67
NPS
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Peerfit
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About Peerfit's Brand
Fitness made easy. Powered by choice, driven by community. Among its major competitors, Peerfit is ranked in 1st place for NPS while ClassPass is 2nd, and MediVu is 3rd.Their current valuation is $90.00M
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Peerfit Ranking
- #1 / 4 of its competitors
Peerfit NPS
Peerfit's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Peerfit's customers would recommend using the product based on a scale of -100 to 100.
Peerfit Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Peerfit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
Jul 2022 66 | Jul 2022 | 66 |
How Other Brands Compare
Peerfit is ranked first for NPS among its competitors. ClassPass and MediVu come in second and third, with Fitocracy coming in at #4. Among those competitors, it is the second most valued company behind ClassPass.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peerfit Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Peerfit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Peerfit Customer Loyalty vs. Competitors
Compared to its competitors, Peerfit's Customer Loyalty score is rated right above ClassPass.
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VS
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Peerfit Product Quality
3.8/5
Peerfit has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Peerfit Product Information
Peerfit’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.peerfit.com
- Company Size
- 51-200 Employees
Industry
Healthcare
Peerfit Product Quality vs. Competitors
Compared to its competitors, Peerfit's Product Quality score is rated right above ClassPass.
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Peerfit Pricing
Peerfit ROI & Value For Money
4/5
Peerfit has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Peerfit Pricing vs. Competitors
Compared to its competitors, Peerfit's ROI score is rated right above ClassPass.
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Peerfit Customer Satisfaction (CSAT)
Peerfit Customer Satisfaction (CSAT) Score
100 / 100
Peerfit has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Peerfit Customer Satisfaction vs. Competitors
Compared to its competitors, Peerfit's Customer Satisfaction score is rated right above ClassPass.
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Peerfit Customer Service
4/5
Peerfit has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Peerfit's Customer Service
Address
802 E. Whiting Street, Suite 14 of the Innovation Hub Space, Tampa, FL 33602
Website
http://www.peerfit.com
Phone Number
+1-813-392-3333
Peerfit's Social Links
Peerfit Customer Service vs. Competitors
Compared to its competitors, Peerfit's Customer Service score is rated right above ClassPass.
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Peerfit as an Employer
4.6/5
Peerfit has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Peerfit scored a 67 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of Peerfit would recommend the brand to a friend. ENPS measures how likely Peerfit employees would recommend working at Peerfit to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 88% | Promoters |
|---|---|
| 8% | Passive |
| 4% | Detractors |
