-54
NPS
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PeaceHealth
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About PeaceHealth's Brand
Peace Health Among its major competitors, PeaceHealth is ranked in 3rd place for NPS while Stanford health care is 1st, and Kaiser Permanente is 2nd.
Brand at a Glance
59%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
PeaceHealth CMO
PeaceHealth Ranking
- #3 / 4 of its competitors
PeaceHealth NPS
PeaceHealth's Net Promoter Score (NPS) is a -54 with 20% Promoters, 6% Passives, and 74% Detractors. Net Promoter Score tracks whether PeaceHealth's customers would recommend using the product based on a scale of -100 to 100.
PeaceHealth Overall NPS
| 20% | Promoters |
|---|---|
| 6% | Passives |
| 74% | Detractors |
PeaceHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -53 | Mar 2024 | -53 |
Apr 2024 -51 | Apr 2024 | -51 |
Jun 2024 -54 | Jun 2024 | -54 |
Jul 2024 -54 | Jul 2024 | -54 |
Nov 2024 -54 | Nov 2024 | -54 |
Jan 2025 -56 | Jan 2025 | -56 |
Mar 2025 -56 | Mar 2025 | -56 |
May 2025 -54 | May 2025 | -54 |
Jul 2025 -55 | Jul 2025 | -55 |
Aug 2025 -55 | Aug 2025 | -55 |
Sep 2025 -57 | Sep 2025 | -57 |
Jan 2026 -55 | Jan 2026 | -55 |
How Other Brands Compare
PeaceHealth is ranked third for NPS among its competitors. Stanford health care and Kaiser Permanente come in first and second, with OHSU Tech Transfer coming in at #4.
PeaceHealth |  Kaiser Permanente |  Stanford health care |  OHSU Tech Transfer | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | -54 | 1 | 20 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PeaceHealth NPS by Gender
Male customers rated PeaceHealth's NPS 2 points higher than Female customers.
Male
-62
PeaceHealth's NPS was rated -62 by Male customers on Comparably.
19%
Promoters
0%
Passives
81%
Detractors
Female
-64
PeaceHealth's NPS was rated -64 by Female customers on Comparably.
13%
Promoters
10%
Passives
77%
Detractors
PeaceHealth NPS by Ethnicity
PeaceHealth's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -81 | Caucasian | -81 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Native American -100 | Native American | -100 |
Other -100 | Other | -100 |
PeaceHealth NPS by Age
PeaceHealth's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
PeaceHealth NPS by Usage
PeaceHealth's NPS was rated the highest by customers who have used PeaceHealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -87 | Over 10 Years | -87 |
PeaceHealth NPS vs. Competitors
Compared to its competitors, PeaceHealth's NPS is rated right below Providence Global.
| COMPANY | NPS Score | |
|---|---|---|
| Stanford health care | 20 |
| Kaiser Permanente | 1 |
 | Providence Global | N/A |
| PeaceHealth | -54 |
PeaceHealth Customer Reviews
Out of the 10 PeaceHealth customer reviews 1 was positive and 9 were constructive. PeaceHealth customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PeaceHealth Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of PeaceHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PeaceHealth Customer Loyalty Score by Gender
Female customers rated PeaceHealth's Customer Loyalty score 2% higher than Male customers.
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Male
66%
Yes
Female
68%
Yes
PeaceHealth Customer Loyalty Score by Ethnicity
PeaceHealth's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PeaceHealth.
64
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
40
out of 100
Native American
40
out of 100
Other
PeaceHealth Customer Loyalty Score by Age
PeaceHealth's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PeaceHealth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 100% | 31-35 | 100% |
46-50 64% | 46-50 | 64% |
51-55 70% | 51-55 | 70% |
56-60 49% | 56-60 | 49% |
61-65 46% | 61-65 | 46% |
66+ 72% | 66+ | 72% |
PeaceHealth Customer Loyalty Score by Usage
PeaceHealth's Customer Loyalty score was rated the highest by customers who have used PeaceHealth's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PeaceHealth Customer Loyalty Score by Industry
PeaceHealth's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PeaceHealth Customer Loyalty vs. Competitors
Compared to its competitors, PeaceHealth's Customer Loyalty score is rated right above Providence Global, and is preceded by Stanford health care.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Stanford health care | 74% |
| PeaceHealth | 59% |
| Providence Global | N/A |
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PeaceHealth Product Quality
2.2/5
PeaceHealth has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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PeaceHealth Product Information
PeaceHealth’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated PeaceHealth's product the highest. Reviewers from the Accounting industry rated PeaceHealth the lowest at 1.6.
- Website
- https://www.peacehealth.org
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into PeaceHealth Product Quality
PeaceHealth's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used PeaceHealth's products/services for Over 10 Years.
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Ranked PeaceHealth Product Quality the Highest
Ranked PeaceHealth Product Quality the Lowest
PeaceHealth Product Quality Score by Gender
Female customers rated PeaceHealth's Product Quality score 0.2 stars higher than Male customers.
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Male
1.9/5
Female
2.1/5
PeaceHealth Product Quality Score by Ethnicity
PeaceHealth's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PeaceHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
PeaceHealth Product Quality Score by Age
PeaceHealth's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PeaceHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.9 | 26-30 | 1.9 |
31-35 4.3 | 31-35 | 4.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PeaceHealth Product Quality Score by Usage
PeaceHealth's Product Quality score was rated the highest by customers who have used PeaceHealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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PeaceHealth Product Quality Score by Industry
PeaceHealth's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Accounting industry customers.
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PeaceHealth Product Quality vs. Competitors
Compared to its competitors, PeaceHealth's Product Quality score is rated right above Providence Global, and is preceded by Kaiser Permanente.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stanford health care | 3.6/5 |
| Kaiser Permanente | 3.3/5 |
| PeaceHealth | 2.2/5 |
| Providence Global | N/A |
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PeaceHealth Pricing
PeaceHealth ROI & Value For Money
2/5
PeaceHealth has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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PeaceHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from PeaceHealth.
Quick Insights into PeaceHealth ROI
PeaceHealth's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used PeaceHealth's products/services for Over 10 Years.
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Ranked PeaceHealth ROI the Highest
Ranked PeaceHealth ROI the Lowest
PeaceHealth ROI Score by Gender
Male customers rated PeaceHealth's ROI score 0.1 stars higher than Female customers.
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Male
1.8/5
Female
1.7/5
PeaceHealth ROI Score by Ethnicity
PeaceHealth's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PeaceHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
PeaceHealth ROI Score by Age
PeaceHealth's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PeaceHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.7 | 26-30 | 1.7 |
31-35 4.3 | 31-35 | 4.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PeaceHealth ROI Score by Usage
PeaceHealth's ROI score was rated the highest by customers who have used PeaceHealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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PeaceHealth ROI Score by Industry
PeaceHealth's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Accounting industry customers.
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PeaceHealth Pricing vs. Competitors
Compared to its competitors, PeaceHealth's ROI score is rated right above Providence Global, and is preceded by Kaiser Permanente.
| COMPANY | Pricing Score | |
|---|---|---|
| Stanford health care | 3.3/5 |
| Kaiser Permanente | 3.2/5 |
| PeaceHealth | 2/5 |
| Providence Global | N/A |
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PeaceHealth Customer Satisfaction (CSAT)
PeaceHealth Customer Satisfaction (CSAT) Score
24 / 100
PeaceHealth has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
10%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
20%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PeaceHealth Customer Satisfaction
PeaceHealth's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked PeaceHealth Customer Satisfaction the Highest
Ranked PeaceHealth Customer Satisfaction the Lowest
PeaceHealth Customer Satisfaction Score by Gender
Male customers rated PeaceHealth's Customer Satisfaction score 7 points higher than Female customers.
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27 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 53% |
20 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 32% | |
Very Dissatisfied | 35% |
PeaceHealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PeaceHealth's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
10%
Satisfied
3%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
47%
CSAT according to African American/Black
PeaceHealth's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
PeaceHealth's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
PeaceHealth's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
PeaceHealth's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
PeaceHealth Customer Satisfaction Score by Age
PeaceHealth's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PeaceHealth.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 8% |
PeaceHealth Customer Satisfaction Score by Usage
PeaceHealth's Customer Satisfaction score was rated the highest by customers who have used PeaceHealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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PeaceHealth Customer Satisfaction Score by Industry
PeaceHealth's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.
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{
"title": "PeaceHealth Customer Satisfaction Score by Industry",
"text": "PeaceHealth's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "PeaceHealth's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "PeaceHealth's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "max",
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"score": 29,
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}PeaceHealth Customer Satisfaction vs. Competitors
Compared to its competitors, PeaceHealth's Customer Satisfaction score is rated right above Providence Global, and is preceded by Kaiser Permanente.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stanford health care | 72% |
| Kaiser Permanente | 54% |
| PeaceHealth | 24% |
| Providence Global | 0% |
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PeaceHealth Customer Service
2/5
PeaceHealth has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About PeaceHealth's Customer Service
Address
Vancouver, WA
Website
https://www.peacehealth.org
Phone Number
360-729-1000
Quick Insights into PeaceHealth Customer Service
PeaceHealth's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used PeaceHealth's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked PeaceHealth's Customer Service score.
Ranked PeaceHealth Customer Service the Highest
Ranked PeaceHealth Customer Service the Lowest
PeaceHealth Customer Service Score by Gender
PeaceHealth's Customer Service score was rated 1.8 by both Female and Male customers on Comparably.
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Male
1.8/5
Female
1.8/5
PeaceHealth Customer Service Score by Ethnicity
PeaceHealth's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PeaceHealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
PeaceHealth Customer Service Score by Age
PeaceHealth's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PeaceHealth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.7 | 26-30 | 1.7 |
31-35 4.1 | 31-35 | 4.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PeaceHealth Customer Service Score by Usage
PeaceHealth's Customer Service score was rated the highest by customers who have used PeaceHealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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PeaceHealth Customer Service Score by Industry
PeaceHealth's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Accounting industry customers.
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PeaceHealth Customer Service vs. Competitors
Compared to its competitors, PeaceHealth's Customer Service score is rated right above Providence Global, and is preceded by Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stanford health care | 3.4/5 |
| Kaiser Permanente | 3.3/5 |
| PeaceHealth | 2/5 |
| Providence Global | N/A |
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Consumer vs. Employees
PeaceHealth scored a -54 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of PeaceHealth would recommend the brand to a friend. ENPS measures how likely PeaceHealth employees would recommend working at PeaceHealth to a friend.
Net Promoter Score
-54
NPS Score
| 20% | Promoters |
|---|---|
| 6% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 18% | Promoters |
|---|---|
| 16% | Passive |
| 66% | Detractors |
