100
NPS
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Payara
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About Payara's Brand
Payara creates world-class enterprise software that is loved by our users and customers. From being "born global" in 2016, Payara has worked hard to create a diverse and inclusive global remote working environment for our "Payarans" all over the world. Through steady organic growth, we have created a stable, sustainable and mission driven business – an achievement that was recognised in 2021 when we were awarded the UK's premier business award, the Queen's Award for Enterprise, for International Trade. Among its major competitors, Payara is ranked in 1st place for NPS while Red Hat is 2nd, and Oracle is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Payara Ranking
- #1 / 4 of its competitors
Payara NPS
Payara's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Payara's customers would recommend using the product based on a scale of -100 to 100.
Payara Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Payara NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Payara is ranked first for NPS among its competitors. Red Hat and Oracle come in second and third, with Tomitribe coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Payara Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Payara users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Payara Customer Loyalty vs. Competitors
Compared to its competitors, Payara's Customer Loyalty score is rated right above Red Hat.
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VS
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Payara Product Quality
5/5
Payara has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Payara Product Information
Payara’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.payara.fish
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Payara Product Quality vs. Competitors
Compared to its competitors, Payara's Product Quality score is rated right above Red Hat.
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VS
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Payara Pricing
Payara ROI & Value For Money
5/5
Payara has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Payara Pricing vs. Competitors
Compared to its competitors, Payara's ROI score is rated right above Red Hat.
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VS
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Payara Customer Satisfaction (CSAT)
Payara Customer Satisfaction (CSAT) Score
100 / 100
Payara has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Payara Customer Satisfaction vs. Competitors
Compared to its competitors, Payara's Customer Satisfaction score is rated right above Red Hat.
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Payara Customer Service
5/5
Payara has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Payara's Customer Service
Address
Malvern Hills Science Park, WR14 3SZ United Kingdom
Website
http://www.payara.fish
Payara's Social Links
Payara Customer Service vs. Competitors
Compared to its competitors, Payara's Customer Service score is rated right above Red Hat.
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Payara as an Employer
4.7/5
Payara has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Payara scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Payara would recommend the brand to a friend. ENPS measures how likely Payara employees would recommend working at Payara to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
