's customers would recommend using the product based on a scale of -100 to 100.
PAX Labs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PAX Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
How Other Brands Compare
PAX Labs is ranked third for NPS among its competitors. Altria and Reynolds American come in first and second, with Vector Group Ltd. coming in at #4. Among those competitors, it is the lowest valued company behind Altria.
PAX Labs |  Altria |  Vector Group Ltd. |  Reynolds American | |
| Global Ranking | #- | #616 | #- | #- |
| NPS | -100 | 26 | - | 19 |
| Valuation Updated every 24 hours for public companies | $1.70B | $94.79B | $2.17B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAX Labs NPS vs. Competitors
Compared to its competitors, PAX Labs's NPS is rated right below British American Tobacco.
| COMPANY | NPS Score | |
|---|---|---|
| Altria | 26 |
| Reynolds American | 19 |
 | British American Tobacco | 3 |
| PAX Labs | -100 |
PAX Labs Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of PAX Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PAX Labs Customer Loyalty vs. Competitors
Compared to its competitors, PAX Labs's Customer Loyalty score is rated right below Reynolds American.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| British American Tobacco | 83% |
| Altria | 73% |
| Reynolds American | 72% |
| PAX Labs | 10% |
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PAX Labs Product Quality
4/5
PAX Labs has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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PAX Labs Product Information
PAX Labs’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.paxvapor.com/
- Company Size
- 51-200 Employees
Industry
Tech
PAX Labs Product Quality vs. Competitors
Compared to its competitors, PAX Labs's Product Quality score is rated right above British American Tobacco, and is preceded by Reynolds American.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reynolds American | 4.1/5 |
| PAX Labs | 4/5 |
| British American Tobacco | 3.9/5 |
| Altria | 3.8/5 |
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PAX Labs Pricing
PAX Labs ROI & Value For Money
2.5/5
PAX Labs has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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PAX Labs Pricing vs. Competitors
Compared to its competitors, PAX Labs's ROI score is rated right below Altria.
| COMPANY | Pricing Score | |
|---|---|---|
| Reynolds American | 3.8/5 |
| British American Tobacco | 3.7/5 |
| Altria | 3.6/5 |
| PAX Labs | 2.5/5 |
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PAX Labs Customer Satisfaction (CSAT)
PAX Labs Customer Satisfaction (CSAT) Score
100 / 100
PAX Labs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAX Labs Customer Satisfaction vs. Competitors
Compared to its competitors, PAX Labs's Customer Satisfaction score is rated right above British American Tobacco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PAX Labs | 100% |
| British American Tobacco | 82% |
| Reynolds American | 76% |
| Altria | 66% |
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PAX Labs Customer Service
2.5/5
PAX Labs has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About PAX Labs's Customer Service
Address
660 Alabama Street, San Francisco, CA 94110
Website
https://www.paxvapor.com/
Phone Number
7733202206
PAX Labs Customer Service vs. Competitors
Compared to its competitors, PAX Labs's Customer Service score is rated right below Reynolds American.
| COMPANY | Customer Service Score | |
|---|---|---|
| Altria | 3.8/5 |
| British American Tobacco | 3.7/5 |
| Reynolds American | 3.7/5 |
| PAX Labs | 2.5/5 |
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Consumer vs. Employees
PAX Labs scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of PAX Labs would recommend the brand to a friend. ENPS measures how likely PAX Labs employees would recommend working at PAX Labs to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
