11
NPS
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PDI,Inc.
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About PDI,Inc. Brand
PDI Inc. is a leading health care commercialization company. Among its major competitors, PDI,Inc. is ranked in 2nd place for NPS while ZS is 1st.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
PDI,Inc. Ranking
- #2 / 2 of its competitors
PDI,Inc. NPS
PDI,Inc.'s Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether PDI,Inc.'s customers would recommend using the product based on a scale of -100 to 100.
PDI,Inc. Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
PDI,Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -17 | Apr 2022 | -17 |
Aug 2022 -1 | Aug 2022 | -1 |
Nov 2023 13 | Nov 2023 | 13 |
Feb 2024 11 | Feb 2024 | 11 |
How Other Brands Compare
PDI,Inc. is ranked second for NPS among its competitors. ZS comes in first.
PDI,Inc. |  ZS | |
| Global Ranking | #- | #871 |
| NPS | 11 | 18 |
| Valuation Updated every 24 hours for public companies | - | $23.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PDI,Inc. NPS by Gender
PDI,Inc.'s NPS was rated -67 by Female customers on Comparably.
Female
-67
PDI,Inc.'s NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
PDI,Inc.'s NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
PDI,Inc. Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of PDI,Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PDI,Inc. Customer Loyalty Score by Gender
PDI,Inc.'s Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
PDI,Inc. Customer Loyalty vs. Competitors
Compared to its competitors, PDI,Inc.'s Customer Loyalty score is rated right below ZS .
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PDI,Inc. Product Quality
3.7/5
PDI,Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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PDI,Inc. Product Information
PDI,Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://pdi-inc.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into PDI,Inc. Product Quality
PDI,Inc.'s Product Quality score was rated highest by Female customers.
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Ranked PDI,Inc. Product Quality the Highest
PDI,Inc. Product Quality Score by Gender
PDI,Inc.'s Product Quality score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
PDI,Inc. Product Quality vs. Competitors
Compared to its competitors, PDI,Inc.'s Product Quality score is rated right above ZS .
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VS
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PDI,Inc. Pricing
PDI,Inc. ROI & Value For Money
3.6/5
PDI,Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into PDI,Inc. ROI
PDI,Inc.'s ROI score was rated highest by Female customers.
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Ranked PDI,Inc. ROI the Highest
PDI,Inc. ROI Score by Gender
PDI,Inc.'s ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
PDI,Inc. Pricing vs. Competitors
Compared to its competitors, PDI,Inc.'s ROI score is rated right below ZS .
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PDI,Inc. Customer Satisfaction (CSAT)
PDI,Inc. Customer Satisfaction (CSAT) Score
72 / 100
PDI,Inc. has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PDI,Inc. Customer Satisfaction
PDI,Inc.'s Customer Satisfaction score was rated highest by Female customers.
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Ranked PDI,Inc. Customer Satisfaction the Highest
PDI,Inc. Customer Satisfaction Score by Gender
PDI,Inc.'s Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
PDI,Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, PDI,Inc.'s Customer Satisfaction score is rated right above ZS .
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PDI,Inc. Customer Service
3.3/5
PDI,Inc. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About PDI,Inc.'s Customer Service
Address
Building A 300 Interpace Parkway, Morris Corporate Center 1, Parsippany, NJ 07054
Website
http://pdi-inc.com
Quick Insights into PDI,Inc. Customer Service
PDI,Inc.'s Customer Service score was rated highest by Female customers.
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Ranked PDI,Inc. Customer Service the Highest
PDI,Inc. Customer Service Score by Gender
PDI,Inc.'s Customer Service score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
PDI,Inc. Customer Service vs. Competitors
Compared to its competitors, PDI,Inc.'s Customer Service score is rated right below ZS .
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PDI,Inc. as an Employer
4.3/5
PDI,Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PDI,Inc. scored a 11 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PDI,Inc. would recommend the brand to a friend. ENPS measures how likely PDI,Inc. employees would recommend working at PDI,Inc. to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
